What's new and improved at RMS?

This quarter, between raking leaves and shivering our way through the chilly Australian autumn, our product team have been hard at work to improve your RMS experience.  

With nearly 200 enhancements already live in RMS, it’s been a huge start to 2025, and we’re excited to share even more innovations to come. 

Wherever you are in the world, welcome to RMS Renditions, Episode Two.

Watch on-demand, follow along below, or visit our YouTube channel here.

Jump to:

• Feature highlights: what's new
• Improved features
• How to optimize your booking engine
• Wrap up

Feature highlights: what’s new? 

Guaranteed allotments for agents and groups

User warnings for rate changes

Gratuity at RMS Pay Terminals

Enhancements: what’s been improved? 

• Want to make sure there are no discrepancies between your rates and deposits? Now you can, with deposit capping and recalculation. 

• Park operators, rejoice! Staff can now only select dwelling types that match an area or category, saving time and reducing booking errors. 

• We’ve upgraded how fees are calculated, taking packages, taxes, and discounts into account to give you a fairer, more accurate no-show charge. 

• Need to process a payment without a CVV? This RMS Pay update gives you the flexibility you’ve been asking for. 

And that’s just the beginning, there are more tweaks and improvements to check out, so jump to our release notes feed to see more. Don’t forget to subscribe for updates! 

How to drive more sales conversions through your booking engine

First impressions are everything and your website is where the magic happens. As our rollout of the new and improved RMS Booking Engine continues, we took the opportunity to create a checklist of the top ways you can optimize your booking engine to drive more sales conversions. 

Step 1. Optimize your theme colors, logo and images

You’d be surprised how many people forget this step! Without your brand colors, a clear logo, plenty of high-quality images of your rooms and sites, and a lovely cover image to top it off, your bookings will look like this: 

When you want them to look like this: 

Step 2. Encrypt your URL for maximum security

We take security very seriously, and so should you. By encrypting your booking engine URL, you’re protecting your data and your guests’ data from malicious outsiders, so do not forget this step. 

Step 3. Make every booking go the extra mile with upselling

In RMS, extras are your upsell items – the things guests can tack onto their booking to get the best value from every reservation. You can set up almost anything to upsell, like merchandise, meals, activities, even towels twisted into a swan shape (who knows!?), but the more you can sell at the time your guest is making their reservation, the better the value of that sale. 

Step 4. Keep cash flowing through your payment gateway

And finally, there’s not much point to selling all that goodness without having a way for your guests to pay for it! Whether you’re using RMS Pay or another gateway, don’t forget to set up your integration with your booking engine so your cash keeps flowing.  

If you want to learn more about the new booking engine and how you can optimize the way you use it, head to the help center or get in touch with your customer success team. 

Wrapping up 

It's been a big 6 months! Among other newly released features, we embarked on a major UX overhaul over the booking engine to help you boost direct bookings and we’re working towards exciting new additions to the RMS platform.  

What can you do between now and next quarter? 

• Join the conversation at releasenotes.rmscloud.com 

• Keep on top of any new feature releases in the help center 

Catch you next quarter!