We don’t have the luxury of spending time training staff on our systems so it was essential that the software we chose was extremely user-friendly. Our team has already reported that RMS Cloud’s PMS is very easy and intuitive to work with.

With Niseko's growing prominence as Asia's top ski destination, accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests.

Adopting this new system has given our staff the tools they need to easily sell extras from reception such as an extra night or more towels. Before the implementation of RMS Cloud’s PMS, this was something that was difficult to facilitate. Obviously, we want to make upselling as easy as possible for our team, so this is a huge benefit.

Communication is key for our guests, and RMS software will allow our parks to really boost guest connections and provide the information they need for booking, check-in and during their stay.

We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence.