How Rainbow Beach Holiday Letting Transformed Operations

Operational success in paradise

Rainbow Beach, a stunning coastal retreat in southeast Queensland, Australia, is home to two thriving holiday-letting properties, Rainbow Ocean Palms Resort and Rainbow Getaway Holiday Apartments. By adopting RMS Cloud’s Property Management Software (PMS), the operators have transformed their business, daily operations and enhanced efficiency across both locations. PMS technology has become the cornerstone of their success, revolutionising how they manage their growing portfolio.

The Challenge

Prior to adopting RMS Cloud, Rainbow Ocean Palms Resort and Rainbow Getaway Holiday Apartments encountered common challenges in the management rights industry:

Disjointed systems: Rainbow Ocean Palms operated on a non-cloud-based property management system, making it difficult to manage remotely or integrate with other operations.
Time-consuming processes: Daily tasks, such as payment reconciliations and end-of-day tallies, were manual and labor-intensive, leading to inefficiencies.
Operational complexity: Managing two properties with different systems created unnecessary complications for staff and operations.
Limited payment capabilities: Relying on traditional EFTPOS machines and fragmented payment systems hindered flexibility and tied them to an office environment.

It handles all the money we receive from bookings, and we’ve been able to eliminate our EFTPOS machine. Because it’s cloud-based, we’re not tied to an office. All of our payment processing is handled through RMS Pay, freeing up a lot of our time.

Katherine Leighton, Co-Owner and Manager at Rainbow Beach, Rainbow Ocean Palms Resort and Getaway Holiday Apartments

The Solution

RMS Cloud provided a solution to address their challenges and support business growth. It delivered integrated tools tailored to the management rights industry and scalable systems for unified operations.

Centralised platform: By adopting RMS Cloud across both properties, all operations are now managed from a single, cloud-based system. Staff can switch seamlessly between properties, improving efficiency and simplifying workflows.
Integrated payment system: With RMS PAY, payments are processed directly through the RMS platform, eliminating the need for EFTPOS machines and enabling remote payment management.
Automated reconciliations: RMS Cloud automates reconciliation processes, reducing errors and saving time on administrative tasks for both properties.
Time savings: End-of-day tasks that once took hours now take just minutes, allowing staff to focus on delivering exceptional guest experiences.

It’s easy to use and saves us a lot of time. If we’d known how much time we could save, we would have made the switch much sooner.

Katherine Leighton Co-Owner and Manager

The Results

With RMS Cloud, Rainbow Ocean Palms Resort and Rainbow Getaway Holiday Apartments have streamlined their operations with a unified solution, saving valuable time. Designed to meet their unique industry needs, it has boosted their confidence to enhance guest interactions while keeping staff satisfied. RMS Cloud's innovative platform remains a key driver of their success in the competitive management rights industry.