Allow guests to conveniently map out their own customer journey within RMS Cloud’s guest portal. The user-friendly interface allows guests to track and manage bookings, make payments for additional features, complete pre-registration, upload any COVID-19 vaccine certificates/tests and check-in & check-out of the property without interacting with the staff. They are also able to use your restaurants, cafés and bars and have the amount charged right to their room.
Communication is key and that's why RMS’ hospitality management system comes with a robust messaging centre that lets you communicate with your guests and staff. Guests can reach out to you while making a reservation through the IBE or an OTA for special requests. Whereas you can send scheduled pre-arrival and on-arrival messages to provide your guests with useful information about their stay via emails and SMS's This allows you to track all your guests' comms, details of their bookings and preferences under one platform.
Adopt guest centric marketing that gives your business the opportunity to enhance customers experiences with marketing tools that reward and retain your customers. Your property will have access to use built-in guest facing tools such as eDMs and two-way SMS to communicate with guests, send offers and promotions and create loyalty programs within RMS.
RMS’ advanced technology allows you to improve business communications and maximise customer satisfaction with detailed guest focused marketing.
Check-in and check-out of rooms using the guest portal
Give guests complete access to manage their bookings and preferences by giving them access to their own account
With RMS’ Guest Document Capture functionality guests can upload - IDS, passports, lease agreements, contracts etc
Guests can manage reservations and check in without interacting with the staff through an iPad at the front desk
Improve customer communications and retention by sending tailor-made packages to your customers via email
Get guests to keep coming back by incentivising their stay with loyalty points