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Make a positive impression on guests by implementing a reservation management system that automates a huge portion of your daily operations and conveniently streamlines your guest’s online booking journey. Enjoy multiple features that will support your FOH and grow your business with a centralised platform that is easy to manage, offers contactless check-in’s, manages your bookings and connects your housekeeping.
Deliver a smooth booking experience right from your own website with our fully responsive internet booking engine (IBE). You can accept direct bookings from any device in real-time, reducing OTA dependency and keep everything in sync by integrating other RMS distribution and property management features. Providing an enhanced customer journey will lead to more informed booking decisions and easily guide your guests to completing a reservation.
RMS Pay has you covered. From state-of-the-art payment terminals, to integrated online payments, triggered payments through RMSPaylink to allowing guests to use the latest digital wallets, RMS Pay is everything you could ever need to make getting paid easy.
RMS Pay delivers merchant and transaction fees competitive to most banks and thir-party providers. By keeping all your payments built-in to your property management solution you’ll be rewarded with accessible rates and no yearly merchant fees!
As we expand, we need systems that are scalable and RMS's solution confidently meets this requirement.
We have noticed improvements in a number of areas of the business since we started using RMS thanks to the enterprise database and transparency of information.
If you get the pillars of hospitality management right then everything flows from there. Your technology is paramount.
Everything we throw at RMS, it handles handle with ease.
Given the many features of this software, we are confident RMS is the best tool suited to drive our business forward.
Moving our technology platform to RMS Cloud has given us the scope and flexibility we need as the business continues to evolve.
RMS has improved communication with our guests, improved visibility with our owners and given us more control on our inventory and pricing.
RMS' pre check-in has been hugely successful; guests can check-in online, pay their balances all from their mobile.
The built-in native channel manager within RMS has saved our revenue manager so much time!
15% for direct bookings across the parks wasn't great, so to see that grow to 30% on average across the parks is really satisfying
When we integrated RMS, it gave me the ability to cross-train employees and I only had to be fluent in one software platform.
We are not slowing down our development and have on-going construction of new facilities. We chose RMS as their platform can keep pace with our rapid scaling.
Our partnership with RMS Cloud will absolutely deliver on this expectation and their innovative software will be crucial to all aspects of running our parks.
The engagement and level of understanding for our business was a key reason for choosing RMS.
We have been with RMS for 4 years now, and the ability to view all hotels from one interface has been a game changer that saves us time and money.
With Niseko's growing prominence as Asia's top ski destination, accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests.
More than ever, travellers are seeking a convenient and stress-free experience which extends through to their accommodation, and we are confident we will deliver on that with our new website, 24/7 online concierge, and hassle-free self-service technology.
Things are changing all the time - you have to keep up with the times. This is why RMS has been the best partner for our park.
We are all about having an experience-based accomodation that is different in every way shape and form to a hotel. Every opportunity to be different, we are different.
RMS has simplified our operation, extended the latest PMS features and made it easy at very reasonable cost.
The ease of which Annual Holiday Site Agreements and schedules are now processed through RMS has cut 90% of the time off of the process and made it so much simpler for the Annual Holiday Site guest to update and accept the new Agreement.
We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence.
Before the grand unveiling of RMSPAY, our manual payment process felt like a cumbersome anchor, dragging on our daily rhythm with its time-consuming nature. But now, get ready to experience a transformation like no other!
Our guest-facing team is flying now, processing payments in under ten minutes with RMS Pay. Using the Vault and manually entering card numbers into the bank EFTPOS terminal used to take six times longer.
One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guest and save time.
Since starting RMS PAY, we've had 0 disputes. We send links to the guests, either through emails or SMS, and at the point when they're updating their credit card information they take the liability. We haven't had a charge back ever since Feb 2023.
We don’t have the luxury of spending time training staff on our systems so it was essential that the software we chose was extremely user-friendly. Our team has already reported that RMS Cloud’s PMS is very easy and intuitive to work with.
The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.
It handles all the money we receive from bookings, and we’ve been able to eliminate our EFTPOS machine. Because it’s cloud-based, we’re not tied to an office. All of our payment processing is handled through RMS Pay, freeing up a lot of our time.
We save so much time with people checking in online and paying online. The labour is significantly reduced, so we have more time to be able to do other things on our shifts, which is saving us a great deal of money.
