Introducing our refreshed PMS for modern operators

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We're excited to release our biggest and most exciting update in RMS history, with unrivalled features that make it easier than ever for accommodation operators to run their business.

Based on customer feedback, our revamped hospitality management system is available today for all customers, featuring a fresh modern interface and user-driven design. Primed as the future of hospitality software, the new version introduces the module market that helps streamline connectivity with integrations, and enhances other meaningful features, such as advanced security protocols, interactive dashboards, contactless guest solutions and a fine-tuned user experience.

“Over the years, the RMS Cloud system has evolved into one of the most celebrated platforms, for properties of all types and sizes. This update increases the value for our customers, through easy access to modern hospitality technology in a way that can be customised for an operator’s business strategy,” says Peter Buttigieg, RMS Cloud’s founder. 

“Today’s update is a result of meaningful feedback from our customers; savvy operators that understand how software can have an impact on effectiveness, efficiency and profitability. The new features will empower them to elevate their operational experience and allow them to do more for their guests.”

The release will enhance the user experience and meet the core demands of modern property operators across distribution, operations and guest marketing.

Increased productivity and efficiency 

Our redesigned interface boasts a fresh feel with intuitive iconography for device friendliness. 

What’s more, users can now customise the top toolbar for shortcuts to the features they use most often.

Fine-tuned user experience

The unrivalled all-in-one reservation screen, which includes guest, reservation and account information, has improved functionality and is refreshed for smarter usability and less clicks.

Updates include a dedicated field for OTA booking information and an intuitive section for guest upsell information. With everything located on a single screen, users can focus their attention on the information that matters.

Improve business decisions with interactive dashboards  

With advanced dashboards and interactive chart widgets, users can dive deeper into their PMS to make data-driven business decisions.

Don’t know where to start? Choose from our default dashboard templates for front office, financial and marketing roles within your business.

Streamline connectivity with integrations 

The brand new module market reduces reliance on manual configurations, with the ability to activate integrations using a self-serve tool within the PMS. Switch on RMS modules, such as one and two-way SMS, guest loyalty and Google address lookup or browse more than 50 connected modules from our range of partners. Modules currently offered include access control systems like door locks, revenue management, CRMs and more.

A speedier, safe, contactless check-in experience that’s still personal  

Streamline your guest experience through the pre-check-in or self-serve check-in functionality via the guest portal.

Customise pre-check-in questionnaires and capture COVID responses for a faster contactless guest experience. This innovative functionality helps forward-thinking operators manage guest expectations without the need to invest in additional hardware, or compromise service standards. 

Our new cloud-based key cutting feature will give users the ability to cut keys directly within the platform, minimising disruptions and increasing efficiency.

Peace of mind for data protection

Enhanced security protocols ensure that guest data is protected. Secure two-factor authentication enforces better user password management, and properties can create IP whitelists for authorised on-site personnel so that users can access the system with ease.

Reduce inbox clutter with relevant reports 

To keep user inboxes up to date, the scheduled reports feature has been enhanced by adding quarterly reminders for the reports that users still need, and to remove ones that are no longer relevant. 

Find out more about this exciting new update.


About RMS Cloud: RMS Cloud is a global, industry-leading software company providing flexible and scalable technology for the hospitality industry. Trusted by 6,000 properties across 43 countries, RMS Cloud's PMS software is designed to help accommodation businesses increase revenue and streamline operations so that staff can spend more time attending to guests' needs. Find out more about how we can help your property grow and succeed.