Partners & Integrations

Distribution management is made easy with Bakuun.

Join us in welcoming our newest integration partner, Bakuun! Specialising in automating operations and improving efficiencies, Bakuun allows hotels and travel agencies to manage booking operations with a single platform, increasing bookings and your bottom line.

Events

Join us at the VIC Parks Conference!

Don't miss out on joining RMS at the VIC Parks Anual Conference, where we will host a masterclass on unlocking efficiencies at your park and an overview of our newest capabilities, including RMS Pay and RMS Insurance.

Partners & Integrations

Deliver the ultimate contactless experience with Goki's SmartLocks

RMS proudly announces our newest property access control and lock technology partner, Goki. With the sheer necessity and rising guest demand for contactless check-in, Goki takes the process one step further and allows you to continue the contactless experience from the initial booking until guests step foot inside their accommodation.

Events

Join us at SA Parks Conference!

Don't miss out on joining RMS at the SA Parks Anual Conference where we will be hosting a masterclass on future-proofing your park with insights into maximising your operations and utilising tech, including RMSPay and Annual Insurance.

Awards & Recognition

Hotel Tech Report rates RMS as market-leading PMS solution

Hotel Tech Report, the number one tech research and insights platform for hotel technology across the world, has rated RMS Cloud in 3 top-performing categories for the industry's gold standard market map, affirming our position as the world's leading hotel technology software.

APAC

Exciting launch announcement for RMS Insurance, for holiday park operators in Australia

At RMS, we’re all about creating better experiences for our holiday park operators and their guests which is why we’re proud to announce a brand-new, in-platform insurance offering for Australian parks, to ensure their Annuals and Weekenders stay protected.  

Travel Trends

Top 5 ways to meet demands of the new breed of traveller

As a property operator, you know the value and importance of keeping guests happy and finding the time to successfully grow your bottom line. At RMS, we hear from our industry network regularly about the challenges of maintaining operational efficiency whilst managing your customer satisfaction are among the hardest hurdles a property must overcome. This is why it's important to remain on top of industry trends particularly when innovation in the tech space means that you can adopt new methodologies as your guests' needs change. The new wave of demand combined with staff shortages and the other environmental factors at play in 2022 are only making it more challenging. It is increasingly important that businesses of all sizes leverage the right technology to combat change. 

RMS Cares

Be empowered with technology that helps save lives.

RMS Cloud partners with Defibs Plus At RMS Cloud we strive to make a difference, not only in providing innovative technology but also supporting the well-being of our community. With over 30,000 Australians dying each year from Sudden Cardiac Arrest, we are asking you to help us take action by becoming part of a collective solution with DefibsPlus. 

RMS takes our innovative technology to the world's biggest global event for future travel.

Arabian Travel Market (ATM), is the market leading, international travel and tourism event offering 25 years of untapped business opportunities within the Middle East for tourism professionals abroad. RMS Cloud are proud to attend the ATM event, to assist in transforming hotel operations and enhancing guest experiences for hotels all over the world.

Global

Same Guest, More Revenue – Improve Your Bottom Line with RMS Cloud and Upsell Guru

July, 2019: RMS Cloud has launched an integration with Upsell Guru, an automated tool that enables property managers to engage with guests and offer them the opportunity to bid on room upgrades or pay for extras such as breakfast or spa services in the days leading up to their stay.

Events

The Hospitality Tech & Innovation Forum

Tailored to meet your requirements like no other event.

RMS Secures HTSG Boutique Properties

RMS, LEADING PROVIDER OF CLOUD HOSPITALITY PROPERTY MANAGEMENT SOLUTIONS SECURES ANOTHER GROUP CUSTOMER, HOTEL TECHNOLOGY & SERVICES GROUP (HTSG), SPECIALISING IN QUALITY SMALL BOUTIQUE PROPERTIES 

Press Release

RMS Announces New Guest Loyalty Module

RMS Cloud has developed a new loyalty module for its hospitality technology platform that will enable accommodation operators to easily reward guests and encourage repeat stays.

Guest Experience

RMS to Release Automated Contact Tracing Process

COVID-19 continues to change how RMS clients have to do business. (Watch our video here)

Partners & Integrations

RMS Clients Save Money & Improve Cash Flow with new Commweb Payment Partnership

Significant cost savings and improved cash flow are the key benefits of a new partnership between RMS – The Hospitality Cloud and the Commonwealth Bank for payments through the CommWeb e-commerce gateway.

Guest Experience

RMS Cloud unveils its new and improved internet booking engine

RMS Cloud has refreshed its inbuilt internet booking engine (IBE) to address the needs of modern travellers and help property owners increase their direct bookings. Based on guest and client feedback, RMS combined the latest technology to enhance functionality, with design improvements to deliver a better user experience and help guests make better-informed decisions.

80 TWENTY Hotel Conference 2020

The Intrust Super 80 TWENTY Hotel Conference is back in Brisbane for a whole day on the 26th of March 2020 at the Emporium Hotel. The upcoming event provides attendees with the opportunity to gain valuable insights from accommodation experts and industry leaders. The conference is a fantastic forum for senior hotel management, owners and operators to network and expand their industry knowledge. Key topics in next year’s program include optimising performance in a well-supplied market, revenue-driving strategies and evolving market conditions in the hotel space. Meet our RMS team at the conference and find out why we're trusted by over 6,000 properties in 43 countries, including the world's leading serviced apartment operator. https://www.8020hotelconference.com/ #RMSEvents

Revenue Management

Take the pressure of pricing off your hands: RMS + RoomPriceGenie

As part of our Partner Showcase series, we're introducing you to RoomPriceGenie, a platform that connects to your PMS to yield and optimise every individual day. We caught up with the team to find out more about their services, how RMS clients can benefit from the integration and their exciting plans for the future.

EMEA

UK clients respond positively to our hardship relief program

What began as a promising start to 2020 was soon crushed by the global spread of COVID-19. Although it affected hundreds of sectors worldwide, few were as badly impacted as the travel and hospitality industries. Our immediate response to these drastic industry changes was to step up and offer assistance to our clients. 

Partners & Integrations

RMS Cloud partners with OTA Insight to enhance properties’ business performance

RMS Cloud has announced a partnership with OTA Insight, the cloud-based data intelligence platform for the hospitality industry. Integrating RMS Cloud’s PMS with OTA Insight’s leading business intelligence solution, Revenue Insight, will give hospitality operators access to practical insights via a user-friendly dashboard to help them make data-driven business decisions. This eliminates the need to compile data and analyse it manually, instead offering a streamlined solution to help improve their performance and pricing strategy. “The integration with OTA Insight has come at an opportune moment, as many properties are struggling to make sense of their data to make smart revenue and business decisions, following the impact of COVID,” says Peter Ferris, Chief Sales and Marketing Officer at RMS Cloud. “Being able to seamlessly compare revenue data from their PMS platform against market intelligence provided by OTA Insight's Revenue Insight tool will remove the barrier many managers face when having to identify and analyse data manually. Combined with the revenue-generating tools in RMS Cloud, properties will have a much stronger, smarter and streamlined solution for generating the best possible price points.” “Revenue Insight is proving to be the ideal business intelligence tool for integration with the industry’s leading PMS suppliers, therefore it’s brilliant to be partnering with RMS Cloud, an innovator in hotel tech, with a significant footprint across Australia, New Zealand and Asia-Pacific,” says Sean Fitzpatrick, CEO at OTA Insight. “Having recently been awarded number one business intelligence software by HotelTechReport for 2021, we’re confident that joint customers of Revenue Insight and RMS Cloud will be receiving the very best business and revenue insights.” With historical data becoming more and more redundant for effective revenue management forecasting, this integration will greatly benefit operators in better predicting demand and identifying market trends. Enhanced intelligence with RMS’ 360° reporting tool, will enable operators to expand and collapse report summaries to view granular data, further streamlining the process.

