As a property operator, you know the value and importance of keeping guests happy and finding the time to successfully grow your bottom line. At RMS, we hear from our industry network regularly about the challenges of maintaining operational efficiency whilst managing your customer satisfaction are among the hardest hurdles a property must overcome. This is why it's important to remain on top of industry trends particularly when innovation in the tech space means that you can adopt new methodologies as your guests' needs change. The new wave of demand combined with staff shortages and the other environmental factors at play in 2022 are only making it more challenging. It is increasingly important that businesses of all sizes leverage the right technology to combat change.
Thank you for attending the RMS Derived Rates Webinar! Below are the question and answers from both sessions of the webinar. Q. Can you have different deposit amounts for in house (RMS) vs OTA’s?
The hospitality industry has never experienced a year like 2020. To guide your path to recovery, RMS conducted independent research and gathered consumer and business data to forecast trends. Download our Mapping Future Success infographic today for an at-a-glance view of this consumer data that can help spearhead your business growth this upcoming busy season.
Now that the summer season is over and autumn is underway, it’s time to get started on winter planning. Depending on your location, winter can be one of your busiest periods, with holidays and school breaks leading the bookings charge. So, what exactly do you need to do to prepare?
Holidays are notoriously the busiest time for campgrounds, especially in Northern states where camping’s appeal transcends seasons. Visitors are eager to disconnect from everyday life and a time-out with nature is their perfect escape. The holidays can bring an enormous boost to your annual bookings—you just need to be ready! Aside from staffing up quality people and getting creative with packages, RMS Campground is also there to help.
Take a look at the Ultimate Guide to All-In-One Hotel Management Software. This guide was created in collaboration with Hotel Tech Report to provide insight to hoteliers on how to choose the best hotel management software for their property.
If your current property management system isn’t making your life easier, it’s time to make a change. But implementing a new PMS is complicated, right? Actually, it doesn’t have to be! RMS makes transitioning to our all-in-one, cloud-based software hassle-free. In just 5 steps, you’ll be ready to go with your new RMS reservation and property management solution.
Listen to three current RMS users explain why they chose RMS as their Reservation Management System.
In this episode of LODGING On Demand, LODGING Editor Kate Hughes speaks with Victor Vesnaver, Global Chief of the Hotel Business Unit at RMS, about how property management systems are helping hoteliers adapt to a new normal and drive success in the current COVID environment. Listen to their conversation below.
On Air with RMS: Stories from the Hospitality Cloud's first session hosted RMS North America's Director of Operations, Matthew Galbraith, and Woodalls Campground Management Editor, Ben Quiggle as they discuss insights from the past few months and what they have seen in regards to reservations, operational trends, traveler stats and more.
Listen to CampCalNow's CEO, Dyana Kelly and RMS Software Specialist, Marc Devereux as they discuss the importance of Campground Associations. They go over how to get involved with associations in your region and beyond, best practices to expand your reach, and interacting with association events.
Try using the Express Check-in feature during times you need an alternative to the traditional check in process. This feature is available when RMS 9+ is used on a mobile device and allows you to check guests in anywhere before they even get out of the car. To find out more information about this feature watch the video below!
Running your hospitality business can seem overwhelming. These days there are so many systems designed to make your day-to-day operations easier, but it can be cumbersome trying to manage different platforms and programs, resulting in the opposite - managing your business becomes more complicated. Try using a reservation and property management system that integrates with multiple systems in order to reduce the amount of systems you need to juggle. RMS has hundreds of integrations to help you streamline your operations, cut down on redundant technologies, and improve your guest experience to increase your bottom line. Download our infographic below to find out how RMS can streamline your business needs.
RMS - The Hospitality Cloud offers 24/7 support for our clients at no charge. We are committed to working with every client to ensure that our software meets your needs and expectations. Download this infographic to learn about how RMS support can help you with any question or emergency.
RMS Webinar: Recognizing Reports Did you miss an RMS Webinar? Account Manager, Tommy McMahon and Onboarding Specialist, Janelle Gleeson review the most popular reports to help you understand your business. They cover the following topics:
Watch our free webinar where Tengo Internet discusses the expedited WiFi trends and insights due to the global pandemic in 2020 and how to prepare your park for 2021. WHAT YOU'LL LEARN Join internet expert Eric Stumberg, CEO of Tengo internet for an open discussion about:
Thank you for attending the RMS Guest Communication Webinar! Below are the question and answers from both sessions of the webinar. Q. How can we have a report showing any updates to the guest portal profile?
Competition for holiday bookings is serious business and if you want to land on top, you need to plan ahead. Check out three key ways to plan for your busiest days and prep your property for holiday success.
Adapting to a new normal will be a challenge and an opportunity for RV park and campground owners to reevaluate the systems and resources they currently have in place and make changes that will set them up for success long-term. Here are six steps owners and operators can take using their reservation system to make the path to recovery easier.
Offering your guests one-on-one attention is an aspect of hospitality that will never become obsolete. However, not every interaction requires a human touch to be effective.
RMS Webinar: Streamline Your Rates with the RMS Control Panel Did you miss an RMS Webinar? Watch two RMS Experts, Larry Galang and Janelle Gleeson as they discuss ways to use the RMS Control to streamline your rates. They cover the following topics:
Listen to what Pamela Wright, RV Resort Consultant of BoaVida Communities had to say about using RMS.
First impressions are everything. Create a great one by offering guests the check-in experience they want. RMS offers multiple ways to check in to streamline operations, free up front desk agents, and personalize the process for every guest. RMS can alleviate any check-in challenges with digital registration, guest portal, and mobile options. Download this E-book to see the check in options that RMS 9+ has available.
