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RMS delivers scalable, cloud technology trusted by more than 7,000 properties across 70 countries to manage, operate and grow the hospitality industry. As an innovative market leader for over 40 years, RMS has unparalleled expertise and insight on booking engines, check-in and check-out experiences, channel managers and front desk management. Our comprehensive suite of native features and broadening product offerings enables operators to increase revenue, streamline operations, and retain loyal customers. RMS Cloud is the all-in-one property management solution that is everything you will ever need to run a successful hospitality business.
We have been with RMS for 4 years now, and the ability to view all hotels from one interface has been a game changer that saves us time and money.
We have noticed improvements in a number of areas of the business since we started using RMS thanks to the enterprise database and transparency of information.
Since starting RMS PAY, we've had 0 disputes. We send links to the guests, either through emails or SMS, and at the point when they're updating their credit card information they take the liability. We haven't had a charge back ever since Feb 2023.
We don’t have the luxury of spending time training staff on our systems so it was essential that the software we chose was extremely user-friendly. Our team has already reported that RMS Cloud’s PMS is very easy and intuitive to work with.
We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence.
More than ever, travellers are seeking a convenient and stress-free experience which extends through to their accommodation, and we are confident we will deliver on that with our new website, 24/7 online concierge, and hassle-free self-service technology.
When we integrated RMS, it gave me the ability to cross-train employees and I only had to be fluent in one software platform.
RMS has improved communication with our guests, improved visibility with our owners and given us more control on our inventory and pricing.
Given the many features of this software, we are confident RMS is the best tool suited to drive our business forward.
We are not slowing down our development and have on-going construction of new facilities. We chose RMS as their platform can keep pace with our rapid scaling.
The built-in native channel manager within RMS has saved our revenue manager so much time!
The engagement and level of understanding for our business was a key reason for choosing RMS.
If you get the pillars of hospitality management right then everything flows from there. Your technology is paramount.
It handles all the money we receive from bookings, and we’ve been able to eliminate our EFTPOS machine. Because it’s cloud-based, we’re not tied to an office. All of our payment processing is handled through RMS Pay, freeing up a lot of our time.
We are all about having an experience-based accomodation that is different in every way shape and form to a hotel. Every opportunity to be different, we are different.
15% for direct bookings across the parks wasn't great, so to see that grow to 30% on average across the parks is really satisfying
RMS' pre check-in has been hugely successful; guests can check-in online, pay their balances all from their mobile.
RMS has simplified our operation, extended the latest PMS features and made it easy at very reasonable cost.
Everything we throw at RMS, it handles handle with ease.
With Niseko's growing prominence as Asia's top ski destination, accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests.
Things are changing all the time - you have to keep up with the times. This is why RMS has been the best partner for our park.
We save so much time with people checking in online and paying online. The labour is significantly reduced, so we have more time to be able to do other things on our shifts, which is saving us a great deal of money.
Our guest-facing team is flying now, processing payments in under ten minutes with RMS Pay. Using the Vault and manually entering card numbers into the bank EFTPOS terminal used to take six times longer.
Moving our technology platform to RMS Cloud has given us the scope and flexibility we need as the business continues to evolve.
The ease of which Annual Holiday Site Agreements and schedules are now processed through RMS has cut 90% of the time off of the process and made it so much simpler for the Annual Holiday Site guest to update and accept the new Agreement.
Before the grand unveiling of RMSPAY, our manual payment process felt like a cumbersome anchor, dragging on our daily rhythm with its time-consuming nature. But now, get ready to experience a transformation like no other!
The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.
One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guest and save time.
As we expand, we need systems that are scalable and RMS's solution confidently meets this requirement.
Our partnership with RMS Cloud will absolutely deliver on this expectation and their innovative software will be crucial to all aspects of running our parks.
RMS' smart technology delivers operational efficiencies and management capabilities for a reliable enterprise solution. Whether you are looking for a unified solution for multiple existing properties or looking to grow, RMS is built with an enterprise-enabled architecture that supports any business. RMS' agile software quickly responds to your business needs or growth strategies with advanced PMS software that is unmatchable.
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