Revenue Management

Maximise Revenue with RMS-IDeaS Integration

RMS today announced a new partnership with IDeaS Revenue Solutions, offering its 6000 customers access to world-leading revenue management technology that will give hoteliers and holiday park owners the tools to maximise prices and occupancy.

Awards & Recognition

RMS Cloud named Most Innovative PMS Solutions Provider

APAC Insider, an online magazine platform that focuses on business strategy, emerging trends and growth opportunities has awarded RMS the Most Innovative PMS Solutions Provider in the 2021 Australian Enterprise Awards.

Product Feature

RMS unveils a sleek makeover as part of their brand refresh

Property management software provider, RMS, has revealed stage one of a modernised brand refresh as they continue to establish themselves as a global leader in the hospitality tech industry. 

Partners & Integrations

Intra-day processing now available with RMS and IDeaS integration

IDeaS, a SAS company, is the world's leading provider of automated hospitality revenue management software. IDeaS' solutions provide revenue business intelligence, pricing and yielding decisions and are used by more than 13,000 properties worldwide.

RMS Team

RMS Adds New Staff, Offers ‘Follow The Sun’ Client Support

RMS – The Hospitality Cloud, the world’s fastest growing Property Management System, is ramping up client support services.

Awards & Recognition

RMS receives two of the industry’s highest awards at the National Conference

In early May, vendors, delegates and exhibitors travelled to the Gold Coast for the caravan industry's biggest educational and networking event of the year - the 2021 National Conference, hosted by the Caravan Industry Association of Australia.

Awards & Recognition

RMS, nominee of the World Travel Awards

RMS is delighted to once again be an Australasia nominee for the Leading Hotel Booking Solutions Provider 2016 award presented by The World Travel Awards.

Events

Caravan Industry Association of Australia

Register for our Masterclass events at the National conference here

Guest Experience

Strengthen your digital guest journey: RMS + Criton

Kicking off our Partner Showcase series is Criton, a digital guest engagement and integrations platform. We chatted to the team to find out about the services they offer, how they stand out from the crowd and how Criton can make a difference to your hospitality business.

Events

Maximum Occupancy New Zealand

 Maximum Occupancy NZ 2017

EMEA

Michael Paul Holidays Complete Integration with RMS

One of Britain’s leading accommodation websites, Michael Paul Holidays, has completed an API integration with RMS Cloud and is now offering  customers live bookings on lettings at Aria Resorts, Newperran Sands and Lakes by Rookley

EMEA

Cheval Collection Moves to the Cloud with RMS

Luxury apartment operator Cheval Collection is upgrading its property management system, entering into a technology partnership with RMS Cloud, which has developed an industry-leading solution now used by 6,000+ properties around the world.

Events

Visit us at the CPAQ Annual Conference on the Gold Coast

We're excited to announce that we’ll be attending the Caravan Parks Association of Queensland’s (CPAQ) Annual Conference in May on the Gold Coast.

Serviced Apartment

Quest Conference 2019

The Quest 2019 International Franchise Conference is almost here, and we can’t wait to get started!

Fast New RMS Payment System Saves Time, Money

RMS – The Hospitality Cloud has today launched a new integrated payment solution in collaboration with the Commonwealth Bank of Australia. Integrated into RMS property management system, Payment Gateway slashes the time it takes hoteliers and holiday park operators to check-in guests, process payments and manage their business.

Global

New revenue and direct booking opportunities with Marketplacer

March 25, 2019: Accommodation owners and operators can now create their own online marketplace thanks to a pioneering partnership between hospitality technology company RMS Cloud and Marketplacer - a leader in global marketplace software.

APAC

RMS Cloud continues growth in Japan with Temairazu integration

RMS Cloud has announced a new partnership with Temairazu, Japan’s leading channel manager. With this two-way integration, properties using RMS Cloud can enhance their distribution channels and centrally manage inventory at the same time, increasing their occupancy rate and improving operational efficiency. 

Events

RMS is attending the 80 TWENTY Hotel Conference in Brisbane

We're excited to be attending the 80 TWENTY Hotel Conference, which is returning to Brisbane on the 17th June 2021 and being held at the Emporium Hotel.

Events

IHM RECHARGE 2020

They say you are who you surround yourself with.

Press Release

RMS hosts global survey to help shape resilience report on the future of the industry

RMS Cloud has released a global survey that will contribute to its upcoming Global Resilience Report - a free industry resource to help drive recovery in a post-pandemic world.

RMS Success Story

RMS Wins United States Marine Corps Community Services Contract

...and Becomes First PMS to Achieve US Department of Defence IL4 Certification RMS – The Hospitality Cloud has become the first accommodation technology company to achieve US Department of Defence IL4 certification for its Property Management System enabling it to win a game-changing contract with the US Marine Corps Community Services.

Serviced Apartment

ATM Dubai

RMS Cloud is once again attending the Arabian Travel Market Dubai, from Sunday 28th April to Wednesday 1st May 2019. 

Revenue Management

RMS Announces Connection with Pace

We're excited to announce an integration with Pace, one of the world’s leading revenue optimisation systems.

APAC

RMS announces partnership with ARAMA

We're pleased to announce our partnership with The Australian Resident Accommodation Manager’s Association (ARAMA), who service the apartment and Management Letting Rights (MLR) industry across Australia. This exciting partnership will help those in the management rights industry access the best-in-class software to simplify their property management.

APAC

Camper Mate and RMS Partner to Create an Industry First Tech Solution

Two leading Australian travel technology companies, RMS -The Hospitality Cloud and Camper Mate, have partnered to deliver Australia’s first integrated online booking channel and customised industry-specific website solution for the Australian Caravan and Camping Industry. 

In the media

Can technology save your business?

We featured in the November 2020 issue of Boutique Hotelier, a monthly business magazine for operators and suppliers within the lifestyle hotel sector.

Partners & Integrations

New Software Book Me Bob Partner with RMS

Awards & Recognition

RMS Cloud Receives a 2020 Tech Cares Award From TrustRadius

23rd September 2020 – TrustRadius has recognised global property management software provider, RMS Cloud with a 2020 Tech Cares Award, which celebrates B2B companies that have gone above and beyond to support their clients during the COVID-19 crisis.

Product Feature

Introducing our refreshed PMS for modern operators

We're excited to release our biggest and most exciting update in RMS history, with unrivalled features that make it easier than ever for accommodation operators to run their business.

ARAMA 2019

RMS will be once again attending a number of the Australian Resident Accomodation Managers Association (ARAMA) events in Queensland this August, including:

Global

Integration Announcement: Duetto

Cloud-based hospitality tech firms announce two-way integration, helping joint customers better manage pricing, inventory and segmentation. Duetto, hospitality's innovative provider of cloud-based Revenue Strategy applications, today announced its latest technology integration - with RMS Cloud Property Management System.

Awards & Recognition

Supportive, Tireless – Andrew Buttigieg Recognised for Client Focus

Andrew Buttigieg, Technical Services Manager at RMS Cloud, has been awarded the 2018 IDeaS Global Partner Ecosystem Award for Client Focus.

Asia

Success Story – Flexible Living with 8M Collective

RMS Cloud has partnered with one of Singapore’s newest and smartest accommodation operators, 8M Collective, which is transforming some of the city’s historic shopfronts into ‘flexible living’ retreats for modern travellers.

Hotels & Resorts

Hospitality Industry Club

AN EVENING CAMP FOR HOTELIERS TOGETHER WITH OUR EXPERTS. NO PITCHES, NO PRODUCT DEMOS. JUST YOUR CONTENT, DEFINED TOGETHER. FREE OF CHARGE FOR HOTELIERS

RMS Success Story

Record Global Hotel & Holiday Park Signings for RMS

Australian accommodation technology company, RMS – The Hospitality Cloud, is growing at a record rate with more than 330 new properties switching to its industry-leading Property Management System in the half year to June 30, 2018.

