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Gwel an Mor-1

Deploying a full-feature property management solution to grow 

Resort of 61 luxury self-contained eco-lodges
Nestled along the coastline in Cornwell, UK
Contactless check-in PMS solutions
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Coastal 5-star self-containing eco lodges

Gwel An Mor has 5-star self-containing lodges for guests to experience a luxury coastal escape in Cornwell, UK. Gwel An Mor has a variety of eco-friendly designed lodges with balconies and hot tubs that capture breath-taking sea views. The property has built in amenities including a heated pool, and mediterranean restaurant, suited for couples and families wanting a weekend out of the city.

Business challenge
Contactless solutions that heighten guest experiences 

Gwel An Mor established that they needed a PMS partner who could help them offer a contactless experience that has guest facing technology to increase consumer confidence when travelling with covid. Adopting PMS solutions that offer self-check-in and mobile friendly pay links will help guests to have a contactless experience was Gwel An Mor’s focus. Additionally, having staff integrate with contactless technology to keep everyone covid safe whilst updating daily administrative tasks.

The online check-in and customers having access to their units straight away has been really well received.
Matt Way Resort Director
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Product implementation
Enhance staff productivity and increase customer satisfaction 

RMS Cloud has provided Gwel An Mor with advanced property management software that has changed the way they do business across their 61 luxury self-containing lodges. With RMS’ easy to use interface and contactless solutions, Gwel An Mor has seen direct growth in customer satisfaction and staff productivity. RMS is one of the first PMS operators to have integrated contactless guest solutions paired with a housekeeping portal that has helped staff communicate with guests and given them real time updates.

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Contactless technology designed for your guests

Provide a seamless guest experience with contactless check-in and check-out solutions that integrate with your team in real time.

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Integrate housekeeping with guest-facing tech

Track and manage all staff tasks in a real time portal that integrates with guests so you can manage a centralised all guests.

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RMS technology facilitates nature-based escapes at Gwel An Mor
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61 luxury lodges across
the Cornwall coastline
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1 centralised
RMS database
4.4% increase in ADR
over the last 3 years
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17% increase in
occupancy rates 
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Our online check-in has been hugely successful; as well as saving us time and money, it's also assured our customers that they no longer have to go to reception; they can check-in online, pay their balances and order newspapers and other extras straight from their mobile.

Matt Way  Resort Director

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