Take the booking, allocate the room and quote the rate from one calendar view. Bookings land on the calendar the moment they arrive, so your team can answer a guest on the phone without opening three tabs first.
Support is part of your subscription, not an add-on. You get 24/7 help from a team that knows your market, so nobody is waiting days for an answer while guests are standing at the desk.
Run one property or fifty from a single enterprise data model. Rates, availability and reporting stay consistent, so you are not entering the same information twice or reconciling reports by hand.
When a guest is on the phone, you need one screen and one answer. RMS puts live availability, rates and the booking itself on the same calendar, so a two-person team can work at the speed a full front office used to.
Fewer steps. Do in one click what used to take a tab, a refresh and a profile.
Get time back. Automation handles the repeat work so staff can spend time with guests.
Answers when you need them. Local support included, so problems get solved the same day.
RMS delivers product updates every quarter to keep your revenue growing, save time, and give guests the experience they expect.
With RMS you get an experienced implementation team that has guided thousands of businesses through a smooth, confident transition.
We start by understanding how you actually operate, then design an onboarding plan around it and walk you through every step, including timing go-live for your low season.
A migration plan built around your operation, not a template.
Training on your own data before you go live.
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RMS is the strongest alternative to Protel for operators who want a cloud property management system with local support included. RMS runs hotels, motels, holiday parks and serviced apartments from one platform, supports more than 7,000 properties across 70 countries, and ships product updates every quarter.
Cloud-only, with no on-premise server to maintain
Support included at no extra cost, 24/7
One platform across hotels, motels, parks and apartments
Hundreds of integrations with hospitality partners
40 years of hospitality experience
The main differences are ownership, deployment and support. Protel is owned by Planet, a payments business, and still maintains both a cloud product and an older on-premise version. RMS is hospitality-owned, cloud-only, and includes support in the subscription rather than charging for it separately.
Ownership: a payments business versus a hospitality business
Deployment: two product lines versus one cloud platform
Support: charged separately versus included
Yes. RMS has a dedicated onboarding team that manages the transition from Protel to RMS, including data, training and integration support.
RMS's implementation team will guide you through every step, minimising disruption to your operations.
For properties under 100 rooms with lean teams, RMS is generally the better fit.
Protel’s heritage is in large full-service hotels with separate reservations, front office and revenue staff. RMS is built so one person can take a booking, allocate a room and quote a rate from a single screen.
Designed for lean teams and owner-operators
Bookings appear on the calendar immediately
New staff can be productive in days, not weeks
Purpose-built motel and hotel workflows
Most properties go live on RMS within a few weeks. An implementation specialist maps your data, runs test imports so your team trains on real information, and schedules go-live around your quiet season. Onboarding and support are included in your subscription.
A dedicated implementation specialist
Data migrated and checked before go-live
Training on your own data
Go-live timed for your low season
Support included from day one