On Air with RMS: Stories from the Hospitality Cloud This webinar series will feature hospitality experts sharing insights, observations and best practices from the world of campgrounds and RV parks. On Air with RMS will be open to all hospitality industry professionals, as well as the general public, free of charge.
Thank you for your interest in our RMS Webinar Series! We will use this space to share our upcoming webinars and links for you to register. End of Year Financial Reports Review of the recommended End of Year Financial Reports for Accrual Based Accounting Properties using RMS
No matter what type of hospitality business you’re running, complications seem to follow you at every turn. We’ve heard the stories again and again. Booking problems, pricing, back-end issues, guest satisfaction — there are so many complexities to solve and not enough time or staff-power to get things done right.
RMS Webinar: Tailoring Your RMS Internet Booking Engine Did you miss an RMS Webinar? Account Manager, Tommy McMahon and Sales Specialist, Patrick Lannon show you how to customize your internet booking engine to increase direct bookings. They cover the following topics:
How to Process Refunds Outside of RMS Refund Using the Gateway First find the original sale transaction.
It's an exciting time for outdoor hospitality! Campground popularity is soaring and with times changing, it's a different time than ever. Take a step back and ensure your current reservation system delivers everything you need for success. Check out our info-graphic below and ask yourself the right questions.
Listen to what Ginny Therrien, Regional Training & Operations Manager of Highway West Vacations had to say about using RMS.
The majority of RV Park owners are independent business owners. This means that people just like you are channeling their passion for outdoor hospitality into an opportunity to make a living. There are over 13,000 RV Parks in the United States alone, and travel by road and RV is growing every year - especially with the life-altering arrival of the Coronavirus. For those of you who already own a park, or for those that are considering buying or starting one, there are some tried and true best practices for how to Make Money, how to Save Money, and how to Enhance Your Guest Experience.
Hear what some of our clients have to say about the ease of use and training offered through RMS.
Whether your campground had a surge of seasonal success or an unexpected lull, you can count on one thing—there’s always a reason! The best way to figure out what happened is to put your park under the microscope, learn from what went right and what went wrong, and prepare for next season.
Online reviews can make or break you. Think about that for a moment, because it’s important that you grasp the significance of that fact. You can have a great website for your campground and a bounty of advertisements running during season—but if visitors are posting negative online feedback, your campsite bookings are going to take a hit. That’s the reality. And this is what you need to do about it—pay attention, respond to every review (both positive and negative), address any problems head-on, and ultimately, take control of your online reputation. Here are some crucial pointers that can help.
Hospitality businesses like yours are about one thing— keeping your guests happy in every regard. And in this day and age, having premium data security is just as important to guest satisfaction as delivering friendly customer service, comfortable accommodations and great amenities. Unfortunately, not every property management system out there does data security right. Here’s the good news—RMS DOES. For 35 years, we’ve been leaders in technology that not only streamlines the way you do business, but protects the information that keeps you in business.
For those outside of the hospitality business, “off season” sounds like vacation time for park owners. But anyone in the business knows that’s far from the truth. Slow periods are filled with crucial prep work to ensure you’re not scrambling when the busy season hits. And park maintenance preparation should be at the top of your list.
The success of your park greatly depends on how well your Park Management System (PMS) functions in today’s modern world. You need cutting-edge technology, convenient flexibility, reliable support and tools that will attract customers and keep them coming back.
When the busy season strikes, your priorities are clear—keep guests happy and your campground running smoothly. But what is your focus off-season? During slow periods, a lot can get done—ranging from making property improvements to adding new amenities.
RMS Webinar: Guest Communication Listen to RMS Customer Support Manager, Raul Lopez, and Sales Executive, Chuck Dunaj, discuss best ways to remain in communication with guests. They cover the following topics:
How do you build a visitor experience that is highly engaging and speaks directly to your potential guests’ needs? After you read this eBook, you will understand:
RMS Webinar: Take Control of Your Rates with the RMS Control Panel Two of our onboarding specialists, Dan Mausten and Josh Kennedy discuss ways use the Control Panel to help achieve your business goals. They cover the following topics:
Watch our free webinar where Olive Street Design discusses how to build a better site & get more bookings. WHAT YOU'LL LEARN Join expert designer Nat Rosasco, Creative Director of Olive Street Design for an open discussion about:
As many of our customers' properties are reopening after months of being closed, we realize that you may need addtional tools to help you through recovery.
Marvin Speh, Co-Founder of RoomPriceGenie, an automated revenue management system designed for smaller RV parks and campgrounds, and Matthew Galbraith, Director of Operations at RMS North America, sat down to discuss how revenue management can optimize your park's reservations, while saving you time and earning you revenue.
RMS Cloud partners with Defibs Plus At RMS Cloud we strive to make a difference, not only in providing innovative technology but also supporting the well-being of our community. With over 30,000 Australians dying each year from Sudden Cardiac Arrest, we are asking you to help us take action by becoming part of a collective solution with DefibsPlus.
Arabian Travel Market (ATM), is the market leading, international travel and tourism event offering 25 years of untapped business opportunities within the Middle East for tourism professionals abroad. RMS Cloud are proud to attend the ATM event, to assist in transforming hotel operations and enhancing guest experiences for hotels all over the world.
July, 2019: RMS Cloud has launched an integration with Upsell Guru, an automated tool that enables property managers to engage with guests and offer them the opportunity to bid on room upgrades or pay for extras such as breakfast or spa services in the days leading up to their stay.
Tailored to meet your requirements like no other event.
RMS, LEADING PROVIDER OF CLOUD HOSPITALITY PROPERTY MANAGEMENT SOLUTIONS SECURES ANOTHER GROUP CUSTOMER, HOTEL TECHNOLOGY & SERVICES GROUP (HTSG), SPECIALISING IN QUALITY SMALL BOUTIQUE PROPERTIES
RMS Cloud has developed a new loyalty module for its hospitality technology platform that will enable accommodation operators to easily reward guests and encourage repeat stays.
COVID-19 continues to change how RMS clients have to do business. (Watch our video here)
Significant cost savings and improved cash flow are the key benefits of a new partnership between RMS – The Hospitality Cloud and the Commonwealth Bank for payments through the CommWeb e-commerce gateway.
RMS Cloud has refreshed its inbuilt internet booking engine (IBE) to address the needs of modern travellers and help property owners increase their direct bookings. Based on guest and client feedback, RMS combined the latest technology to enhance functionality, with design improvements to deliver a better user experience and help guests make better-informed decisions.
The Intrust Super 80 TWENTY Hotel Conference is back in Brisbane for a whole day on the 26th of March 2020 at the Emporium Hotel. The upcoming event provides attendees with the opportunity to gain valuable insights from accommodation experts and industry leaders. The conference is a fantastic forum for senior hotel management, owners and operators to network and expand their industry knowledge. Key topics in next year’s program include optimising performance in a well-supplied market, revenue-driving strategies and evolving market conditions in the hotel space. Meet our RMS team at the conference and find out why we're trusted by over 6,000 properties in 43 countries, including the world's leading serviced apartment operator. https://www.8020hotelconference.com/ #RMSEvents
As part of our Partner Showcase series, we're introducing you to RoomPriceGenie, a platform that connects to your PMS to yield and optimise every individual day. We caught up with the team to find out more about their services, how RMS clients can benefit from the integration and their exciting plans for the future.
What began as a promising start to 2020 was soon crushed by the global spread of COVID-19. Although it affected hundreds of sectors worldwide, few were as badly impacted as the travel and hospitality industries. Our immediate response to these drastic industry changes was to step up and offer assistance to our clients.
RMS Cloud has announced a partnership with OTA Insight, the cloud-based data intelligence platform for the hospitality industry. Integrating RMS Cloud’s PMS with OTA Insight’s leading business intelligence solution, Revenue Insight, will give hospitality operators access to practical insights via a user-friendly dashboard to help them make data-driven business decisions. This eliminates the need to compile data and analyse it manually, instead offering a streamlined solution to help improve their performance and pricing strategy. “The integration with OTA Insight has come at an opportune moment, as many properties are struggling to make sense of their data to make smart revenue and business decisions, following the impact of COVID,” says Peter Ferris, Chief Sales and Marketing Officer at RMS Cloud. “Being able to seamlessly compare revenue data from their PMS platform against market intelligence provided by OTA Insight's Revenue Insight tool will remove the barrier many managers face when having to identify and analyse data manually. Combined with the revenue-generating tools in RMS Cloud, properties will have a much stronger, smarter and streamlined solution for generating the best possible price points.” “Revenue Insight is proving to be the ideal business intelligence tool for integration with the industry’s leading PMS suppliers, therefore it’s brilliant to be partnering with RMS Cloud, an innovator in hotel tech, with a significant footprint across Australia, New Zealand and Asia-Pacific,” says Sean Fitzpatrick, CEO at OTA Insight. “Having recently been awarded number one business intelligence software by HotelTechReport for 2021, we’re confident that joint customers of Revenue Insight and RMS Cloud will be receiving the very best business and revenue insights.” With historical data becoming more and more redundant for effective revenue management forecasting, this integration will greatly benefit operators in better predicting demand and identifying market trends. Enhanced intelligence with RMS’ 360° reporting tool, will enable operators to expand and collapse report summaries to view granular data, further streamlining the process.
RMS today announced a new partnership with IDeaS Revenue Solutions, offering its 6000 customers access to world-leading revenue management technology that will give hoteliers and holiday park owners the tools to maximise prices and occupancy.
Property management software provider, RMS, has revealed stage one of a modernised brand refresh as they continue to establish themselves as a global leader in the hospitality tech industry.
IDeaS, a SAS company, is the world's leading provider of automated hospitality revenue management software. IDeaS' solutions provide revenue business intelligence, pricing and yielding decisions and are used by more than 13,000 properties worldwide.
RMS – The Hospitality Cloud, the world’s fastest growing Property Management System, is ramping up client support services.
In early May, vendors, delegates and exhibitors travelled to the Gold Coast for the caravan industry's biggest educational and networking event of the year - the 2021 National Conference, hosted by the Caravan Industry Association of Australia.
RMS is delighted to once again be an Australasia nominee for the Leading Hotel Booking Solutions Provider 2016 award presented by The World Travel Awards.
Register for our Masterclass events at the National conference here
Kicking off our Partner Showcase series is Criton, a digital guest engagement and integrations platform. We chatted to the team to find out about the services they offer, how they stand out from the crowd and how Criton can make a difference to your hospitality business.
One of Britain’s leading accommodation websites, Michael Paul Holidays, has completed an API integration with RMS Cloud and is now offering customers live bookings on lettings at Aria Resorts, Newperran Sands and Lakes by Rookley
Luxury apartment operator Cheval Collection is upgrading its property management system, entering into a technology partnership with RMS Cloud, which has developed an industry-leading solution now used by 6,000+ properties around the world.
We're excited to announce that we’ll be attending the Caravan Parks Association of Queensland’s (CPAQ) Annual Conference in May on the Gold Coast.
The Quest 2019 International Franchise Conference is almost here, and we can’t wait to get started!
RMS – The Hospitality Cloud has today launched a new integrated payment solution in collaboration with the Commonwealth Bank of Australia. Integrated into RMS property management system, Payment Gateway slashes the time it takes hoteliers and holiday park operators to check-in guests, process payments and manage their business.
