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One unified, scalable solution across 1,000+ serviced apartments

Serviced apartments at renowned aparthotels.
1,000+ units across more than 10 major cities
Enterprise solution for serviced apartments
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A home away from home in your favourite city.

UK based Roomzzz Aparthotels have always taken an innovative approach to business. Roomzzz has 11 locations in major city's around the world, from London to New York, with over 1,000 high-quality serviced apartment style accommodation in a unique Aparthotel offering. They bring style and adventure to business travel and flexible living. Suited for those travelling through for a night or parking up for a couple of months, Roomzz wants you to make yourself at home. 

Business challenge
Bridging the operational gap between all locations with an all-in-one system

Roomzzz had a unique business challenge that entailed connecting their 11 growing locations worldwide with the opportunity to expand quickly. Roomzzz looked at more than 20 PMS providers in detail and narrowed this down to invite 9 of the world's best to tender. After an extensive exploratory process, Roomzzz established that only a native, enterprise-enabled solution would suit their business structure. When assessing the right PMS, they needed a centralised solution to connect with their current on-premise solution bringing all 11 locations together while still handling scale for future growth. When they went hunting for the best hospitality technology match for their business, this dynamic flexibility was front of mind.

The engagement and level of understanding for our business was a key reason for choosing RMS
ROBERT ALLEY Chief Operating Officer, Roomzzz 
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Product implementation
RMS proves unbeatable after rigorous competitive evaluation as the leading cloud-based technology

RMS Cloud's advanced functionality won a successful bid over the key market competition to deliver a cloud-based solution to Roomzzz 11 global locations. Roomzzz can now access boundless capabilities that enhance operational efficiencies, guest experience and manage housekeeping in one place. Roomzzz will have access to a native communication channel to streamline data and reports with abilities to automate processes to save time and money. RMS' robust technology will solidify Roomzzz operations and fast-track them into future growth with an unmatched enterprise solution. 

Unified global operations critical for the business

Roomzzz can now combine data from all or select properties to build reports in real-time. RMS' dynamic software houses all their locations operational data in a single database removing discrepancies in records and end-of-day processes. The insights to be gained from having unified, golden guest records has meant new strategic direction for driving repeat visitation.

Aqua_Portal_Guest Portal
With leaders across the globe, 24/7 support is vital to Roomzzz

By partnering with RMS, they can now confidently get the support they need at any time. RMS has experts around the world ensuring teams can rely on true, 24/7 expert support whenever they need it most. With high-level account management and on-going support, RMS is placed to help the Roomzzz team as they grow.

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Lavender BG
RMS proudly delivering one of the world's biggest hotel groups
_Serviced Apartment
1000+ apartments 
on one platform
11 locations in major cities across in world
Dynamic rates pushed live across all units instantly
White_Up Time
over 126,964 bookings
taken in 2022
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The software is dynamic and flexible, with some great efficiency and simplicity. It will really help us to focus on the customer and continue to put the guest at the centre of the brand experience. RMS Cloud is the most significant piece of the technology stack which will drive Roomzzz forward on next steps to growth

Robert Alley  Chief Operating Officer - Roomzzz
Partnership outcomes
Delivering excellence with a simple solution to grow

RMS Cloud's advanced property management software is designed to support growth and deliver guest experiences in one unified system. Roomzzz can now take a confident step forward into expanding its business to more parts of the world with the right support. RMS has proudly helped Roomzzz implement new technology initiatives such as centralising data, automating tasks and delivering memorable guest experiences – making everyone feel at home. 


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