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Partnered with RMS software since 2015, Warburton Holiday Park, has been working with RMS to identify and deliver a straightforward solution for managing Annuals, Guests and Residents in one unified platform. With a unique business structure, Warburton needed an advanced solution for their on-premise Annuals and Residents that allowed monthly direct debit payments, simple to-set-up payments and receipt actions. In addition to processing payments, it was important for Warburton to fold in a strategy that managed and updated Annual Agreements, occupancies and balances owing.
The easier it is to send out Annual Agreements and follow-up payments or documentation, allows my staff to spend more time doing activities that enhance the guest experience.
Through RMS' user-friendly Guest Portal, Warburton Holiday Park has delivered direct communication with Annuals and Residents to process payments, view balances owing, and upload important documentation. Most importantly, RMS' smart correspondence tools help Warburton Holiday Park to be legally protected with detailed timestamps to prevent disputes in VCAT.
Another timesaving benefit that Warburton Holiday Park benefits from within the RMS software is being able to process rates and bookings all in one booking chart allowing for staff to save time and attend to guests.
Warburton Holiday Park has access to reliable and real-time data for Annuals, Guests, and Residents in one place. RMS' dynamic software has easy viewing of occupancy, balances owing, availability and dynamic rate capability that help to streamline the process of managing every requirement. Having deep insight into data, Warburton Holiday Park can also document all correspondence with date stamps to ensure full records of transactions are available if needed. With reliable and secure technology, Warburton Holiday Park feels protected by RMS.
By partnering with RMS, Warburton Holiday Park can now confidently get the support they need at any time with RMS' 24/7 free support. With high-level account management and ongoing support, RMS has transcended the expectations of Warburton to assist in growth and training. Further, RMS software has exclusive capabilities with the Victorian state body, VicParks, to seamlessly upload and share Annual Agreements from within the RMS Guest Portal –saving time, confusion and keeping your books up to date.
The ease of which Annual Holiday Site Agreements and schedules are now processed through RMS has cut 90% of the time off of the process and made it so much simpler for the Annual Holiday Site guest to update and accept the new Agreement.
RMS' advanced property management software is designed to support operational success and deliver guest experiences in one unified system. Warburton Holiday Park has grown confidence in growing their community of Annuals, Guests, and Residences with ease. RMS has proudly helped Warburton Holiday Park implement new technology initiatives such as centralising data, automating tasks and streamlining Annual Agreement documentation whilst delivering memorable guest experiences.
