As we expand, we need systems that are scalable and RMS’ solution confidently meets this requirement.

One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis.

I love pay links because they shift the onus away from us and back to the guest. We’ve had next to no resistance towards them from our guests and credit card chargebacks have primarily been eliminated.

Since starting RMS PAY, we've had 0 disputes. We send links to the guests, either through emails or SMS, and at the point when they're updating their credit card information they take the liability. We haven't had a charge back since Feb 2023.

"RMS has improved communication with our guests, improved visibility with our owners and given us more control on our inventory and pricing.