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Aparthotel operator Roomzzz quadruples automated payments, saving time and reducing the risk of human error

Roomzzz logo

40%

of payments automated

11

aparthotels across the UK

Executive summary

Established in Leeds in 2006, the serviced apartment brand has quickly grown to 11 properties across eight locations and offers the quality and reliability of a hotel with the comfort of a home to guests predominantly looking for longer stays. 

Having outgrown its previous PMS and held back by multiple manual processes, UK-based aparthotel operator Roomzzz switched to RMS and increased its automated payments by 300% while decentralising several operational processes, considerably improving employee satisfaction.

The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.

Victoria Curley Head of Commercial, Roomzzz

Victoria Curley, Head of Commercial, Roomzzz

Challenges

  • Roomzzz had quickly outgrown its previous PMS solution. Payments were also mostly manual: just 10% of payments were automated, with reservation staff manually processing the rest.

  • A large proportion of clients needed to pay for their accommodation a week before check-in and Roomzzz was not able to facilitate that securely.

  • The VAT drop was another cumbersome process for Roomzzz’s teams. Up to 60% of Roomzzz’ guests book for over 28 nights, requiring to manually drop the VAT on every night booked. 

Roomzzz apparthotel kitchen
Roomzzz Room

Solutions

Roomzzz selected RMS Property Management Software out of 20 other providers for its multi-property capabilities, ability to automate operations and the flexibility and adaptability of the solution. 

Multi-property management Centralized control and scalability across all Roomzzz locations.

Automated payment collection ‘Pay by Link’ and Guest Portal simplify and secure transactions.

Instant guest communication Triggered correspondence tools enhance the booking experience.

Seamless integration RMS Cloud’s open API enabled a smooth transition from the previous PMS.

Results

Since implementing RMS, Roomzzz has made meaningful improvements across its operations:

  • 40% of payments are now automated, reducing manual processing and improving accuracy.
  • Booking confirmations are sent instantly, enhancing the guest experience and eliminating previous delays.
  • VAT handling is now fully automated, saving time and simplifying compliance.
  • The reservations team has been restructured and upskilled, leading to greater efficiency and improved employee satisfaction.
Roomzzz

40%

of payments automated

Since the integration of RMS, we have also been able to give back a number of processes to each property, something that wasn’t possible beforehand because the technology was too complicated.

Victoria Curley Head of Commercial, Roomzzz

Victoria Curley, Head of Commercial, Roomzzz

Roomzzz-EMEA-2025-Customer Story-9