Roomzzz

Aparthotel operator Roomzzz quadruples automated payments, saving time and reducing the risk of human error.

RMS Cloud’s automated booking system streamlines check-ins for a seamless guest arrival experience.

The Challenge

Established in Leeds in 2006, the serviced apartment brand has quickly grown to 11 properties across eight locations and offers the quality and reliability of a hotel with the comfort of a home to guests predominantly looking for longer stays.

Roomzzz had quickly outgrown its previous PMS solution. Payments were also mostly manual: just 10% of payments were automated, with reservation staff manually processing the rest.
A large proportion of clients needed to pay for their accommodation a week before check-in and Roomzzz was not able to facilitate that securely.
The VAT drop was another cumbersome process for Roomzzz’s teams. Up to 60% of Roomzzz’ guests book for over 28 nights, requiring to manually drop the VAT on every night booked.

RMS Pay enables effortless pre-arrival payments for a stress-free stay.

The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.

VICTORIA CURLEY, Head of Commercial at Roomzzz

RMS Pay's intuitive features create efficient, seamless guest experiences.

The Solution

Roomzzz selected RMS Cloud's Property Management Software out of 20 other providers for its multi-property capabilities, ability to automate operations and the flexibility and adaptability of the solution.

40% of payments are now automated thanks to the ‘Pay by Link’ functionality and Guest Portal. The system automatically sends a Pay by Link seven days before the stay to securely take payment, then reconciles it against the booking on the system, saving the team a huge amount of time and removing the risk of human error.
Unique to RMS Cloud, the VAT drop is now completely automated, removing internal processes and saving time.
Since adopting RMS Cloud, Roomzzz has been able to restructure the reservations department, allowing them to upskill the team and considerably improve employee satisfaction.
Roomzzz customers have also benefited from quicker communication with RMS Cloud’s triggered correspondence functionality, providing instant responses throughout the booking process and guest journey. Previously, guests waited up to 24 hours to receive booking confirmation, which now happens immediately, and automatic communication can now be sent to prompt check-in and update guests on their stay.

The transition from Roomzzz’s previous PMS to RMS Cloud was also made easy thanks to RMS Cloud’s open API.

Payment for additional services and experiences is made seamless with RMS Pay.

The Results

40% of payments now automated

VAT drop manual process removed

Instant guest communications

Improved employee satisfaction

Since the integration of RMS Cloud, we have also been able to give back a number of processes to each property, something that wasn’t possible beforehand because the technology was too complicated.

This decentralisation has meant that we have been able to restructure the reservations department allowing us to upskill our teams more than we ever have done before, considerably improving employee satisfaction.