March 25, 2019: Accommodation owners and operators can now create their own online marketplace thanks to a pioneering partnership between hospitality technology company RMS Cloud and Marketplacer - a leader in global marketplace software.
RMS Cloud has announced a new partnership with Temairazu, Japan’s leading channel manager. With this two-way integration, properties using RMS Cloud can enhance their distribution channels and centrally manage inventory at the same time, increasing their occupancy rate and improving operational efficiency.
We're excited to be attending the 80 TWENTY Hotel Conference, which is returning to Brisbane on the 17th June 2021 and being held at the Emporium Hotel.
RMS Cloud has released a global survey that will contribute to its upcoming Global Resilience Report - a free industry resource to help drive recovery in a post-pandemic world.
...and Becomes First PMS to Achieve FedRAMP Certification RMS – The Hospitality Cloud has become the first accommodation technology company to achieve FedRAMP security certification for its Property Management System enabling it to win a game-changing contract with the US Marine Corps Community Services.
RMS Cloud is once again attending the Arabian Travel Market Dubai, from Sunday 28th April to Wednesday 1st May 2019.
We're excited to announce an integration with Pace, one of the world’s leading revenue optimisation systems.
We're pleased to announce our partnership with The Australian Resident Accommodation Manager’s Association (ARAMA), who service the apartment and Management Letting Rights (MLR) industry across Australia. This exciting partnership will help those in the management rights industry access the best-in-class software to simplify their property management.
Two leading Australian travel technology companies, RMS -The Hospitality Cloud and Camper Mate, have partnered to deliver Australia’s first integrated online booking channel and customised industry-specific website solution for the Australian Caravan and Camping Industry.
We featured in the November 2020 issue of Boutique Hotelier, a monthly business magazine for operators and suppliers within the lifestyle hotel sector.
23rd September 2020 – TrustRadius has recognised global property management software provider, RMS Cloud with a 2020 Tech Cares Award, which celebrates B2B companies that have gone above and beyond to support their clients during the COVID-19 crisis.
We're excited to release our biggest and most exciting update in RMS history, with unrivalled features that make it easier than ever for accommodation operators to run their business.
Cloud-based hospitality tech firms announce two-way integration, helping joint customers better manage pricing, inventory and segmentation. Duetto, hospitality's innovative provider of cloud-based Revenue Strategy applications, today announced its latest technology integration - with RMS Cloud Property Management System.
Andrew Buttigieg, Technical Services Manager at RMS Cloud, has been awarded the 2018 IDeaS Global Partner Ecosystem Award for Client Focus.
RMS Cloud has partnered with one of Singapore’s newest and smartest accommodation operators, 8M Collective, which is transforming some of the city’s historic shopfronts into ‘flexible living’ retreats for modern travellers.
AN EVENING CAMP FOR HOTELIERS TOGETHER WITH OUR EXPERTS. NO PITCHES, NO PRODUCT DEMOS. JUST YOUR CONTENT, DEFINED TOGETHER. FREE OF CHARGE FOR HOTELIERS
Australian accommodation technology company, RMS – The Hospitality Cloud, is growing at a record rate with more than 330 new properties switching to its industry-leading Property Management System in the half year to June 30, 2018.
Corporate Vision (CV) Magazine has named RMS Cloud as the Best Hospitality Property Management Solutions Provider in the 2021 Technology Innovator Awards.
This article was originally published on news.com.au and created in partnership with Dell Technologies.
As part of our Partner Showcase series, we're welcoming UpsellGuru, a room up-selling system that enables hotels to offer bid-driven guest upgrades. We caught up with the team to find out what makes them unique, the services they offer, and how those services can boost your revenue and enhance guest experiences.
28th February 2019; Thailand Hotel Marketing & Revenue Conference, Bangkok
The 2019 Independent Hotel Show took place at Olympia London on 15th -16th October 2019.
RMS Cloud has entered into a technology partnership with Ronald McDonald House Charities South East Queensland (RMHC SEQ), providing its industry-leading property management system and technical support free of charge to the charity’s South Brisbane and Herston Houses.
To say 2020 has been quite a year is an understatement. It presented challenges, changes and disruption, particularly to the travel and tourism industry. But rather than reflecting on the negatives, we’re going to shine the spotlight on some causes that have continued to do great work, no matter the circumstances.
We’re excited to announce that Zen Valli has joined the RMS family as Vice President of Sales & Marketing for the UK and EU.
TigerTMS has been servicing the hospitality industry for over 40 years and has a wealth of experience driving the delivery of hospitality middleware applications. RMS Cloud is proud to partner with TigerTMS, to further transform hotel operations and enhance the guest experience for hotels all over the world.
As a major player in the Australian Hospitality and Technology landscape, RMS is proud to extend it's close and ongoing association with the Australasian Hotel Industry Conference and Exhibition (AHICE), as the sponsor of the conference's 2018 keynote speaker, Professor Toby Walsh.
We’re delighted to be recognised by Digital.com as an industry leader in PMS technology software.
Thursday 14th March 2019; Park Plaza Riverbank, London The Serviced Apartment Awards are the only awards created for and by the serviced apartment, aparthotel, extended stay and short term rental industry. The awards recognise excellence at individual, team and corporate level. The event will host 400+ serviced apartment operators, bookers, serviced providers, including RMS Cloud, and individuals for an evening of celebrating the 18 category award winners, over a 3-course dinner with drinks and evening entertainment.
We're excited to launch our partnership with online ordering platform, Order Up.
London Southend's newest, exclusive hotel, The Seven Hotel is now open for business and has opted for RMS Property Management Software solutions to support their brand as a prominent force within the luxury hotel sector.