Awards & Recognition

RMS named Best Hospitality Property Management Solutions Provider 2021

Corporate Vision (CV) Magazine has named RMS Cloud as the Best Hospitality Property Management Solutions Provider in the 2021 Technology Innovator Awards.

Travel Trends

How technology is driving change for the holiday park industry

This article was originally published on news.com.au and created in partnership with Dell Technologies.

Partners & Integrations

Uplevel your guest's experience: RMS + UpsellGuru

As part of our Partner Showcase series, we're welcoming UpsellGuru, a room up-selling system that enables hotels to offer bid-driven guest upgrades. We caught up with the team to find out what makes them unique, the services they offer, and how those services can boost your revenue and enhance guest experiences.

Events

Hotel Marketing & Revenue Conference 2019

28th February 2019; Thailand Hotel Marketing & Revenue Conference, Bangkok

Events

Independent Hotel Show

The 2019 Independent Hotel Show took place at Olympia London on 15th -16th October 2019. 

RMS Cares

RMS Cloud Proudly Supports Ronald McDonald House

RMS Cloud has entered into a technology partnership with Ronald McDonald House Charities South East Queensland (RMHC SEQ), providing its industry-leading property management system and technical support free of charge to the charity’s South Brisbane and Herston Houses.

RMS Cares

Celebrating organisations close to our heart

To say 2020 has been quite a year is an understatement. It presented challenges, changes and disruption, particularly to the travel and tourism industry. But rather than reflecting on the negatives, we’re going to shine the spotlight on some causes that have continued to do great work, no matter the circumstances.

EMEA

Welcoming Zen Valli as VP of Sales & Marketing for UK/EU

We’re excited to announce that Zen Valli has joined the RMS family as Vice President of Sales & Marketing for the UK and EU.

Events

APAC Revenue Management Summit

The APAC Revenue Management Summit, hosted by ARMA (Australian Revenue Management Association) is the largest revenue and yield management focused conference and exhibition in Asia-Pacific.

Partners & Integrations

TigerTMS taps into the power of RMS Cloud

TigerTMS has been servicing the hospitality industry for over 40 years and has a wealth of experience driving the delivery of hospitality middleware applications. RMS Cloud is proud to partner with TigerTMS, to further transform hotel operations and enhance the guest experience for hotels all over the world.

Events

Artificial Intelligence (and RMS) take centre stage at AHICE

As a major player in the Australian Hospitality and Technology landscape, RMS is proud to extend it's close and ongoing association with the Australasian Hotel Industry Conference and Exhibition (AHICE), as the sponsor of the conference's 2018 keynote speaker, Professor Toby Walsh.

Press Release

RMS listed in Best Hospitality PMS Software of 2021

We’re delighted to be recognised by Digital.com as an industry leader in PMS technology software.

Events

Serviced Apartment Awards 2019

Thursday 14th March 2019; Park Plaza Riverbank, London The Serviced Apartment Awards are the only awards created for and by the serviced apartment, aparthotel, extended stay and short term rental industry. The awards recognise excellence at individual, team and corporate level. The event will host 400+ serviced apartment operators, bookers, serviced providers, including RMS Cloud, and individuals for an evening of celebrating the 18 category award winners, over a 3-course dinner with drinks and evening entertainment.

Partners & Integrations

Announcing our exclusive partnership with Order Up

We're excited to launch our partnership with online ordering platform, Order Up.

EMEA

The Seven Hotel opts for RMS' full Property Management Solution

London Southend's newest, exclusive hotel, The Seven Hotel is now open for business and has opted for RMS Property Management Software solutions to support their brand as a prominent force within the luxury hotel sector.

Awards & Recognition

Another Industry First for RMS – Accreditation with the Caravan Industry Association of Australia

Industry pioneer, RMS -The Hospitality Cloud, has become the first technology company to receive accreditation from the Caravan Industry Association of Australia, the peak national body for the country’s rapidly-evolving caravanning and camping sector. 

Awards & Recognition

RMS placed in Capterra's Top 20 PMS software report 2020

We’re delighted to be recognised by Capterra as an industry leader in PMS technology software.

RMS Success Story

Scenic Hotel Group Upgrades Technology, Signs With RMS

New Zealand’s leading accommodation company Scenic Hotel Group is upgrading booking, distribution and point of sale technology across its 18 properties, signing with RMS - The Hospitality Cloud  after an exhaustive evaluation process that started with 20 different companies.

Events

ASAP Birmingham Networking February 2020

RMS's very own Maria Macree will be attending ASAP's first networking event of 2020 kindly hosted by ASAP Member Charles Hope Apartments.

Revenue Management

IDeaS G3 RMS

RMS announced its partnership with IDeaS Revenue Solutions, offering its 6000 customers access to world-leading revenue management technology. 

In the media

Personalising customer service key to winning new clients

We featured in the April 2021 edition of HM, a bi-monthly hospitality magazine for managers and staff within the APAC hotel sector.

Guest Experience

RMS partners with hospitality software solutions provider, Cendyn

We're excited to announce our partnership with Cendyn, the leading innovative cloud software and services provider for the hospitality industry. This integration will give property managers deeper insights into their guest journey by extracting data that will enable them to deliver exceptional customer experiences.

Product Feature

RMS Reveals 'The Hospitality Cloud'

When it comes to core technologies, your total property solution can be delivered via a single, web-based solutions provider, including PMS, POS, Channel Management, Booking Engine, Guest Marketing, Business Intelligence, Tour Desk and more ...

Events

The Atithi Devo Bhava Confex Series - 2019

The Atithi Devo Bhava Confex Series place at Hyatt Regency, Pune India on 4th Dec 2019. 

Events

Serviced Apartment Summit Asia

21st - 22nd February 2019 Serviced Apartment Summit Asia, Bangkok The inaugural Serviced Apartment Summit Asia 2019 takes place on 21 - 22 February 2019 at Amari Watergate, Bangkok, Thailand

RMS Success Story

Record Direct Online Bookings for Australian Holiday Parks

Direct online bookings through Australian holiday park websites have surged in the past 18 months, according to new research from RMS Cloud.

Travel Trends

The future of hospitality tech: moving to a fully digitised customer journey

While tech-powered customer experiences have been around for a while (such as online check-in for flights), the initial purpose was to save people time by utilising the tech at their fingertips. However, since the arrival of COVID, the role of technology to deliver a contactless guest experience has become essential, rather than just a convenience.

Events

Join us at the NoVacancy Expo & Conference 2021 in June

We're excited to announce our return to Australia’s #1 attended trade show for the hotel and accommodation industry, NoVacancy Expo & Conference.

Events

Visit us at the HAPNZ Parks Conference in August

We're excited to announce our return to the Holiday Parks Conference & Trade Exhibition 2021, hosted by Holiday Parks Association New Zealand (HAPNZ). 

EMEA

Cheval Gloucester Park in London Now Live With RMS Cloud

Events

CPAQ 2020 Conference

Join us on the Gold Coast in 2020!

EMEA

RMS enters into a corporate sponsorship with HIT Scotland

We're thrilled to announce our partnership with Hospitality Industry Trust (HIT) Scotland to support the development of those working or studying for a career in the Scottish hospitality industry. Led and supported by the same industry it serves, HIT Scotland offers opportunities to broaden skills and grow personally through its inspirational scholarship programme. “A key pillar at RMS Cloud globally is to support the hospitality industry through innovation, education and technology,” says Zen Valli, Managing Director at RMS Cloud UK & Europe. “HIT Scotland’s scholarship programme enables us to help give back in a region where we have a great client base, and support the development of the future individuals working in this fantastic industry.” HIT Scotland scholarships are learning experiences designed to provide new skills or knowledge, help students understand best practices or refresh their way of thinking. By supporting HIT Scotland, RMS Cloud is able to help develop and grow the future of the industry in its most vital of assets: people.

