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GPSetsu Niseko

Custom app integration delivering the height of luxury in Japan

A prestigious Japanese luxury hotel & resort 
190 luxury suites in an unique mountain property
Property management solution with custom app integration 
Setsu Niseko uses RMS Cloud property management system

Redefining luxury hotels

Setsu Niseko offers luxury accommodation for all-season travellers with an elevated culinary and wellness experience. With 190 luxury hotel suites styled with a contemporary Japanese design, Setsu Niseko has mastered the essences of luxury and nature with panoramic views of the surrounding alpine landscapes. Set in one of the world's most beautiful locations, Setsu Niseko delivers unique and memorable experiences for guests that encapsulate a modern luxury hospitality experience. 

Business challenge
Connecting guests digitally to the property throughout their stay with a powerful custom app

Setsu Niseko is one of Japan's newly opened and one-of-a-kind luxury hotels in Niseko. As part of opening their new location, Setsu Niseko underwent extensive research to identify a PMS that could provide a property management solution that could empower a custom-built guest facing app. The aim was to work with a PMS provider who could match their business goal of delivering elevated, digital and contactless guest experiences. With automation being a key driver, Setsu Niseko was looking for partnership in custom building a development solution that could enable their vision for a completely bespoke app - empowering smart-room automation, guest services, instant check-in, and mobile keys to connect guests digitally to the hotel. It was important for Setsu Niseko to adopt the most current technology incorporating the latest automation tools to empower guests whilst connecting to a reliable PMS. 

We want our guests to enjoy the modern comforts and tech amenities they are accustomed to using while exploring the beautiful natural landscape surrounding our resort
Michiko Tamoto Hotel Manager 
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Product implementation
RMS delivers bespoke development to complete an end-to-end digital guest experience

RMS Cloud was appointed new PMS provider for Setsu Niseko's luxury 190-room hotel from a large pool of highly rated technology providers from around the world. RMS invested in timely research and development to build custom technology, formulating the right digital mix for the Setsu Niseko guest experience app. McLaren Technologies was a key partner in facilitating the exemplary user interface technology that spoke with RMS' property management software. The technology has delivered professionality to the Setsu Niseko brand and a direct connection with guests via a user-friendly interface design. Setsu Niseko's stylish new app provides an end-to-end digital guest experience and speaks directly to the RMS software. Meaning–efficient operations, real-time staff updates on customer requests and easy looking up on special guest reservations providing Setsu Niseko with the tools to access everything in one local environment to deliver a unified and luxurious guest experience. 

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Build a custom-designed app to suit your brand & grow guest experiences

RMS has boundless capabilities when it comes to delivering application software to suit your hotel and brand. With advanced technology solutions that allow you to connect with the latest trends, from digital door locks to custom-designed interfaces. 

Manage your guests' requests with responsive tech

Streamline your guest experience with a PMS that can operationally manage your guests' requests to your hotel staff. With real-time updates, two-way communication and a quick reservation lookup, RMS' powerful software can ensure guest excellence every time – making your hotel part of the elite.

Learn more here

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RMS proudly empowering the height of luxury in Japan
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190 luxury digital suites
in iconic ski location
5+ award-winning achievements in hotel design
Seamless operations
across 10,292 sqm 
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Connecting 12+ luxury services and facilities 
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With Niseko's growing prominence as Asia's top ski destination, accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests.

Michiko Tamoto  Hotel Manager
Partnership outcomes
A digital solution that leads the market in guest experiences

Setsu Niseko's new advanced and custom build app syncs with RMS' powerful property software. Designed in partnership with McLaren Technologies, the new relationships have brought boundless opportunities to deliver high-end guest experiences from one unified system – opening the doors to more digital features and tools now and well into the future. 

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