Industry pioneer, RMS -The Hospitality Cloud, has become the first technology company to receive accreditation from the Caravan Industry Association of Australia, the peak national body for the country’s rapidly-evolving caravanning and camping sector.
We’re delighted to be recognised by Capterra as an industry leader in PMS technology software.
New Zealand’s leading accommodation company Scenic Hotel Group is upgrading booking, distribution and point of sale technology across its 18 properties, signing with RMS - The Hospitality Cloud after an exhaustive evaluation process that started with 20 different companies.
RMS's very own Maria Macree will be attending ASAP's first networking event of 2020 kindly hosted by ASAP Member Charles Hope Apartments.
RMS announced its partnership with IDeaS Revenue Solutions, offering its 6000 customers access to world-leading revenue management technology.
We featured in the April 2021 edition of HM, a bi-monthly hospitality magazine for managers and staff within the APAC hotel sector.
We're excited to announce our partnership with Cendyn, the leading innovative cloud software and services provider for the hospitality industry. This integration will give property managers deeper insights into their guest journey by extracting data that will enable them to deliver exceptional customer experiences.
The Atithi Devo Bhava Confex Series place at Hyatt Regency, Pune India on 4th Dec 2019.
21st - 22nd February 2019 Serviced Apartment Summit Asia, Bangkok The inaugural Serviced Apartment Summit Asia 2019 takes place on 21 - 22 February 2019 at Amari Watergate, Bangkok, Thailand
Direct online bookings through Australian holiday park websites have surged in the past 18 months, according to new research from RMS Cloud.
While tech-powered customer experiences have been around for a while (such as online check-in for flights), the initial purpose was to save people time by utilising the tech at their fingertips. However, since the arrival of COVID, the role of technology to deliver a contactless guest experience has become essential, rather than just a convenience.
The Hospitality Cloud will deliver property management, channel management, dynamic pricing, online bookings, mobile check-in and more to 40 Parkbridge locations.
We're excited to announce our return to Australia’s #1 attended trade show for the hotel and accommodation industry, NoVacancy Expo & Conference.
We're excited to announce our return to the Holiday Parks Conference & Trade Exhibition 2021, hosted by Holiday Parks Association New Zealand (HAPNZ).
Accommodation technology company RMS Cloud today revealed that the value of bookings through its cloud-based property management system is now running at an annualized rate of more than $1 billion.
We're thrilled to announce our partnership with Hospitality Industry Trust (HIT) Scotland to support the development of those working or studying for a career in the Scottish hospitality industry. Led and supported by the same industry it serves, HIT Scotland offers opportunities to broaden skills and grow personally through its inspirational scholarship programme. “A key pillar at RMS Cloud globally is to support the hospitality industry through innovation, education and technology,” says Zen Valli, Managing Director at RMS Cloud UK & Europe. “HIT Scotland’s scholarship programme enables us to help give back in a region where we have a great client base, and support the development of the future individuals working in this fantastic industry.” HIT Scotland scholarships are learning experiences designed to provide new skills or knowledge, help students understand best practices or refresh their way of thinking. By supporting HIT Scotland, RMS Cloud is able to help develop and grow the future of the industry in its most vital of assets: people.
As partners of the National Industry, we’re committed to helping the park industry grow. We’ve been an accredited supplier for more than two years and continue to enhance our property management software in line with the evolving needs of park managers and their guests. We're delighted to be involved with the Caravan Industry Association of Australia’s accreditation newsletter to further show our support.
The Ascott Limited (Ascott), one of the world’s leading lodging owner-operators, has completed its migration to a cloud enterprise property management system (PMS) provided by RMS Cloud (RMS). As part of Ascott’s digitalisation efforts, it has moved from separate self-hosted property management systems to a cloud enterprise solution that will enable it to increase operational efficiency and enhance guest experience across its properties globally.
New Technologies and their impact on hotels: Today, digital technology is a strategic priority for every business.
One of Australia’s most progressive multi-park groups, Summerstar, is making every post a winner with the RMS 9+ Enterprise System. Summerstar boasts a far-flung network of ten parks throughout Western Australia, from Esperance in the south to the remote outback mining town of Tom Price in the north. Managing such a large network presents significant logistical challenges but General Manager James Corbitt, who is based in Perth, says RMS Cloud technology is up to the task.
The RMS Parks Team are hard at work preparing for the Vic Parks Conference.
The Golden Chain Conference takes place at Rydges Capital Hill -CNR Canberra Avenue & National Circuit Forrest ACT 2603 on 20th -23rd October 2019.
We’re thrilled to welcome Jasmine Leong to the RMS family who joins us as the Vice President of Sales and Marketing for Asia.
We’ve teamed up with OpenKey, the leading provider of digital key solutions, to allow our clients to implement a fully contactless check-in strategy. In conjunction with the guest portal, clients will now have the ability to add automated mobile keys to their digital check-in process when they connect to OpenKey through RMS' module market. "We’re dedicated to streamlining the check-in process to provide a more pleasant and efficient experience for hotel guests,” says Peter Ferris, Chief Sales and Marketing Officer at RMS. “We're excited to partner with OpenKey toward that end." With the OpenKey and RMS integration, properties simply need to locate the guest’s mobile number under their reservation and they can then send an encrypted digital key to their smartphone. "At OpenKey, our goal is to help hotels deliver a seamless guest experience while unburdening hotel staff via state-of-the-art technology," says Jacob Liggett, Vice President of Sales and Marketing at OpenKey. "We are thrilled to integrate with a leading reservation and property management technology company like RMS to bring elevated convenience to guests and hotel staff alike." As well as providing a contactless guest experience, this process also creates a faster, more efficient check-in, eliminating wait times and creating a smooth guest transition as they can instantly head to their room on arrival. On top of that, RMS and OpenKey work in tandem within the PMS system, meaning there is no need to switch between platforms, making it a smarter workflow for staff. To find out more about OpenKey, you can check out their website which includes a video of how the digital key works.