APAC

We’re proud supporters of the Caravan Industry Association of Australia’s accreditation newsletter

As partners of the National Industry, we’re committed to helping the park industry grow. We’ve been an accredited supplier for more than two years and continue to enhance our property management software in line with the evolving needs of park managers and their guests. We're delighted to be involved with the Caravan Industry Association of Australia’s accreditation newsletter to further show our support.

Hotels & Resorts

Ascott makes the move to the cloud with RMS Enterprise

The Ascott Limited (Ascott), one of the world’s leading lodging owner-operators, has completed its migration to a cloud enterprise property management system (PMS) provided by RMS Cloud (RMS). As part of Ascott’s digitalisation efforts, it has moved from separate self-hosted property management systems to a cloud enterprise solution that will enable it to increase operational efficiency and enhance guest experience across its properties globally.

Partners & Integrations

Maximize Revenue from Every Reservation with UpsellGuru

As travel resumes, it’s more important than ever to maximize revenue from every single reservation. One of the easiest ways to achieve this is through the upselling of rooms and ancillary services.

Events

Ted's Technology Summit

New Technologies and their impact on hotels: Today, digital technology is a strategic priority for every business.

RMS Success Story

Summerstar Tourist Parks Australia

One of Australia’s most progressive multi-park groups, Summerstar, is making every post a winner with the RMS 9+ Enterprise System. Summerstar boasts a far-flung network of ten parks throughout Western Australia, from Esperance in the south to the remote outback mining town of Tom Price in the north. Managing such a large network presents significant logistical challenges but General Manager James Corbitt, who is based in Perth, says RMS Cloud technology is up to the task.

Events

ASAP Regional Networking Event

13 February 2019; Birmingham, UK

Events

The 2017 Vic Parks Annual Conference: Managing the Future

The RMS Parks Team are hard at work preparing for the Vic Parks Conference.

Events

Golden Chain Conference

The Golden Chain Conference takes place at Rydges Capital Hill -CNR Canberra Avenue & National Circuit Forrest ACT 2603 on 20th -23rd October 2019. 

Asia

Jasmine Leong joins RMS as VP of Sales & Marketing for Asia

We’re thrilled to welcome Jasmine Leong to the RMS family who joins us as the Vice President of Sales and Marketing for Asia.

Partners & Integrations

RMS integrates with OpenKey to further enhance contactless check-ins

We’ve teamed up with OpenKey, the leading provider of digital key solutions, to allow our clients to implement a fully contactless check-in strategy. In conjunction with the guest portal, clients will now have the ability to add automated mobile keys to their digital check-in process when they connect to OpenKey through RMS' module market. "We’re dedicated to streamlining the check-in process to provide a more pleasant and efficient experience for hotel guests,” says Peter Ferris, Chief Sales and Marketing Officer at RMS. “We're excited to partner with OpenKey toward that end." With the OpenKey and RMS integration, properties simply need to locate the guest’s mobile number under their reservation and they can then send an encrypted digital key to their smartphone. "At OpenKey, our goal is to help hotels deliver a seamless guest experience while unburdening hotel staff via state-of-the-art technology," says Jacob Liggett, Vice President of Sales and Marketing at OpenKey. "We are thrilled to integrate with a leading reservation and property management technology company like RMS to bring elevated convenience to guests and hotel staff alike." As well as providing a contactless guest experience, this process also creates a faster, more efficient check-in, eliminating wait times and creating a smooth guest transition as they can instantly head to their room on arrival. On top of that, RMS and OpenKey work in tandem within the PMS system, meaning there is no need to switch between platforms, making it a smarter workflow for staff. To find out more about OpenKey, you can check out their website which includes a video of how the digital key works.

Partners & Integrations

New partnership between D-EDGE and RMS Cloud

D-EDGE Hospitality Solutions, a SaaS company offering leading-edge cloud-based e-commerce solutions has teamed up with RMS Cloud, a globally renowned software company to provide two-way seamless connectivity enhancing the hotel’s technology infrastructure and efficiency.

Revenue Management

Transform your revenue: RMS + Pace

Joining us in our Partner Showcase series is Pace Revenue, the all-in-one revenue platform of choice for the most innovative brands in the travel industry. We chatted to the team to find out what sets Pace apart, the services they offer and how those services can boost your revenue-generating potential with automated tools that work in real-time.

Asia

Exclusive Partnership with The Ascott

Melbourne, Australia, 10th April, 2019 – RMS Cloud today announced it has won a highly competitive tender to become the sole Property Management System (PMS) for The Ascott Limited (Ascott), one of the leading international lodging owner-operators. 

Press Release

RMS Cloud establishes a data centre in China following global expansion

Property management system (PMS) software provider, RMS Cloud, has recently opened a China hosting centre to support its worldwide expansion. This will enable the technology company to host data in an exclusive Chinese data centre to comply with the country’s data residency laws, further broadening its product offering across Asia. 

Top tips for the new wave of holiday park management

Holiday parks are experiencing a long-predicted post-pandemic boom, as many embrace local travel to spend more time outdoors with friends and family. As a park owner or manager, your goal is to increase bookings while building a solid reputation for your business — and the right software can help you do just that. 

Innovation drives new partnership between Reflections Holiday Parks and RMS Cloud

With contactless technology becoming a real game changer in the tourism industry, Reflections Holiday Parks has joined forces with globally renowned software company RMS Cloud to take its operations and guest experience soaring to the next level.

Advanced back of house operations deliver a new level of efficiency - Flexkeeping joins RMS Cloud

Industry experience makes all the difference for this UK based, forward-thinking business

RMS Cloud delivers greater yield with easy revenue management to this iconic Australian holiday park.

BIG4 Aireys Inlet, positioned on the spectacular Great Ocean Road coastline in Victoria, has been using RMS since 1995 and during the time has seen many changes to the way rates are handled in the application. Due to its relatively small size, maximising occupancy and yield are vital to for sustainability. Manager Melissa McDonald takes up the story. 

RMS Cloud partners with big data to deliver powerful business intelligence for hoteliers

Hospitality operators know that their PMS is the heart of their hospitality technology ecosystem - critical for not only day to day operations, but also for driving strategic decisions that will allow their business to drive forward to greater levels of success. The global covid crisis has had significant impacts on hospitality businesses around the world, but interestingly it also presented new opportunities. Functionality that was considered optional pre-covid, has become absolute requirements for safe operation in the hotel industry in our new reality. 

Boost Revenue with RMS Dynamic Rate Management

How a MLR property on Queensland’s coast utilises the dynamic rate management of the RMS platform in response to market changes.

5 features to power up your revenue management

Revenue management has evolved since the emergence of COVID, prompting many property operators to review their outdated, pre-pandemic processes. Maximising revenue at every opportunity has taken on a whole new dimension, with managers making the most of current travel trends, international border closures and staycation booms to introduce a revenue uplift plan. If you haven't yet got a plan in place, you can start by leveraging what is already at your fingertips and available through your PMS:

Travel Trends

2022 Self-Service Trends in the Hospitality Industry

As an outdoor property owner or manager, you know the importance of keeping up with the latest trends within the hospitality world. But what exactly are these trends? 

Marina

Spread the Word Through Integrated Marketing at your Marina

When it comes to building and sustaining your marina’s customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing.

Campground & Holiday Park

4 Habits of Highly Effective Outdoor Properties

Operational excellence is a mindset that all outdoor properties strive for — but it can be easier said than done. You may even find yourself wondering what will make your campground or RV park become increasingly successful. 

Communication and Marketing Tools To Aid Recovery

As travel returns and hospitality businesses ramp up for the summer season, RV park and campground owners and operators need a software solution that supports their recovery by enabling effective marketing communications with guests. Look for a park management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.

How can I advance my property’s sustainability efforts right now?

“Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use the technology we already have to make our operations more sustainable?” Sustainability has become a key goal for numerous hospitality brands and independent properties as companies become more invested in corporate social responsibility. Implementing an effective sustainability strategy gives hotels a competitive advantage in attracting guests as well as attracting and retaining top talent, as travelers and employees look for green, ethical, moral, and inclusive businesses that align with their personal values and goals. While physical methods for increasing sustainability might be more obvious—from installing low-flow showerheads and motion sensor LED lights to furnishing rooms with eco-friendly materials—there are many ways for hotels to take advantage of technology to support sustainability goals. Here are some low-cost, quick-to-implement solutions using a property management system (PMS) that can help hotels accelerate incremental change towards sustainability. 1. Go paperless Eliminate the need for paper in day-to-day operations by implementing digital registration, billing, and communications with guests. 2. Green housekeeping Offer a green rate to guests that is tied to housekeeping. If guests choose this option for their stay, housekeeping is notified to conserve resources such as not changing sheets and towels every day, not putting out small plastic toiletries and not stocking plastic water bottles in the room. 3. Give back Set up an optional carbon-neutral fee that guests can choose to add to their reservation, and donate all money collected to environmental causes. 4. Reduce plastic use Many property management systems integrate with keyless entry software that lets guests use a mobile device to access their room and other hotel facilities in place of plastic key cards. 5. Choose sustainable partners Ensure supply chain and tech stack partners are committed to sustainability. Check to see if your cloud-based PMS is hosted in an energy-efficient environment and if your PMS can interface with an energy management system (EMS). Answered by Matthew Galbraith, director of operations, RMS North America

Marina

Custom Marina Experiences for the New Boating Generation

Creating Experiences. Thanks to a new generation of boating enthusiasts, those two words should be imprinted in your mind as the strategy of 2018. At the core, marinas are essentially the same as they were 30 years ago—and by and large, they still accomplish the basics. But with the surge of millennials quickly becoming a major force in the marketplace—as boat owners, boat-share members and watersport lovers—it may be time to consider upgrades that meet their lifestyle and lead to the experiences they crave. Remember, this is the demographic borne greatly from the baby boomer generation, and a lot of them caught the boating bug from their parents. So, the water love is the same—but the difference lies in attitudes. While the majority of boomers looked at boats as trophies (aka: overflowing with bells & whistles), millennials tend to value minimalism—they want a functional, well-performing boat that will get them out on the water, and deliver an amazing experience (i.e. wake boarding, surfing, water skiing).

Property Management System

How the Right Campground Software Improves Guest Communications

Any campground owner will tell you that after so many properties and expansions, it becomes nearly impossible to manage all channels of guest communication. From conversing on different booking websites to phone calls and emails, things just get lost in the shuffle.

Industry Thought Leaders Gather to Tackle Hospitality Software Innovations, Current Travel Trends, and the Future of Travel at the First Virtual Innovative Hospitality Summit 

[San Diego, CA, March 18, 2021]— The first annual Innovative Hospitality Summit (IHS) featured industry thought leaders who tackled the current challenges of the campground and hospitality industries, changing traveler trends, and effective operational strategies. Powered by RMS North America, a leading provider of cloud-based hospitality software, this year’s conference took place virtually on March 16-17, 2021. 

Sustainability

How to Bring Your Marina Into The Sustainable Age

Environmentalism is on the rise across the globe, and it’s inspiring to see. Both individuals and businesses are finding their way toward greener and more ethical practices, and that definitely includes marinas. Since marinas are right up at the water’s edge, the potential for pollutants entering the water is always high—fuel splatter, boat cleaning products, sewage, trash, and other boating byproducts are often carried into the basin waters by rain or even when maintenance hoses down the docks. It’s a very real problem, but more and more responsible marina owners are taking steps to prevent these contaminants from reaching the water, and in turn, making their facility friendlier to the environment. Adding other energy- and water-efficient features and incorporating savvier environmental facets to your marina will cement your commitment even further. Remember, the new generation of boaters (especially millennials and GenZ) tend to be more environmentally conscious than ever—and showing your green side may be just what you need to capture their attention.

Campground & Holiday Park

Using Your PMS to Maximize Revenue

Now is the time for campground owners to ensure their park management system (PMS) has the features and functionality they need to achieve their business goals as travel recovers. With properties closed or operating at a minimum for the past few months, revenue streams for most parks and campgrounds are slower than usual. As travel begins to pick up and properties start getting more traffic, it is important to focus on using your PMS to its full potential in order to maximize revenue.

4 Ways to Make Your Business the Face of Giving this Season

November has arrived and holiday season planning is well under way at hospitality businesses all over the world. Teams are busying themselves, readying for the annual bookings surge; scrambling to get decorations in order to dazzle upcoming guests; and creating amazing holiday menus to match the glee of the season. But that’s not the only prepping underway. A lot of accommodation businesses across the globe are also preparing to put their Good Deed hats on for the holidays. We’re not talking about the behind-the-scenes philanthropy partnerships that many hospitality chains champion throughout the year (which is worthy of admiration!). Instead, we’re referring to holiday-centric charity efforts that engage your team, your guests, and even area residents. It’s the perfect way to jolly up your place, help the community and boost your public image.

Spread the Word Through Integrated Marketing: Hotel

When it comes to building and sustaining your customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing. Integrated Marketing is basically a cohesive campaign across all channels, where your brand is recognizable, your messaging is consistent, and each marketing piece seamlessly works together.

Campground & Holiday Park

What Makes RMS Solutions Ideal for Outdoor Properties?

Whether you’re the manager of a single campground or the owner of several RV parks and marinas, the right reservation management system will lead your business to success. Our property management solution, RMS PMS, can help streamline your operations, improve the guest experience, and maximize revenue. Here are the reasons why RMS is ideal for outdoor properties:

Guest Experience

5 Ways to Provide Accessible Camping at Your Property

As a campground owner or operator, you know your business’s success is dependent on making sure each camper has a great time at your property. However, for every visitor to enjoy their stay, accessible accommodations are a must.

Campground & Holiday Park

2022 Website Design Tips for Campgrounds

Today, many of us rely on the internet for perfecting our travel plans. We Google search “things to do” and let others tell us their favorite attractions. We look up destination photos and the best times of the year to visit. We use traveler reviews to determine the best lodging. 

Marketing

Using 2022 Social Media Trends at Your Property

Social media trends frequently change, sometimes even day by day, so it’s important for you, as a property manager, to be aware of them. 

Property Management System

5 Benefits of RMS Customer Support

As a property owner or manager, facing obstacles that interfere with your daily operations is a huge concern, as those can impact your property’s reputation and your guests’ experiences. 

The Importance of Reservation Management System Integrations With OTAs (Online Travel Agencies)

As the manager of an outdoor property, you know that your business’s revenue and success are both highly dependent on bookings. That’s why it’s important to make them a top priority and ensure you’re taking all of the necessary steps to maximize your reservations. 

How the RMS Channel Manager Sets Your Property Up for Success

Managing multiple booking channels doesn’t have to be a complex, time-consuming process. The RMS Channel Manager is a useful feature that allows real-time distribution of all of your outdoor property’s linked booking channels and online travel agencies (OTAs). This feature avoids the need for third-party distribution software, saving you time and money. Read on to discover how the RMS Channel Manager can lead your outdoor property to success.

Property Management System

Overcoming the Lack of Data Visibility to Improve Your Operations

As a property manager, you’re always looking for improvements to provide your guests with excellent service and experience. But before you can enhance your campground or RV park’s operations, you need insight into your property’s weaknesses. This can be especially challenging if you manage a multi-property operation, since your inefficiencies may vary from location to location.

Hotel Management System

How to Integrate Front Desk Automation to Maximize Guest Satisfaction

When was the last time your front desk staff was just standing around doing nothing? For many hoteliers, that’s rarely the case. 

