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Twin Creeks 2

Smooth sailing marina management with the powerful RMS platform

Property
Premiere waterfront living and multi-use marina
Location
Lakeside Marina in Winchester, Tennessee.
Solution
Marina specific property management solution 
Twin Creeks Marina, US
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Luxury lake front living with full marina amenities

Twin Creeks Marina offers premiere waterfront living on the gorgeous Tim Ford Lake situated in Winchester, Tennessee. The property offers full amenities that consist of parking bays for boats, a full range of water vehicles for rent and an exquisite store that fulfils all shopping needs for a day out in the lake. The scenic lake location has state of the art designed buildings, access to outdoor walks and restaurant dining.

Business challenge
Flexible software that's user-friendly  

Twin Creeks needed an adaptive solution that can support their diverse lake amenities and uphold the luxury accommodation offering across the property. The previous provider lacked depth in offering a flexible software that could easily integrate guests into a cloud-base solution for transparency and communication amongst guests. Further, they identified that they needed a PMS provider that could offer IBE solutions for booking amenities such as boats and jet skis.


When we integrated RMS, it gave me the ability to cross-train employees and I only had to be fluent in one software platform.
Tim Jefferies Property Manager
Twin Creeks Restaurant
Product implementation
Guest-facing features a game-changer for this lakeside destination

RMS’ dynamic property management system has allowed Twin Creeks to advance their marina and lakeside accommodation by implementing contactless guest facing features with a cloud-based solution. RMS' Guest Portal allows Twin Creeks guests to self-manage their bookings and use contactless check-in and out software. Twin Creeks can also benefit from key RMS features that help to manage bookings, increase occupancy and simplify rate changes with an automated rate manager.

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Contactless technology designed for your guests

Providing a digital guest portal, that tracks and manages booking, contactless check-in and out, and allows secure payments has made daily workflows seamless.

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Increased direct bookings through your website

Our fully interactive and customisable IBE has given Twin Creeks control over direct bookings in real-time and has massively reduced their OTA costs.

Activities at Twin Creeks resort and marina Dining at Twin Creeks resort and marina
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RMS has delivered free-flowing processes for this multi-use property
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Multi-use marina
with 176 berths
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Different area types on
one central platfrom
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11.9% increase in
yearly revenue
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3 integrated RMS POS outlets throughout venue
Twin Creeks resort

With RMS, I know they’re always looking down the road. They continue to improve the update the platform. It seems like there’s always a new feature coming out and that was important to me when looking for a vendor.

Tim Jefferies  Property Manager
Partner outcomes
RMS has delivered the right tools for Twin Creeks to grow revenue and customer satisfaction

RMS and Twin Creeks have established a prosperous partnership that has increased business efficiencies and customer satisfaction. The RMS team have brought new standards to the Twin Creeks team and provided high level customer support when delivering on real time contactless solutions. Since Twin Creeks has joined RMS’ property management software, they have increased overall customer satisfaction and supported staff with key training. With Twin Creeks joining this new partnership with RMS, they now have access to cloud-based software that can seamlessly integrate all their amenities and accommodation in one centralised area.

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