D-EDGE Hospitality Solutions, a SaaS company offering leading-edge cloud-based e-commerce solutions has teamed up with RMS Cloud, a globally renowned software company to provide two-way seamless connectivity enhancing the hotel’s technology infrastructure and efficiency.
Joining us in our Partner Showcase series is Pace Revenue, the all-in-one revenue platform of choice for the most innovative brands in the travel industry. We chatted to the team to find out what sets Pace apart, the services they offer and how those services can boost your revenue-generating potential with automated tools that work in real-time.
Melbourne, Australia, 10th April, 2019 – RMS Cloud today announced it has won a highly competitive tender to become the sole Property Management System (PMS) for The Ascott Limited (Ascott), one of the leading international lodging owner-operators.
Property management system (PMS) software provider, RMS Cloud, has recently opened a China hosting centre to support its worldwide expansion. This will enable the technology company to host data in an exclusive Chinese data centre to comply with the country’s data residency laws, further broadening its product offering across Asia.
Holiday parks are experiencing a long-predicted post-pandemic boom, as many embrace local travel to spend more time outdoors with friends and family. As a park owner or manager, your goal is to increase bookings while building a solid reputation for your business — and the right software can help you do just that.
With contactless technology becoming a real game changer in the tourism industry, Reflections Holiday Parks has joined forces with globally renowned software company RMS Cloud to take its operations and guest experience soaring to the next level.
BIG4 Aireys Inlet, positioned on the spectacular Great Ocean Road coastline in Victoria, has been using RMS since 1995 and during the time has seen many changes to the way rates are handled in the application. Due to its relatively small size, maximising occupancy and yield are vital to for sustainability. Manager Melissa McDonald takes up the story.
Hospitality operators know that their PMS is the heart of their hospitality technology ecosystem - critical for not only day to day operations, but also for driving strategic decisions that will allow their business to drive forward to greater levels of success. The global covid crisis has had significant impacts on hospitality businesses around the world, but interestingly it also presented new opportunities. Functionality that was considered optional pre-covid, has become absolute requirements for safe operation in the hotel industry in our new reality.
How a MLR property on Queensland’s coast utilises the dynamic rate management of the RMS platform in response to market changes.
Revenue management has evolved since the emergence of COVID, prompting many property operators to review their outdated, pre-pandemic processes. Maximising revenue at every opportunity has taken on a whole new dimension, with managers making the most of current travel trends, international border closures and staycation booms to introduce a revenue uplift plan. If you haven't yet got a plan in place, you can start by leveraging what is already at your fingertips and available through your PMS:
As an outdoor property owner or manager, you know the importance of keeping up with the latest trends within the hospitality world. But what exactly are these trends?
When it comes to building and sustaining your marina’s customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing.
Operational excellence is a mindset that all outdoor properties strive for — but it can be easier said than done. You may even find yourself wondering what will make your campground or RV park become increasingly successful.
As travel returns and hospitality businesses ramp up for the summer season, RV park and campground owners and operators need a software solution that supports their recovery by enabling effective marketing communications with guests. Look for a park management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.
“Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use the technology we already have to make our operations more sustainable?” Sustainability has become a key goal for numerous hospitality brands and independent properties as companies become more invested in corporate social responsibility. Implementing an effective sustainability strategy gives hotels a competitive advantage in attracting guests as well as attracting and retaining top talent, as travelers and employees look for green, ethical, moral, and inclusive businesses that align with their personal values and goals. While physical methods for increasing sustainability might be more obvious—from installing low-flow showerheads and motion sensor LED lights to furnishing rooms with eco-friendly materials—there are many ways for hotels to take advantage of technology to support sustainability goals. Here are some low-cost, quick-to-implement solutions using a property management system (PMS) that can help hotels accelerate incremental change towards sustainability. 1. Go paperless Eliminate the need for paper in day-to-day operations by implementing digital registration, billing, and communications with guests. 2. Green housekeeping Offer a green rate to guests that is tied to housekeeping. If guests choose this option for their stay, housekeeping is notified to conserve resources such as not changing sheets and towels every day, not putting out small plastic toiletries and not stocking plastic water bottles in the room. 3. Give back Set up an optional carbon-neutral fee that guests can choose to add to their reservation, and donate all money collected to environmental causes. 4. Reduce plastic use Many property management systems integrate with keyless entry software that lets guests use a mobile device to access their room and other hotel facilities in place of plastic key cards. 5. Choose sustainable partners Ensure supply chain and tech stack partners are committed to sustainability. Check to see if your cloud-based PMS is hosted in an energy-efficient environment and if your PMS can interface with an energy management system (EMS). Answered by Matthew Galbraith, director of operations, RMS North America
Creating Experiences. Thanks to a new generation of boating enthusiasts, those two words should be imprinted in your mind as the strategy of 2018. At the core, marinas are essentially the same as they were 30 years ago—and by and large, they still accomplish the basics. But with the surge of millennials quickly becoming a major force in the marketplace—as boat owners, boat-share members and watersport lovers—it may be time to consider upgrades that meet their lifestyle and lead to the experiences they crave. Remember, this is the demographic borne greatly from the baby boomer generation, and a lot of them caught the boating bug from their parents. So, the water love is the same—but the difference lies in attitudes. While the majority of boomers looked at boats as trophies (aka: overflowing with bells & whistles), millennials tend to value minimalism—they want a functional, well-performing boat that will get them out on the water, and deliver an amazing experience (i.e. wake boarding, surfing, water skiing).