RMS is 2019 ARVC Supplier of the Year Nominee

RMS is thrilled to be a nominee for the 2019 ARVC Awards of Excellence for the Supplier of the Year Award. To learn more about the Awards of Excellence and all nominees read the full press release by ARVC below. Thank you to all the following parks, suppliers and state associations who took the time to participate in the ARVC Awards of Excellence. Winners of the 2019 Awards of Excellence will be announced at the 2019 Outdoor Hospitality Conference & Expo during the Awards of Excellence dinner on Thursday, November 7. Register to attend OHCE here.

Guest Experience

How To Prepare Your Outdoor Property for Long Term Campers

According to the Harvard Business Review, obtaining a new customer can cost anywhere from five to twenty-five times more than retaining a customer who has previously done business with you. While earning new campers should be a business goal, long term campers can fill in the gaps between new camper reservations, which can help save you money on continuous marketing efforts, especially during the slow season. 

RMS Unveils New and Improved Internet Booking Engine

SAN DIEGO (November 19, 2020) - RMS North America, a provider of fully integrated, cloud-based reservation and property management systems to 6,000 properties in the hospitality industry, unveiled its updated internet booking engine (IBE) to address the needs of modern travelers and help property owners increase their direct bookings. RMS’ IBE enables properties to accept direct online bookings from any device in real time and integrates with all other RMS distribution and property management features. Based on guest and customer feedback, the new booking engine combines enhanced functionality with design improvements to deliver a better user experience and increase conversion. “Our new booking engine is native to the RMS system and is a key piece of functionality for clients to drive direct bookings,” said Matthew Galbraith, Director of Operations for RMS North America. “This update gives operators the ability to sell at the category or room level, and offer curated upsells with images throughout the reservation experience to increase revenue per booking.” In the new RMS booking engine, guests will see a clean layout with a snapshot display screen showing relevant content, a shopping cart style booking process, the ability to view cancellation policies, and a handy map link for travel directions - all guest-centric improvements to create a better booking experience. For property managers, an additional perk is the ability to make it a seamless extension of their current website. They can add logos and customize colors to match their brand, and enterprise users can tailor the booking engine to each individual property in their portfolio. “As an important revenue driver for properties, RMS will continue to enhance the booking engine based on customer feedback,” Galbraith continued. “Our goal is always to help our customers operate efficiently and profitably, while enhancing the guest experience.”

Property Management System

How to Attract New First-Time Boaters with Your Marina Reservation Management System

Your marina(s) all rely on your reservation management system to keep things running smoothly. While the software helps to keep current boaters’ reservations in order, did you know the right management tool can also help you attract new boaters as well?

RMS Rates Webinar Recap

Thank you for attending the RMS Rates Webinar. Below are the questions and answers from the webinar. Q. Will a recording of this webinar be sent out?

Property Management System

Our Favorite Features for RV Park Management Software Solutions

RV parks are becoming an increasingly popular destination, as many travelers are deciding to spend more time outdoors with friends and family. According to the Outdoor Foundation, 7.1 million more Americans participated in outdoor recreation in 2020 than in 2019. 

Hotel Management System

4 Things to Consider When Moving Your Offline Processes to a Reservation Management System

Migrating to an online reservation system can seem like a daunting task. There’s a lot to assess and plan for ahead of time, but you don’t have to do it alone. 

5 Pointers To Help Bolster Your Marina's Online Reputation

Online reviews can make or break you. Think about that for a moment, because it’s important that you grasp the significance of that fact. Your marina can have an amazing website, a great article in a boating publication, and advertisements running every week—but if your online customer feedback is negative, your business is going to take a hit. That’s the reality. And this is what you need to do about it—pay attention, respond to every review (both positive and negative), address any problems head-on, and ultimately, take control of your online reputation. Here are some crucial pointers that can help. 1. Register Your Marina on Review Sites or Claim Existing Page You can’t receive glowing reviews when guests can’t easily find your business on common review sites. So, here is your first step: Gain Visibility. Concentrate on influential social sites like Google, Yelp, Trip Advisor, andMarinas.com. If your marina isn’t listed yet, add it. We’ve even made it easy for you—just click each link above, and it will take you to that site’s business page. If you ARE listed but you haven’t claimed the listing yet, do it asap. Once you “own” the page, you can respond to reviews, add photos, provide details and control what your potential guests will see.

Marina

Prepping Your Marinas for Hurricane Season

May and June are quickly approaching, which means that the Pacific and Atlantic hurricane seasons are about to begin. For marinas, hurricanes can be particularly harrowing, as they could put your boaters in harm’s way. Below, we’ll discuss everything you need to know about hurricane preparedness for marinas and what these precautions mean from a business perspective.

4 Ways to Heat Up Your Winter Business

Now that the summer season is over and autumn is underway, it’s time to get started on winter planning. Depending on your location, winter can be one of your busiest periods, with holidays and school breaks leading the bookings charge. So, what exactly do you need to do to prepare? Here are four key things to focus on to keep the reservations coming.

Data Security

Crisis Management: Is Your Campground Prepared?

When guests stay at your campground, there are a lot of things they probably expect — a nice campsite, fire rings, a shower area, dog friendliness, and maybe even Wi-Fi! Those are (becoming) the basics in today’s world and properties who want repeat visits do their best to deliver.

Marketing

Communication and Marketing Tools To Aid Recovery

As travel returns and hospitality businesses ramp up for the summer season, RV park and campground owners and operators need a software solution that supports their recovery by enabling effective marketing communications with guests. Look for a park management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.

Revenue Management

How Active Revenue Management Can Improve Your RV Park

Revenue management is a common term in hospitality because a business can’t succeed long-term without organized growth. It’s important for outdoor properties to have a successful financial strategy so they can scale their business and meet goals with certainty. 

6 Steps to Recovery for Park and Campground Operators

Adapting to a new normal will be a challenge. The pandemic has provided an unexpected, if also unwelcome, opportunity for RV park and campground owners to reevaluate the systems and resources they currently have in order to make changes that will set them up for success long-term. Here are six steps campground owners and operators can take using their reservation system to make the path to recovery easier.

3 Helpful Reports Your PMS Should Offer to Save You Money

The more you know about your business, the easier it is to make informed decisions. If you've been working with pen and paper for years, you know how time-consuming it can be to calculate earnings, make projections, or do tax preparation.  Thankfully, one of the best qualities of a revenue management system is the reporting module. Within this high-powered system, you should have access to reports that can be created automatically, at customized intervals, or on demand. When integrated directly into your accounting software, reports can provide you detailed perspective on what's working for you (or not). The less time you have to spend with a calculator, the more time and money you have to spend on running your business. Some of the most helpful reports your PMS should provide are Daily Reports, Weekly or Monthly Financial Reports and Custom Reports. Find out how to these reports can help save you money: Daily Reports Your system will automatically generate reports such as each day’s scheduled arrivals and departures, any balances on accounts, or alerts and reminders from your calendar such as bills due, equipment maintenance, or personal appointments.  Weekly or Monthly Financial Reports These reports have a slightly “taller” view of the business such as ongoing taxes owed, revenue received, or occupancy reports and trends. Your PMS should allow you to set the frequency that these reports are generated to help keep you and your professional team on track.  Custom Reports Every business is different, so each will have unique needs for reports. Your reservation software solution (and their supportive customer service) should allow you to set up a report that you want just once, and then automatically generate that report based on the frequency you need it. It can even be sent to you or your team members automatically.

Marina

3 Ways To Enhance the Guest Experience at Your Marina

As a marina owner or manager, you know that your boater's specific needs and expectations may differ from other outdoor property visitors. So how do you improve the guest experience for your marina visitors? 

Property Management System

4 Processes To Automate at Your Outdoor Property Today

You know that your outdoor property has processes that could be improved and that the right reservation management system can help you do it — but where do you begin? 

Property Management System

What Is the “Billboard Effect” and How Can Your Property Capitalize on it?

