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Driving direct bookings with RMS’ custom solution for boutique hotels

Premiere estate with 6 luxury lodges and dining
Heritage vineyard & venue in Berrima, Australia
PMS solution for independent luxury estate
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Luxury single estate and vineyard in highlands

Bendooley Estate prides itself on over 40 years hospitality experience with over 2 hundred acres of highland in a rural location Berrima, NSW. Having over 300 booked events each year, Bendooley specialise in hosting luxury weddings with lasting experiences. The single estate property offers an exclusive all rounded experience with 6 luxury lodges, a vineyard and cellar door, a restaurant and event space.

Business challenge
Looking for online support when adopting a new PMS solution

Bendooley Estate identified that to establish a strong online presence and increase bookings they needed to migrate to a cloud-based software that brought business operations in a centralised digital location. The previous provider lacked depth in offering features that increased online bookings and customised features. Migrating to a cloud-based system was the best solution and Bendooley needed support that was reliable and efficient to ensure the transition was seamless. The previous provider lacked depth in offering features that increase online bookings and customised features.

RMS software is really good, and they have an incredible knowledge of it. Everything we throw at them they handle with ease.
Charles Cowell Operations Manager
Bendooley Estate
Product implementation
Enhancing customer satisfaction with real time booking updates and add-ons

Bendooley Estate migrated to RMS Cloud to increase customer satisfaction, reliability and enhance business growth across their single multi venue and homestead cottages. RMS has been an irreplaceable long-term partner that offers competitive cloud software and customer support that gives Bendooley confidence to manage their business. A key feature Bendooley failed to receive in the past, was a direct 'book now' feature that really enhanced the customers journey and synced everything in the one place.

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Increase direct bookings to your website

Our fully interactive and customisable IBE gives you control over direct books within real-time and assists in reducing OTA costs.

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Customer support that gives you confidence

Providing a PMS that is intuitive and innovative is one piece to the puzzle, at RMS we believe in 24/7 reliable customer service.

Bendooly Estate Day Spa Fine dining at Bendooly Estate
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RMS helps to deliver a new level of luxury to Bendooley Estate
Motels, Lodges & House Let
6 luxury lodges at destination venue
Exceptional guest ratings with NPS score of 9.5.
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27% commission-free
direct bookings
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1 branded self-managed booking platform
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I have been managing and operating hospitality businesses for over 15 years and have never come across any company that even comes remotely close to the exceptional service that RMS Cloud have given us.

Charles Cowell  Operations Manager

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