Our guest-facing team is flying now, processing payments in under ten minutes with RMS Pay. Using the Vault and manually entering card numbers into the bank EFTPOS terminal used to take six times longer.
The RMS team are always available for support and willing to do whatever it takes to ensure their customers get the best from the system. Make the best choice and choose RMS!
We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS makes that easy, and what got me over the line was the communication tools through SMS and triggered correspondence.
Since starting RMS PAY, we've had 0 disputes. We send links to the guests, either through emails or SMS, and at the point when they're updating their credit card information they take the liability. We haven't had a charge back ever since Feb 2023.
RMS Enterprise has helped uniform operations across our whole group of properties and onboarding new properties is quick and simple.
We don’t have the luxury of spending time training staff on our systems so it was essential that the software we chose was extremely user-friendly. Our team has already reported that RMS Cloud’s PMS is very easy and intuitive to work with.
The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.
RMS' Guest Portal has been a huge success for us. It's allowed our guests to check-in online and pay their balances all from their mobile.
RMS gives us the flexibility to integrate with multiple partners and the ability to view all our hotels in one interface.
RMS' Channel Manager has saved our revenue manager so much time!
