SERVICED APARTMENT MANAGEMENT SOFTWARE

The all-in-one platform for running serviced apartments

Streamline daily tasks, boost revenue, and deliver 5-star guest experiences.

View of inside and outside of an apartment

Buckingham & Lloyds, Herbert Crescent, UK

An easier, more profitable way to run your serviced apartments

Managing serviced apartments doesn’t have to mean long hours and late nights. With RMS, everything’s in one place – from reservations, payments, guest experience and owner reporting – so you can improve efficiency, boost revenue, and delight guests.

Serviced apartment, Roomzzz Edinburgh
Current owner accounts-orange

Owner and trust accounting

Give owners the control they want and the visibility they need.

Dedicated owners portal to track occupancy, revenue and download statements.

Centralise contracts, owner charges, commissions to ensure accurate and timely payments

Manage your contractors and third party payments.

Guest experience

Delight guests at every step of their journey.

Offer guests a flawless booking experience with flexible payments and instant messaging.

Put guests in control, not in queues with online check-in and check-out.

Keep guest coming back with loyalty schemes and promotional offers.

My bookings loyalty program-orange
Messaging-orange

Guest portal

Give your guests the freedom to manage their own stay.

Guests can view, manage and pay for all their reservations and extras in one secure place.

Self check-in and check-out through the portal.

Let guests chat, not chase with instant two-way messaging.

Guests can rebook with just a few clicks.

Embedded payments

Everything you need for fast, flexible and secure guest payments.

Reduce manual work and manage all your guest and payment details in one hospitality platform.

Protect your cashflow with smart automation that secures payments upfront or in instalments.

Support guest preferences with flexible payment options at every stage of their stay, while reducing workload for your staff.

Stay ahead of fraud and payment issues with expert support and advanced security tech.

Receipt details-orange
Suitcase and camera icon-orange

Mixed-use rentals

Whether you're hosting short-term guests or long-stay tenants, RMS gives you the tools to manage both with ease.

Manage short and long-term stays from one system.

Easily switch between nightly and extended bookings.

Diversify your offering to suit different guest types

Attract both leisure travellers and corporate tenants.

Streamline operations with one unified platform.

Channel management

Maximise revenue and attract new guests with global booking channels.

Fewer tabs, less hassle, all the channels. Handle all your OTA distribution on one platform.

Plug into corporate bookings, travel agents and all the GDS channels.

Your site, your rules. Decide how your inventory is sold across channels.

Mitigate last minute cancellations.

Reserve spaces for travel agents and OTAs.

Channel management-orange
Testimonials

What our clients say

RMS PAY integration definitely gives us confidence in our system and the accuracy of our records. It makes life so much easier.

Avelien Strickland

Director at Quest Mt Maunganui

Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, cost-effective and foolproof.

Terry and Sue Clarke

Manager at Country Apartements

What's not to like! Love the channel manager and the flexibility to have real control over our own inventory. The guest portal, correspondence, trust accounting and owners portal are all great tools that help us run our property. Just Brilliant! Great tech support and features we actually use.

Richard Blackley

General Manager at Cumberland Lorne

I love pay links because they shift the onus away from us and back to the guest. We’ve had next to no resistance towards them from our guests and credit card chargebacks have primarily been eliminated.

Stephanie Robertson

GM at Quest Collingwood

Since starting RMS PAY, we've had 0 disputes. We send links to the guests, either through emails or SMS, and at the point when they're updating their credit card information they take the liability. We haven't had a charge back since Feb 2023.

Ravi Satyavolu

GM at Quest Penrith

The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.

Victoria Curley

Head of Commercial at Roomzzz

It handles all the money we receive from bookings, and we’ve been able to eliminate our EFTPOS machine. Because it’s cloud-based, we’re not tied to an office. All of our payment processing is handled through RMS Pay, freeing up a lot of our time.

Katherine Leighton

Owner at Rainbow Beach

A world of partners on one platform

Seamlessly connect with industry-leading partners from every sector. 

Collection of partners logos

FAQs

Got a question about something else?

Kitchen with three stools

Hyde Park Gate, Buckingham & Lloyds, UK

hotel bedroom with blue wall and window

Roomzzz Edinburgh, UK

Living room with dining table and blue couch

Quest serviced apartments, Australia

Staycae-1

Staycae, Dubai