One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guests and save time.

RMS' triggered correspondence functionality allows us to send custom guest communications automatically and the ability to append external documents to guest bookings enables our on-site property teams to view all guest-related correspondence without having to contact our central reservations department.

The online check-in and customers having access to their units straight away has been really well received.

Now with RMS Pay, we can do 70 arrival payments in about 5 minutes instead of 3 hours.

One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis.