We looked around at the market and felt that RMS was the best one to suit our needs and to be fair since we’ve changed, we’ve not looked back. One of the reasons we moved to RMS was to get that connection with Google Analytics. We can follow a booking to see how much money spent and where it came from. That sort of analysis has really opened our eyes and helped us properly allocated our marketing budget.

I’ve used payment gateways before and in terms of innovation RMS PAY is miles above the rest. Most people I talk to about it are fascinated with the reduction in disputes, pre-auth releases and PCI compliance, and RMS PAY handles all of those things expertly.

We save so much time with people checking in online and paying online. The labour is significantly reduced, so we have more time to be able to do other things on our shifts, which is saving us a great deal of money.

With RMS PAY’s simple and brilliant enhancement to our day-to-day operations, it has enabled us to put our full focus on the stars of the show – our amazing guests and their fantastic experiences.

If you’re not holding a deposit, I see that as a booking unconfirmed and a risk to revenue. RMS Pay can tidy that up easily with pre-authorisation and the Guest Portal.