AlMajd AlArabia solves complex hotel operations and compliance challenges with RMS Cloud

The Challenge

Operating in one of the most dynamic hospitality markets in the world, AlMajd AlArabia faced several challenges that limited its efficiency and growth. Saudi Arabia’s Ministry of Tourism mandates strict reporting requirements for financial, occupancy, and reservation data, which previously required significant manual effort. 

• Complex compliance requirements were amplified when managing thousands of rooms across multiple locations – stretching internal resources, and significantly increasing the potential for human error. 

• Recognising the importance of leveraging effective software to keep pace with a growing portfolio and heightened local competition, many PMS providers were unable to meet the unique needs of the region. 

• Language and cultural nuances added an additional layer of complexity, particularly when implementing new technology and training a diverse workforce. 

AlMajd AlArabia needd a scalable PMS solution, capable of addressing these specific requirements while facilitating a seamless adoption process.

The Results

Adopting RMS Cloud delivered transformative results for AlMajd AlArabia. The automation of regulatory reporting not only reduced manual effort but also significantly minimised errors, allowing staff to focus on enhancing the guest experience. By integrating RMS Cloud’s Internet Booking Engine, the company gained greater control over its direct booking experience and increased revenue by reducing third party OTA commissions.  

The implementation process, despite potential cultural and language barriers, was a resounding success due to RMS Cloud’s proactive training initiatives. Staff quickly adapted to the new system, embracing smoother operations and greater confidence in day-to-day tasks. 

Looking ahead, AlMajd AlArabia sees RMS Cloud as a critical partner in its continued growth. The PMS’s scalability ensures the group is well-equipped to continue is rapid expansion, aligning closely with Saudi Arabia’s Vision 2030 – placing tourism at the heart of the nation’s economic diversification strategy. 

• Automated regulatory reporting, saving significant staff time and reducing errors 

• Greater control over occupancy and bookings through direct booking capabilities 

• Effective staff training, overcoming cultural and language barriers