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Saltwater2

Delivering modern luxury spa experiences from one unified platform

Property
Diverse portfolio catering to a range of guests
Location
Over 30 locations throughout Australia
Solution
RMS Spa management solution
Saltwater Properties Spa
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Saltwater Hotels and Resorts provide stunning Australian accommodation across all 5 states and offer a variety of property options to suit any budget and travel desires, ranging from tourist parks to private holiday homes through to luxury lodges and resorts. Saltwater Hotels and Resorts offer 2 generations of hospitality experience that make for a memorable stay in any of their locations.
Business challenges

Unified data in the cloud from anywhere in Australia

Saltwater properties made the shift to RMS Cloud to adopt new efficiencies in their spa operations and partner with technology that was able to deliver a holistic guest experience. Identifying that a cloud-based solution improves guest correspondence, seamlessly collates finances from each of their 30 individual properties and integrates their PMS with spa software all within one centralised location, represented an opportunity that was not possible until joining RMS Cloud.


The integrated Channel Manager within RMS has saved our Revenue Manager so much time!
Luke Percival IT Operations Manager
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Product Implementation

SpaOne integrated solution works hand-in-hand with RMS

RMS Cloud has provided Saltwater Properties with an advanced property management solution that has changed the way they do business across their 30 locations. With RMS’ easy to use interface and cloud-based solutions, Saltwater was able to meet the specific needs of their business by extending their PMS with an integrated spa solution. RMS partnered with SpaOne to ensure seamless spa software could be integrated into Saltwater's PMS and provide beneficial features for their business to grow.

 

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RMS keeps the entire operation Guest-centric 

RMS knows how important it is to deliver a superior guest experience. The built-in marketing tools offer guest loyalty and referral programs, targeted email campaigns and the ability to send automated, personalised direct messages to keep engagement and repeat-visitation high.

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Unified guest profiles across your entire portfolio

RMS allows businesses that operate in multiple locations to deliver truely exceptional insights and actions for staff meaning your guests feel special every time they visit. Your guests preferences are remembered, from their favourite time to book to their preferred practitioner, the RMS solution makes every guest feel like a VIP.

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RMS Cloud proudly delivering the Saltwater Properties experience
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30+ unique properties
across the group

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1 centralised
RMS database

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1681 areas
on one platform

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11% increase in
total bookings YOY

Partnership summary

20 years of growth
and enviable results

RMS Cloud and Saltwater Properties have established a successful long-term 20 year partnership that has increased business efficiencies and boosted performance across the Saltwater portfolio. The RMS team have brought new standards to Saltwater operations and provided high level customer support when delivering on new supportive cloud-based integrations. Since Saltwater has joined RMS’ property management platform, they have increased overall customer satisfaction and enjoyed increased growth.

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Saltwater Properties Day Spa

RMS Enterprise has helped uniform operations across our whole group of properties and onboarding new properties is quick and simple.

Luke Percival  IT Operations Manager

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