logo
Book a demo

Driving operational excellence at Rainbow Beach

Rainbow getaway logo

Executive summary

Rainbow Ocean Palms Resort and Rainbow Getaway Holiday Apartments, two premier holiday properties in Rainbow Beach, Queensland, have significantly enhanced their operational efficiency by adopting RMS Property Management Software (PMS). Facing challenges such as fragmented systems, manual processes, and limited payment flexibility, the management team sought a unified, scalable solution.

RMS delivered a centralised, cloud-based platform that streamlined operations across both properties. Key improvements included integrated payment processing through RMS Pay, automated reconciliations, and simplified end-of-day procedures. These enhancements not only reduced administrative workload but also empowered staff to focus on delivering exceptional guest experiences.

The result is a more agile, efficient, and guest-centric operation—positioning Rainbow Beach’s holiday lettings for continued success in a competitive market.

It’s easy to use and saves us a lot of time. If we’d known how much time we could save, we would have made the switch much sooner.

Katherine Leighton, Co-Owner and Manager

Challenges

Before adopting RMS, the team faced several operational hurdles common in the management rights sector:

  • Fragmented systems: Rainbow Ocean Palms relied on a non-cloud-based PMS, limiting remote access and integration capabilities.
  • Manual workflows: Daily tasks such as payment reconciliation and end-of-day reporting were time-consuming and error-prone.
  • Operational disparity: Managing two properties with different systems created inefficiencies and complexity for staff.
  • Outdated payment methods: Dependence on EFTPOS machines and disjointed payment systems restricted flexibility and tied operations to a physical office.
Rainbow beach, Queensland, Australia
Rainbow Getaway apartments

Solutions

RMS delivered a unified, scalable solution tailored to the unique needs of the management rights industry:

Centralised operations: Both properties now operate on a single cloud-based platform, allowing staff to manage tasks seamlessly across locations.

Integrated payments: RMS Pay enables direct, remote payment processing—eliminating the need for EFTPOS hardware.

Automated reconciliation: Financial processes are now automated, reducing administrative burden and minimising errors.

Significant time savings: Tasks that once took hours are now completed in minutes, allowing staff to focus on guest satisfaction.

Results

  • Operational unity: A single platform for both properties has simplified management and improved team collaboration.
  • Enhanced efficiency: Automation and integration have drastically reduced manual workloads.
  • Improved guest experience: Staff now have more time to focus on delivering exceptional service.
  • Future-ready infrastructure: The scalable, cloud-based system positions the business for continued growth and innovation.

RMS remains a critical enabler of success for Rainbow Beach’s holiday-letting operations—empowering the team to thrive in a competitive market while delivering unforgettable guest experiences.

View of Rainbow Beach, Queensland, Australia

2

properties managed from a central database

All of our payment processing is handled through RMS Pay, freeing up a lot of our time. And we've been able to eliminate our EFTPOS machines.

Katherine Leighton, Co-Owner and Manager