Cove Communities grows direct revenue 10× with RMS and unlocks new guest reach with Spot2Nite

10X

More direct revenue in three years

$114k+

With Dynamic Pricing in four months

5-10hrs

Saved per week on reporting

Cove Communities operates RV parks and resorts across the U.S. East Coast, from the Florida Keys to coastal Maine, with more than 4,300 sites across waterfront RV pitches, cabins, yurts, and cottages.

And “communities” is what they truly are. Each park is a community in its own right, shaped by its location and the team that brings it to life.

Guests include families on weekend getaways and “snowbirds” wintering in Florida, through to long-stay residents who call Cove Communities for months or years at a time.

When Cove launched in 2017, they chose RMS as their Property Management System (PMS). Reservations, dynamic pricing, multi-property reporting, channel distribution, all of it runs through RMS across nine locations. When Cove was ready to grow their reach, they turned to Spot2Nite, a marketplace where RVers discover and book outdoor stays.

RMS: one platform to operate across nine parks

Challenges

Managing nine parks, each with different site configurations, seasonal patterns, and guest types, requires a PMS built for that level of complexity. Cove needed a platform that worked as hard for a single park as it did across the whole business:

A single platform across all properties
One login, one view, one place to manage users, settings, and rates across every park.

Accounting that could support the complexity of RV hospitality
Accrual billing across daily, weekly, monthly, and annual stay types, with clean exports to NetSuite.

New property onboarding
With Cove's plans to scale, every new acquisition needs to go live quickly and without disruption, bringing existing guest data and reservation history across seamlessly.

Payment processing
A single, integrated payment system to handle transactions, reconciliation, and support without needing to manage separate providers.

Solutions

Cove chose RMS from day one. Since then, it has been the single platform running their entire operation, reservations, pricing, reporting, and distribution, with every site configured individually and permissions tailored to every role.
A few capabilities that make a real difference:

Dynamic pricing: Cove layers length-of-stay discounts with occupancy-driven pricing that re-evaluates daily. When a park fills up, rates adjust automatically, and those changes push through to Spot2Nite automatically.

Reporting and API: Property managers run day-to-day reports in RMS. Leadership gets portfolio-wide visibility through Power BI dashboards, built on data pulled nightly via the RMS API: occupancy, pace, and revenue across all parks.

Channel manager: Guests manage their stay easily through the RMS Guest Portal, making payments, downloading invoices, topping up balances, and accessing digital keys for faster arrivals. It gives guests control and reduces front desk traffic.

RMS Pay: Payments, terminals, and support now sit under one roof, all synced directly with RMS. Accountants reconcile automatically. And for guests who want a simple way to pay, Pay By Link keeps it easy: click, enter a card, done.

Results

7x more direct bookings in three years, through iPeeble, Cove's booking engine connected to live availability via the RMS API.
Nearly 10x more direct revenue in three years, with flexible rate control through RMS Rate Manager.
"The rate manager gives you everything, you can close availability, restrict arrivals, adjust rates, override pricing. The depth is there when you need it."— Patrick McDonough
$114K+ generated with Dynamic Pricing in just four months of 2026, nearly doubling their full-year 2025 total.
5-10 hours per week saved on manual reporting.
From 3 parks in 2017 to 9 today. New properties now go live in as little as 30 days.
100% of card payments processed through RMS Pay.

10X

More direct revenue

$114k+

In revenue with Dynamic Pricing in four months

5-10hrs

saved per week on reporting

+6

Park onboarded on RMS since joining

Spot2Nite: a distribution partner built for outdoor hospitality

Challenges

To grow and attract new guests, Cove needed a distribution partner who understood outdoor hospitality, and made it easy for RVers to find and book the right site.

Reaching new guests: Cove wanted to extend their reach beyond direct booking channels and get their parks in front of high-intent travelers.

RV site marketplace fit for parks. A listing platform built around RV-specific detail, rig compatibility, site length, and hookup type, so every guest pulls into a site that fits.

Consistent pricing and clean payouts. Any new distribution channel had to respect Cove's rates and pay out without adding reconciliation work for the finance team.

