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Guest marketing features

Boost guest experience with smarter marketing

With a well designed and easy to use guest interface, RMS provide you with the right marketing tools that will help harness your guest relationships and increase your revenue. Connect with your guests before, during and after their stay with native EDM tools and guest engagement modules such as rewards and loyalty programs.

Corporate guest books serviced apartment through their mobile device Guest using the RMS Marketing module to provide a hotel with reviews

Tap into the power
of Google Hotel Ads

Easily increase search engine results, drive direct bookings and highlight your best rates to the world. RMS’ advanced property management software integrates with Google to grow your marketing efforts that increase revenue and bookings, while gaining exposure to global travellers online with Google Hotel Ads. 

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Automate getting great reviews for your property

Easily monitor your guest satisfaction with our feedback and reviews marketing tool. Gain insightful information via our triggered correspondence that automatically sends out SMS messages and emails.

With customisable features, RMS' smart technology encourages guests to review your property, provide feedback and give recommendations once they’ve completed their stay. Gain insightful access to customer feedback that you can listen, implement and improve your guest experience first hand - ensuring your guests are happy and valued. 

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Instant customer feedback
gives you actionable insight

With RMS' built-in Net Promoter Score (NPS) feature you can now learn in-depth knowledge about how guests perceive your property. Gain insightful feedback on your properties performance with automated messaging that gives your guests the opportunity to rate your business through an easy survey.  Easily analyse your results from within RMS and decipher how you can best improve your property with tangible evidence to better meet the expectations of your guests. 

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Branded communication
with our built-in email tool

Leverage the power of branding with RMS' design tools that create consistency across your brand and elevate your property. With RMS' built-in email marketing tool, you can aesthetically design emails that align with your brand and look professional. Access pre-designed templates that you can drag and drop into your platform, making email design easy and effortless for your management team. 


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Quick, targeted SMS marketing
to boost your guest retention

Use the many guest marketing communication methods - such as SMS - to get the right message to your guests at the right time. Approach with a timely offer, an upgrade or promotion right when your guest is primed to engage and easily boost your guest retention rates and encourage repeat visitation.  


SMS marketing

Engage your guests
on a whole new level 

Improve your property’s brand awareness and get the marketing tools you need with smarter property management software. Enjoy seamless two-way guest communication, centralised correspondence, powerful guest feedback and many more.


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Two-way SMS with your guests

Communicate better with your guest by sending and receiving messages directly

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Two-way email correspondence

Let your guest respond directly to your send emails

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Centralised message centre

Don’t miss a thing, with all comms under one platform

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AI assisted Live Chat

A reliable digital assistant, BookMeBob helps guests with all the FAQs

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Get detailed feedback with NPS

Build a customer scoring system gives you reviewed customer information

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Automated triggered correspondence

Conveniently send out scheduled pre-check-in and post check-out messages

Discover how RMS can unlock your business potential

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