Are you wondering how to increase direct bookings and your property’s bottom line? If so, the billboard effect may be able to help you.

Hotel Management System

Maximizing Data Reporting With Your Reservation Management System

If you’re utilizing a reservation management system without utilizing reporting, you’re throwing away valuable information and potentially negatively affecting your operations. 

RMS North America Appoints Fred Dominioni as Chief Revenue Officer

SAN DIEGO, (December 9, 2020) - RMS North America, a provider of fully integrated, cloud-based property management systems to 6,000 properties in the hospitality industry, announced today the appointment of Fred Dominioni to Chief Revenue Officer for the Americas. Dominioni brings 15 years of global sales executive experience to RMS. In his new role, he will be responsible for driving new business in all verticals, building relationships with enterprise accounts, and managing the North American marketing, sales, and customer success teams. Previously, he held leadership roles at multiple venture-backed technology startups, including VMware, Brightcove, and Playable. “It’s an exciting time to join RMS and contribute to the rapid growth of the organization, especially during these unprecedented times for the hospitality industry,” said Dominioni. “At RMS, we are all about solving business owners’ problems. What are their pain points, what would success look like to them? Then we figure out how our software and best practices can help.” “Fred brings a strong track record in hyper-growth management, SaaS, and customer-centric technologies to RMS. With his passion and drive, we will continue to expand our role as a trusted partner to businesses in the hospitality industry,” commented Reza Paydar, CEO, RMS North America.

The 4 Tools You Need to Manage a Property with Multiple Owners

From vacation rentals to short-term stay residences, many hospitality businesses/property management companies deal with properties that have multiple owners. This setup provides multiple sources of revenue for management companies including management fees and cleaning fees, but can be complicated when it comes to owner accounting, reporting and communication with owners. This is where a property management system with built-in owner management capabilities can simplify day-to-day operations and allow for the management companies to sell rooms or rental units on multiple channels. When evaluating systems, look for the following three tools to make managing a property with multiple owners of units, rooms or sites easier: Seamless Individual Billing Property managers need to be able to associate owners to specific rooms within their property management system, and have the ability to pay out an automatically calculated amount of reservation revenue from those rooms to their owners. For example, if someone owns Units B & C at a property, the manager can associate the owner’s name to those specific units in the system. When a guest comes to stay in Unit C, the owner management module will automatically determine the correct payout amount allowing the manager to easily pay the room revenue earned directly to the owner. With the right billing tool, managers can also save both time and resources by automating expenses billed to the owners, no matter the fee type. Look for a system that allows for a variety of billable fee types such as percentage-based commissions, housekeeping fees, monthly fees, credit card processing fees and more. Intuitive Owners Portal An owners portal is a powerful tool that allows owners to log in to a special view of the areas or rooms that they own within a property, and manage their own units. By giving owners access to an owners portal, they can create or modify their own reservations, export their own statements and more. The owners portal should also give property managers complete control over what owners have access to within the portal, and allow them to enable or disable owner access independently. Extensive Reporting Capabilities A variety of reports can help property managers better manage and communicate with owners. Owners should have access to detailed reporting that provides real-time visibility into their particular unit’s performance, such as the Owner Ledger Report, Statement Invoice and Owner Income Summary. Property managers also need visibility into the property’s performance as a whole, so the ability to view all owner statements in a single system can enable data-driven decision-making based on reservation and revenue trends. Built-In Inventory Rotation As a management company with multiple owners, it is important to offer an even distribution of bookings to each individual owner. To ensure fairness for everyone, a fully equipped system should offer inventory rotation that shows how often a room or site is booked and automatically assign guests to the least booked room. By implementing inventory rotation, you are guaranteeing that bookings are evenly distributed among owners.

Property Management System

How to Get Started Making TikToks and Reels for Your Property

There’s no doubt that almost any brand can benefit from maintaining an online presence; campgrounds and RV parks are no exception. But with so many different social media platforms, it can be challenging to engage with them all. 

Property Management System

Reviews: Why They Matter and How They Can Help Your Campground

Ah, online reviews. We’ve all used them at some point to make a decision about a brand. Whether it’s looking up a restaurant on Yelp to see its star rating or reading about a local entertainment venue on Google Reviews, customer feedback helps us choose trusted businesses based on others’ honest experiences.

5 Reasons to Reevaluate Your PMS Now

During this unprecedented period of uncertainty for the hotel industry, now is the time to look at all your technology systems to ensure they are working together in a way best suited for your property in this new reality.

Hotel Management System

Guest Services Tips to Ensure Clear Communication

Any hotelier knows that guest experience is a top priority— and one way to make or break that experience is through your brand and teams’ communication.

Webinar

5 Ways to Improve Your Hospitality Website, Inspired By Traveler Trends

In today’s digital world, your website is one of the first places prospective guests go to learn about your hotel. 

Marketing

Communication and Marketing Tools For Your Hospitality Business

As hospitality businesses work to recover from a global pandemic that drastically affected travel behaviors, hotel and campground owners need a software solution that supports their post-pandemic recovery by enabling effective integrated marketing communications with guests. Look for a property management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.

Sustainability

Migrating Your Property Management System? Here Are 4 Change Management Tips!

It’s time to switch your property management system (PMS). But now that you made the decision to change your PMS, the reality of actually migrating your system is setting in… and the pressure is on.

Hotel Management System

Prepping Your Reservation Management System for Your Busy Season

Busy season is an exciting time for your property every year — you have the opportunity to welcome new and returning guests with an incredible experience. But how do you make sure you’re prepared? 

Sustainability

Five Ways to Use Your PMS to Accelerate Sustainability

How can I advance my property’s sustainability efforts right now? “Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use the technology we already have to make our operations more sustainable?”

Webinar

The Best Social Media Networks for Marketing Your Campground

Adding social media to your campground’s marketing strategy can seem like a no-brainer, but actually executing that plan might be more difficult. It can be hard if you don’t know where to start or which platforms you should use. 

Travel Trends

3 Camping Trends To Attract Millennials at Your Campground

Travel trends are changing, and so are camper preferences when it comes to making campground reservations. Based on statistics from the RV Industry Association, nearly 40% of RV owners are from the millennial or Gen Z generations. With nearly half of your campers likely to be from this tech-savvy era, adapting to generational trends is key to prioritizing the camper experience.

RMS Launches Web Builder as Hotel Industry Rebounds and Outdoor Hospitality Seeks to Leverage Record Growth

[San Diego, CA, April 6, 2021] – RMS North America, a leading provider of property management systems to the hospitality industry, announced the launch of RMS Web today. Designed to serve what has been a tale of two travel markets – the hotel industry’s efforts to rebuild with the anticipation of increased vacation travel and the campground’s spike as a local, outdoor, remote destination – RMS Web is a website development service that is available to all hospitality businesses looking to grow their brand and online presence. 

Marina

3 Ways to Ready Your Marina for Winter

Now that the summer season is over and autumn is underway, it’s time to get started on winter planning. In colder climates, this is when many boaters leave their vessels in your care for storage—and you need to ensure they’re secure and ready for next season. So, what exactly do you need to do? Here are three key things for boaters and staff to focus on. FOR BOATERS Experienced boat owners should know boat storage protocol, but a gentle reminder never hurts and can prevent mishaps later on. A great way to spread the word is to post a pre-storage to-do list in your common area or email it to customers.

Press Release

RMS Latest Features

At RMS, we’re always moving forward — innovating and improving to give our customers a powerful edge in the industry. With all of that in mind, we’re excited to share our newest features. The addition of these seriously outstanding new elements will be indispensable to a lot of our clients and we can’t wait for you to check them out. Take a look! New Guest Portal The Guest Portal recently debuted at RMS and promises to be an asset for both guests and your staff. This feature changes the game and delivers a better experience for everyone. Plus, you can customize it to reflect your brand so it fits seamlessly with your business model.