Cove Communities US family 2 case study page

Cove Communities US Lake Jasper RV Park case study

Solutions

Cove was one of Spot2Nite's earliest adopters, connecting through RMS to a marketplace built specifically for outdoor hospitality. Here's how:

Site-level inventory mapping. At launch, Spot2Nite's team mapped 3,000+ Cove sites themselves. Spot2Nite reads each site's specifications directly from RMS and only shows guests availability that fits their RV.

Marketplace reach. Through 14 distribution channels, Spot2Nite reaches over 69 million annual travelers actively planning trips and searching by destination, dates, and accommodation type — including RV sites and vacation rentals like cabins, cottages, and Airstreams.

Rate and inventory control. Because Spot2Nite connects directly through RMS, Cove's rates and availability are always in sync, no manual updates, no risk of overselling, and full control over pricing at all times.

Virtual card payments. When a guest books through Spot2Nite, the payment comes through automatically, landing directly in RMS, with no extra steps or separate systems to deal with.

Results

Booking volume on Spot2Nite grew by 14x in 2023, and has continued to grow, with bookings up by 10.3% and revenue up 15.6% year-on-year in 2025.
With Spot2Nite’s virtual card payments, finance queries have reduced by 5x, from once or twice a month to once or twice a quarter.
50-day lead time on average over the past three years, giving great occupancy visibility.

14X

More bookings on Spot2Nite

15.6%

More revenue YoY

5X

Fewer financial queries

50-day

Lead time on average

Cove Communities grows direct revenue 10× with RMS and unlocks new guest reach with Spot2Nite

10X

$114k+

5-10hrs

Cove Communities operates RV parks and resorts across the U.S. East Coast, from the Florida Keys to coastal Maine, with more than 4,300 sites across waterfront RV pitches, cabins, yurts, and cottages.

With RMS and Spot2Nite, we have partners who truly get RV park distribution. That makes all the difference.

RMS: one platform to operate across nine parks

Challenges

For a multi-park operator managing thousands of sites across different seasons, RMS is simply the best PMS in the market.

Solutions

Website

What most PMS overlook, RMS gets right: the ability to setup the site-specific details that give guests certainty that their RV will fit their site.

Results

10X

$114k+

5-10hrs

+6

We can go live in days after an acquisition with RMS. The data import function makes it easy to pull data from any previous system, straight into RMS, no manual re-entry, no starting from scratch.

Spot2Nite: a distribution partner built for outdoor hospitality

Challenges

The team at Spot2Nite has been great since day one. Responsive, reliable, and always there when we need them.

Solutions

Spot2Nite did the full setup, and I didn't have to touch a thing. I've never had an OTA do that.

Results

14X

15.6%

5X

50-day

Sounds familiar?
It’s probably time.

Barwon Coast: A better way to book

Beachport Caravan Park: 55% of calls resolved by AI with Sadie

Acres of Wildlife Park saves 32 hours weekly

Cove Communities grows direct revenue 10× with RMS and unlocks new guest reach with Spot2Nite

10X

$114k+

5-10hrs

Cove Communities operates RV parks and resorts across the U.S. East Coast, from the Florida Keys to coastal Maine, with more than 4,300 sites across waterfront RV pitches, cabins, yurts, and cottages.

With RMS and Spot2Nite, we have partners who truly get RV park distribution. That makes all the difference.

RMS: one platform to operate across nine parks

Challenges

For a multi-park operator managing thousands of sites across different seasons, RMS is simply the best PMS in the market.

Solutions

Website

What most PMS overlook, RMS gets right: the ability to setup the site-specific details that give guests certainty that their RV will fit their site.

Results

10X

$114k+

5-10hrs

+6

We can go live in days after an acquisition with RMS. The data import function makes it easy to pull data from any previous system, straight into RMS, no manual re-entry, no starting from scratch.

Spot2Nite: a distribution partner built for outdoor hospitality

Challenges

The team at Spot2Nite has been great since day one. Responsive, reliable, and always there when we need them.

Solutions

Spot2Nite did the full setup, and I didn't have to touch a thing. I've never had an OTA do that.

Results

14X

15.6%

5X

50-day

Sounds familiar? It’s probably time.

Related case studies

Barwon Coast: A better way to book

Beachport Caravan Park: 55% of calls resolved by AI with Sadie

Acres of Wildlife Park saves 32 hours weekly

Sounds familiar?
It’s probably time.