Property Management system

The software is dynamic and flexible, with some great efficiency and simplicity. It will really help us to focus on the customer and continue to put the guest at the centre of the brand experience. RMS is the most significant piece of the technology stack which will drive Roomzzz forward on next steps to growth.

I’ve used payment gateways before and in terms of innovation RMS Pay is miles above the rest. Most people I talk to about it are fascinated with the reduction in disputes, pre-auth releases and PCI compliance, and RMS Pay handles all of those things expertly.

Moving to RMS's property management solution is one of our digital initiatives to support Ascott’s fast-growing business. We achieved record growth last year, crossing 100,000 units globally. We expect to continue this momentum to achieve our target of 160,000 units worldwide by 2023.

The RMS team, especially the local team, has one mission, make it happen. They are always available for support and willing to do whatever it takes to ensure their customers get the best from the system. Make the best choice, choose RMS.

When we integrated RMS, it gave me the ability to cross-train employees and I only had to be fluent in one software platform.

One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guests and save time.

RMS' triggered correspondence functionality allows us to send custom guest communications automatically and the ability to append external documents to guest bookings enables our on-site property teams to view all guest-related correspondence without having to contact our central reservations department.

Now with RMS Pay, we can do 70 arrival payments in about 5 minutes instead of 3 hours.

One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage.

We are undergoing an exciting evolution for our group as we continue to focus on expansion opportunities both here in Australia and key new markets such as North America, Asia and Europe.

RMS has improved communication with our guests, improved visibility with our owners and given us more control on our inventory and pricing.

I’d 100% recommend RMS. I’ve used Oracle, Protel, and other PMS systems, and none match RMS for flexibility. Its customization has helped us grow in ways we couldn’t have otherwise.