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Enhance your guest experience

Deliver unforgettable guest experience across your property 

Elevate guest satisfaction with our property management system's guest-focused features, build-in customer retention and loyalty and watch your business grow! RMS' customer-centric approach helps you to communicate with guests while giving them the ability to manage their own reservations. When you have the right technology in place, guest have a stress-free, easy user experience from first point of contact,  throughout their stay and long after they have concluded their holiday. RMS gives you the right tools to make your guest experiences convenient, friendly and personalised - achieve the highest guest satisfaction, ratings and repeat business with one centralised solution. 

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Unleash the power of the RMS Guest Portal

The mobile-friendly RMS Guest Portal is like putting a personal kiosk in the palm of your guests’ hands without the bulky and expensive technology. Personalised to your brand and customised to your business rules, the Guest Portal optimises your operations and offers your guests options to independently complete reservation processes. Guests can use this tool to:

  • Track & manage bookings
  • Contactless check in & out
  • Purchase add-ons and upgrades
  • Pre-check in items & signatures
  • Efficiently communicate with you
  • Update contact details
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Reward your guests with loyalty and rewards programs

Enrol your guests with just one click so they can accrue and redeem points for rewards, boosting their loyalty to your brand and encouraging future stays. Our guest rewards module is fully customisable so you can tailor the program to suit your brand and guests by setting unique depreciation rules and redemption options.

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Communicate & boost guest engagement

We offer several options for you to communicate with your guests including, 2-way SMS Messaging, Email Marketing, Triggered Correspondence, and the interactive Guest Portal. Whether you need to send urgent updates to the guests staying at your hotel, or you simply want to encourage return stays, our communication tools enable you to customise your guest’s experience.  

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