Any campground owner will tell you that after so many properties and expansions, it becomes nearly impossible to manage all channels of guest communication. From conversing on different booking websites to phone calls and emails, things just get lost in the shuffle.
[San Diego, CA, March 18, 2021]— The first annual Innovative Hospitality Summit (IHS) featured industry thought leaders who tackled the current challenges of the campground and hospitality industries, changing traveler trends, and effective operational strategies. Powered by RMS North America, a leading provider of cloud-based hospitality software, this year’s conference took place virtually on March 16-17, 2021.
Environmentalism is on the rise across the globe, and it’s inspiring to see. Both individuals and businesses are finding their way toward greener and more ethical practices, and that definitely includes marinas. Since marinas are right up at the water’s edge, the potential for pollutants entering the water is always high—fuel splatter, boat cleaning products, sewage, trash, and other boating byproducts are often carried into the basin waters by rain or even when maintenance hoses down the docks. It’s a very real problem, but more and more responsible marina owners are taking steps to prevent these contaminants from reaching the water, and in turn, making their facility friendlier to the environment. Adding other energy- and water-efficient features and incorporating savvier environmental facets to your marina will cement your commitment even further. Remember, the new generation of boaters (especially millennials and GenZ) tend to be more environmentally conscious than ever—and showing your green side may be just what you need to capture their attention.
Now is the time for campground owners to ensure their park management system (PMS) has the features and functionality they need to achieve their business goals as travel recovers. With properties closed or operating at a minimum for the past few months, revenue streams for most parks and campgrounds are slower than usual. As travel begins to pick up and properties start getting more traffic, it is important to focus on using your PMS to its full potential in order to maximize revenue.
November has arrived and holiday season planning is well under way at hospitality businesses all over the world. Teams are busying themselves, readying for the annual bookings surge; scrambling to get decorations in order to dazzle upcoming guests; and creating amazing holiday menus to match the glee of the season. But that’s not the only prepping underway. A lot of accommodation businesses across the globe are also preparing to put their Good Deed hats on for the holidays. We’re not talking about the behind-the-scenes philanthropy partnerships that many hospitality chains champion throughout the year (which is worthy of admiration!). Instead, we’re referring to holiday-centric charity efforts that engage your team, your guests, and even area residents. It’s the perfect way to jolly up your place, help the community and boost your public image.
When it comes to building and sustaining your customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing. Integrated Marketing is basically a cohesive campaign across all channels, where your brand is recognizable, your messaging is consistent, and each marketing piece seamlessly works together.
Whether you’re the manager of a single campground or the owner of several RV parks and marinas, the right reservation management system will lead your business to success. Our property management solution, RMS PMS, can help streamline your operations, improve the guest experience, and maximize revenue. Here are the reasons why RMS is ideal for outdoor properties:
As a campground owner or operator, you know your business’s success is dependent on making sure each camper has a great time at your property. However, for every visitor to enjoy their stay, accessible accommodations are a must.
Today, many of us rely on the internet for perfecting our travel plans. We Google search “things to do” and let others tell us their favorite attractions. We look up destination photos and the best times of the year to visit. We use traveler reviews to determine the best lodging.
Social media trends frequently change, sometimes even day by day, so it’s important for you, as a property manager, to be aware of them.
As a property owner or manager, facing obstacles that interfere with your daily operations is a huge concern, as those can impact your property’s reputation and your guests’ experiences.
As the manager of an outdoor property, you know that your business’s revenue and success are both highly dependent on bookings. That’s why it’s important to make them a top priority and ensure you’re taking all of the necessary steps to maximize your reservations.
Managing multiple booking channels doesn’t have to be a complex, time-consuming process. The RMS Channel Manager is a useful feature that allows real-time distribution of all of your outdoor property’s linked booking channels and online travel agencies (OTAs). This feature avoids the need for third-party distribution software, saving you time and money. Read on to discover how the RMS Channel Manager can lead your outdoor property to success.
As a property manager, you’re always looking for improvements to provide your guests with excellent service and experience. But before you can enhance your campground or RV park’s operations, you need insight into your property’s weaknesses. This can be especially challenging if you manage a multi-property operation, since your inefficiencies may vary from location to location.
When was the last time your front desk staff was just standing around doing nothing? For many hoteliers, that’s rarely the case.
RMS is thrilled to be a nominee for the 2019 ARVC Awards of Excellence for the Supplier of the Year Award. To learn more about the Awards of Excellence and all nominees read the full press release by ARVC below. Thank you to all the following parks, suppliers and state associations who took the time to participate in the ARVC Awards of Excellence. Winners of the 2019 Awards of Excellence will be announced at the 2019 Outdoor Hospitality Conference & Expo during the Awards of Excellence dinner on Thursday, November 7. Register to attend OHCE here.
According to the Harvard Business Review, obtaining a new customer can cost anywhere from five to twenty-five times more than retaining a customer who has previously done business with you. While earning new campers should be a business goal, long term campers can fill in the gaps between new camper reservations, which can help save you money on continuous marketing efforts, especially during the slow season.
Lean on technology designed to increase your revenue and save time.