Advanced Accounting Webinar Part 1 Recap

Thank you for attending Advanced Accounting Webinar Part 1. Below are the questions and answers from the webinar. Q. Will a recording be available after the webinar? A. Unfortunately, this is a complimentary webinar which will not be available for distribution. If you have access to RMS University, the Advanced Accounting Course is available for staff training and contains the same information that was covered in the webinar. Another resource option is the Night Audit Report help file within the RMS Knowledge Base. https://helpcentre.rmscloud.com/night-audit-reports/night-audit-report?from_search=36040014

Travel Trends

What Is Revenge Travel and How Can Outdoor Properties Prepare For It?

In the wake of the global pandemic, many travelers were forced to cancel or reschedule their plans. Now, they are coming back in surges. This fierce return to travel has been coined revenge travel. 

Property Management System

Ways for Campgrounds to Stay Engaged with Guests During the Off Season

Our industry comes with inevitable changes through high and low seasons, but it’s important to keep guests connected all year long through your hospitality marketing strategies. 

Webinar

4 Ideas for Campground Marketing All Summer Long

As a property owner or manager, it can be hard to juggle marketing efforts on top of your day-to-day operations, especially during your busy season. 

Campground & Holiday Park

Bring Your A-Game: How to Make Your Campground a Standout

With the rush of new year activities over, there’s no better time to plan for the months ahead to make this year your property’s best yet. The strategy? Making the most of your reservation management system to maximize revenue, capture more bookings, and increase camper satisfaction. Here are three key ways to achieve your goals. BRING IN THE MONEY The best reservation management systems are packed with features that can not only help you streamline tasks like bookings and payments, but actually help you make money. The Dynamic Pricing feature built into RMS is a great example. Many parks find it complicated and time consuming to change rates throughout the year, leaving them stuck with a flat rate model. Flat rate pricing may be easy, but will cause you to miss out on revenue growth opportunities.

Property Management System

5 Ways to Upgrade Your RV Park to Attract More Visitors

As RV Travel and camping becomes more popular, competition for visitors can come down to which park has more attractive amenities. Travel trends show that parks that invest in upgrades show an increase in revenue as well as higher ratings and online reputation scores. It's important to know your customer base, collect and respond to their feedback, and keep up with the competition.  Here are some upgraded amenities that some campgrounds and RV parks are offering to attract more visitors:

Property Management System

4 Steps to Streamline Your Rates With Property Management System (PMS) Software

The hospitality industry immediately comes with a lot to manage: guests, calendars, property upkeep, customer service, special events, and so much more. Time is an important factor for making sure everything runs smoothly; the more time you can save, the better your property and guest experience can be.

Property Management System

4 Security Benefits of a Cloud Based Reservation Management System

Putting guests first should be the foundation of your business strategy — however, protecting your data is equally important. It can impact your business reputation, bookings, and revenue if you fall victim to malware or other cybersecurity concerns. 

RMS Software Update

RMS is continuously updating and enhancing our system to meet client needs. This software release includes updates to a number of features within the system. Go to Help > Release Notes in RMS 9+ for additional information on the enhancements included in this release.

Travel Trends

The New Campground Generation Is Coming

Millennials and Gen Z teens are taking their free-spirited (but always connected) route back to nature, and that can be a major boon for outdoor hospitality businesses. You just need to make sure your campground/park is up to par and ready to rock when they roll into town.

Campground & Holiday Park

5 Tips To Prioritizing Camping Safety at Your Campground

You want every camper to have a great experience at your campground, which is why it’s crucial to consider the safety of your guests — and staff — above all else. In fact, Public Risk Management (PRMP) — an initiative by the National Park Service (NPS) — states that “...safety is a shared responsibility between park staff, park partners, and park visitors.”  

March Tips and Tricks

Interested in learning more about how RMS can help your property? Check out these features being highlighted. RMS Help Centre The new and improved Help Centre is designed to work like a search engine. Enter in a keyword or phrase and the algorithm behind the scenes will filter results, enabling you to find exactly what you are looking for. Even better, the more you search, the smarter it gets.

Marina

4 Things To Consider as a New Marina Owner

Did you recently invest in a marina? Congratulations! Managing a marina can be a challenge but with the right tools and best practices, you can set your outdoor property up for success. 

E-Book

End-Of-Summer Marketing Tips for Your Outdoor Property

As the slow season approaches, you may be wondering how to keep your outdoor property thriving. The good news is that you don’t have to wave your end-of-summer business goodbye just yet. 

Spread the Word About Your Park Through Integrated Marketing

When it comes to building and sustaining your rv park or campground’s customer base, marketing is the key to success. Since there are so many ways to reach your audience, you may be wondering what kinds of marketing you need. The answer is simple: ALL of them. And the secret to making them as impactful as possible is an Integrated Marketing Strategy.

Scaling Growth With Your Employees in Mind

As an outdoor property manager or owner, adding to your business may become a priority as the number of campers and boaters continues to increase every year. For any business to be successful — especially during times of growth — there must be a dedicated staff supporting your business goals. 

Property Management System

5 Signs Your Property Data Analysis is Lacking Visibility

The path to operational excellence may seem like a daunting one — you know you want to save time and money while improving the guest experience, but how do you get started? 

RMS Walks for Hope: Pancreatic Cancer Awareness Month

At RMS, we give back to our community by working with organizations that focus on donation collection, fundraising, and providing social connection. We are dedicated to educating ourselves on the latest, most pressing needs of our local communities as those are ever-changing. Our goal is to serve as a source of hope in our communities and to bring comfort to those in need. November is Pancreatic Cancer Awareness Month and RMS has chosen to join in the fight against this disease by participating in a virtual walk. Throughout the month of November, RMS staff members will be walking to honor those currently battling, for those who have lost their battle and for loved ones who have been affected by Pancreatic Cancer. With our employees working remotely around the North America region, we will have members walking for hope across the country documenting their journey. Pancreatic cancer currently accounts for about 3% of all cancers in the US and about 7% of all cancer deaths with a five-year survival rate in the single digits. Nearly 57,000 Americans are expected to be diagnosed this year alone. RMS is raising money for the Lustgarten Foundation, where 100% of every dollar raised goes directly to Pancreatic Cancer research. The Lustgarten Foundation is committed to giving patients a better chance for long-term survival. From basic science to the clinic, their funded researchers are investigating ways to detect the disease earlier, personalize treatment and develop better therapies. Support RMS Walks for Hope by making a donation to our team today. Your donations will allow for more research, identifying new treatments and help make a difference for those affected. Any size contribution is welcome and greatly appreciated. Fundraising will continue through November 22nd. Please use the following link to make a donation: https://events.lustgarten.org/team/323436 Stats from: https://www.cancer.org/cancer/pancreatic-cancer/about/key-statistics.html

Campground & Holiday Park

3 Benefits of the RMS Dynamic Pricing Tool for Your Campground

As an outdoor property manager, being fully booked at your campgrounds is a goal you dream of achieving. However, your reservation rate, as well as your campground’s profitability, could be affected by factors such as seasonality and having a reservation management software that isn’t tailored to your needs. 

RMS Webinar Advanced Accounting Part 2 Recap

Thank you for attending RMS Webinar Advanced Accounting Part 2. Below are the questions and answers from the webinar. Q. Will a recording of this webinar be sent out? A. This is a complimentary webinar that will not be available for distribution. If you have access to RMS University, the Advanced Accounting Course is a great resource and contains the same information covered in the webinar. Another resource option is the Night Audit Report help file within the RMS Knowledge Base. https://helpcentre.rmscloud.com/night-audit-reports/night-audit-report?from_search=36040014

Property Management System

Our Favorite Features for Marina Management Software Solutions

Managing marinas can be time-consuming and hectic. Between dealing with the upkeep of your docks, monitoring availability, and other operational business headaches, it’s impossible to do it all without the right tools.