Rooms
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Years on RMS
Nu Nizam, Chief Operations Officer at Extended Stay Australasia for MainStay Suites
Consistency is non-negotiable when your guests are staying for weeks or months. And when the ambition is to grow, more properties, more regions, more residents, the technology holding it all together needs to scale without the operation feeling it.
Multi-property operations: full visibility from one system, aligned teams, and a resident experience that's consistent across locations.
Growth and strategy: seamless integration with Choice Hotels, data to drive commercial decisions, and a PMS that keeps pace with where extended stay is heading.
Nu has been using RMS for over ten years. When MainStay Suites launched across seven properties, RMS was live across the whole operation from day one, powering everything from front desk to group reporting.
Managing a multi-property extended stay operation means knowing what's happening across every site, at any moment. The RMS front desk dashboard gives Nu's team real-time visibility over arrivals, departures, and daily workload, across all seven properties simultaneously. Each team can customise their dashboard view to surface what matters most to their role, so the right information is always front and centre.
My favourite thing about RMS is the dashboard. I can see check-ins, check-outs, the team's movements, across every property, without being there. — Nu Nizam
The result: All the information the operation needs, at a glance. Teams stay aligned, communication sharpens across properties, and senior leadership can monitor the business remotely.
Nu Nizam, Chief Operations Officer at Extended Stay Australasia for MainStay Suites
In extended stay, commercial decisions, pricing, promotions, segment targeting, need to be synced with demand, and responsive to trends across all locations.
That's crucial for our business, so that we make stronger and smarter decisions to move forward. — Nu Nizam
With RMS's reporting tools, MainStay Suites consolidates performance data across every property, so that trends, opportunities, and shifts in the business surface automatically.
The result: the library of built-in reports and the flexibility to create custom ones gives the team a timely view of business performance, so decisions can be made fast and backed by data. And, the ability to schedule reports to automatically land in the right inboxes saves time and keeps the operational pace optimal.
Nu Nizam, Chief Operations Officer at Extended Stay Australasia for MainStay Suites
What I need from our PMS is really about seeing us grow and being able to support that growth. We need partners to deliver what we want to achieve, such as RMS. —Nu Nizam
For MainStay Suites, operating as part of the Choice Hotels franchise means connectivity is foundational. RMS's open API connects directly with the Choice Hotels booking system, keeping reservations, rates, and availability in sync, while the wider integration ecosystem ensures every tool the operation relies on works together.
The result: the Choice Hotels booking system connects seamlessly, the wider tech stack integrates without friction, and new tools plug in as the operation grows.
Nu Nizam, Chief Operations Officer at Extended Stay Australasia for MainStay Suites
The easiest way to find out if RMS is right for your operation is to see it in action.
MainStay Suites Townsville, Australia
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