SAN DIEGO (November 19, 2020) - RMS North America, a provider of fully integrated, cloud-based reservation and property management systems to 6,000 properties in the hospitality industry, unveiled its updated internet booking engine (IBE) to address the needs of modern travelers and help property owners increase their direct bookings. RMS’ IBE enables properties to accept direct online bookings from any device in real time and integrates with all other RMS distribution and property management features. Based on guest and customer feedback, the new booking engine combines enhanced functionality with design improvements to deliver a better user experience and increase conversion. “Our new booking engine is native to the RMS system and is a key piece of functionality for clients to drive direct bookings,” said Matthew Galbraith, Director of Operations for RMS North America. “This update gives operators the ability to sell at the category or room level, and offer curated upsells with images throughout the reservation experience to increase revenue per booking.” In the new RMS booking engine, guests will see a clean layout with a snapshot display screen showing relevant content, a shopping cart style booking process, the ability to view cancellation policies, and a handy map link for travel directions - all guest-centric improvements to create a better booking experience. For property managers, an additional perk is the ability to make it a seamless extension of their current website. They can add logos and customize colors to match their brand, and enterprise users can tailor the booking engine to each individual property in their portfolio. “As an important revenue driver for properties, RMS will continue to enhance the booking engine based on customer feedback,” Galbraith continued. “Our goal is always to help our customers operate efficiently and profitably, while enhancing the guest experience.”
Your marina(s) all rely on your reservation management system to keep things running smoothly. While the software helps to keep current boaters’ reservations in order, did you know the right management tool can also help you attract new boaters as well?
Increase your profits by increasing the amount paid per booking. One of the easiest ways to do that is by automatically offering add-ons to your customers as they are confirming their reservations. It's convenient for them and a valuable profit opportunity for you!
Thank you for attending the RMS Rates Webinar. Below are the questions and answers from the webinar. Q. Will a recording of this webinar be sent out?
RV parks are becoming an increasingly popular destination, as many travelers are deciding to spend more time outdoors with friends and family. According to the Outdoor Foundation, 7.1 million more Americans participated in outdoor recreation in 2020 than in 2019.
Migrating to an online reservation system can seem like a daunting task. There’s a lot to assess and plan for ahead of time, but you don’t have to do it alone.
Online reviews can make or break you. Think about that for a moment, because it’s important that you grasp the significance of that fact. Your marina can have an amazing website, a great article in a boating publication, and advertisements running every week—but if your online customer feedback is negative, your business is going to take a hit. That’s the reality. And this is what you need to do about it—pay attention, respond to every review (both positive and negative), address any problems head-on, and ultimately, take control of your online reputation. Here are some crucial pointers that can help. 1. Register Your Marina on Review Sites or Claim Existing Page You can’t receive glowing reviews when guests can’t easily find your business on common review sites. So, here is your first step: Gain Visibility. Concentrate on influential social sites like Google, Yelp, Trip Advisor, andMarinas.com. If your marina isn’t listed yet, add it. We’ve even made it easy for you—just click each link above, and it will take you to that site’s business page. If you ARE listed but you haven’t claimed the listing yet, do it asap. Once you “own” the page, you can respond to reviews, add photos, provide details and control what your potential guests will see.
May and June are quickly approaching, which means that the Pacific and Atlantic hurricane seasons are about to begin. For marinas, hurricanes can be particularly harrowing, as they could put your boaters in harm’s way. Below, we’ll discuss everything you need to know about hurricane preparedness for marinas and what these precautions mean from a business perspective.
Now that the summer season is over and autumn is underway, it’s time to get started on winter planning. Depending on your location, winter can be one of your busiest periods, with holidays and school breaks leading the bookings charge. So, what exactly do you need to do to prepare? Here are four key things to focus on to keep the reservations coming.
When guests stay at your campground, there are a lot of things they probably expect — a nice campsite, fire rings, a shower area, dog friendliness, and maybe even Wi-Fi! Those are (becoming) the basics in today’s world and properties who want repeat visits do their best to deliver.
As travel returns and hospitality businesses ramp up for the summer season, RV park and campground owners and operators need a software solution that supports their recovery by enabling effective marketing communications with guests. Look for a park management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.
Revenue management is a common term in hospitality because a business can’t succeed long-term without organized growth. It’s important for outdoor properties to have a successful financial strategy so they can scale their business and meet goals with certainty.
Adapting to a new normal will be a challenge. The pandemic has provided an unexpected, if also unwelcome, opportunity for RV park and campground owners to reevaluate the systems and resources they currently have in order to make changes that will set them up for success long-term. Here are six steps campground owners and operators can take using their reservation system to make the path to recovery easier.
SaaS Training Should Be Tailored to You
The more you know about your business, the easier it is to make informed decisions. If you've been working with pen and paper for years, you know how time-consuming it can be to calculate earnings, make projections, or do tax preparation. Thankfully, one of the best qualities of a revenue management system is the reporting module. Within this high-powered system, you should have access to reports that can be created automatically, at customized intervals, or on demand. When integrated directly into your accounting software, reports can provide you detailed perspective on what's working for you (or not). The less time you have to spend with a calculator, the more time and money you have to spend on running your business. Some of the most helpful reports your PMS should provide are Daily Reports, Weekly or Monthly Financial Reports and Custom Reports. Find out how to these reports can help save you money: Daily Reports Your system will automatically generate reports such as each day’s scheduled arrivals and departures, any balances on accounts, or alerts and reminders from your calendar such as bills due, equipment maintenance, or personal appointments. Weekly or Monthly Financial Reports These reports have a slightly “taller” view of the business such as ongoing taxes owed, revenue received, or occupancy reports and trends. Your PMS should allow you to set the frequency that these reports are generated to help keep you and your professional team on track. Custom Reports Every business is different, so each will have unique needs for reports. Your reservation software solution (and their supportive customer service) should allow you to set up a report that you want just once, and then automatically generate that report based on the frequency you need it. It can even be sent to you or your team members automatically.
As a marina owner or manager, you know that your boater's specific needs and expectations may differ from other outdoor property visitors. So how do you improve the guest experience for your marina visitors?