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We've designed our next-generation booking engine to help accommodation providers capture more direct bookings, reduce reliance on third-party channels, and minimize revenue lost to abandoned carts.
By simplifying the guest experience and eliminating unnecessary friction, RMS provides a powerful tool to drive revenue growth, reduce acquisition costs, and deliver a seamless guest journey from the very first interaction.
Built with a mobile-first, ultra-responsive design, the new RMS Booking Engine makes booking easy on any device.
With the rollout now underway, this is the perfect time to review your booking engine setup. Get it right, and you'll turn casual browsers into confirmed bookings, keep more revenue in your pocket, and deliver a guest experience that starts strong and stays strong.
In this guide, we'll walk you through a few quick actions to help you fine-tune your booking engine experience with RMS and start converting more lookers into bookers. No advanced degree required.
Follow along with our how-to video featuring our product experts, or read the guide below.
Watch on demand on our YouTube channel here.
Whether you're running a campground, hotel, or serviced apartment, first impressions matter. And in today's market, photos are often your first impression.
Well-chosen, high-quality images instantly capture attention and convey the essence of your guest experience. They set expectations, inspire confidence, and, when done right, can even support a higher price point.
The banner image is one of the first visuals guests see when browsing your accommodation options. It needs to be a high-quality photo of your accommodation or guests enjoying their stay.
We've noticed that many properties haven't yet set up their booking engine banner image. This is a simple, visual upgrade that can directly influence guest conversion.
What you need to do in RMS:
1. Navigate to Setup > Online Bookings > Photos. Select your property (if you have more than one).
2. Double-click/edit the image you want as your Background Image. Click the Add + icon to upload a new image.
3. Tick the Banner image option.
4. Save and Exit.
Tip: Your updated banner should appear on your live booking engine within 5-10 minutes. You can upload and test multiple images to determine which one works best for your property.
Research indicates that strong visuals have a significant impact on booking decisions. Now is the time to review and refresh your imagery for all accommodation options.
What you need to do in RMS:
1. Navigate to Setup > Online Bookings > Photos. Select your property (if you have more than one).
2. Locate your rooms/sites and ensure all images are current and displaying correctly. Click the Add + icon to upload any new images
3. Review all lettable spaces and remove any outdated photos
4. Save and Exit.
Tip: Ask a friend with a camera or hire a photographer to capture high-quality images of your rooms, cabins, or grounds. Clear, stylish photos set your property apart and attract more bookings.
Step Three: Write descriptions that convert.
Accurate, engaging descriptions help guests get excited about staying at your property and improve visibility across search and booking platforms. As guest preferences change and amenities evolve, it's essential to keep this content up to date.
What you need to do in RMS:
1. Navigate to Setup > Room Type / Room
2. Select your Property or Enterprise
3. Double-click on each bookable space
4. Review and update the description, ensuring it's accurate, appealing, and up to date 
Step Four: Upsell with extras to boost revenue.
Your RMS booking engine isn't just a tool for reservations; it's also a storefront where you can add on extras to suit your guests' needs.
Including well-presented extras and add-ons during the booking journey is a simple yet powerful way to increase average spend and deliver more memorable guest experiences.
Whether it's:
Tip: These small touches don't just drive incremental revenue ; they also help guests customize their stay, leading to higher satisfaction and more 5-star reviews.
Step Five: Make your amenities work harder online.
Every room, cabin, or site offers something unique, so it's essential to ensure that these features are accurately reflected in your booking engine. From BBQs and coffee machines to secure parking and clotheslines, the right attributes help guests understand what's included and make more confident booking decisions.
What you need to do in RMS:
1. Navigate to Setup > Room Type / Room.
2. Select your Property or Enterprise.
3. Double-click each bookable space and select Attributes from the menu.
4. Tick all attributes that apply to that particular accommodation type.
Tip: Your amenities are a perfect example of how to visually and easily upsell to your guests without requiring a significant effort. It is a win-win for you and your guests.
Your booking engine is where you share sensitive data and information, including availability, pricing, and options. It is critical to provide and ensure security for you and your guests when creating links on your booking page. Upgrading to an encrypted URL through RMS adds an extra layer of protection.
What you need to do in RMS:
1. Navigate to Setup > Online Bookings > Online Options.
2. Go to the URL Generator tab.
3. Select your Property or Enterprise.
4. Click Copy IBE URL.
5. Replace any old "Book Now" buttons and links on your website with the new encrypted URL from RMS.
Tip: It only takes a few minutes and offers greater peace of mind for you and your guests, without changing how your booking engine looks or functions.
Your booking engine is more than just a platform for accepting payments and booking, it's the start of your guest experience, and we want to show them a good time. By following a few simple steps, you can elevate your guest experience before arrival.
By refreshing your images, updating your descriptions, and adding intuitive extras, you're setting the stage for more conversions, greater guest trust, and stronger revenue results.
Small updates can lead to big wins. Take 30 minutes today to optimise your RMS Booking Engine and start turning more lookers into bookers.
Want to learn more about the RMS Booking Engine? Discover the latest advancements here
