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News, insights, trends, and strategies to help you run your property better - and keep guests coming back.
What to look for when choosing channel management software You've just manually updated your rates on Booking.com when a guest books your last waterfr...
Property management
From check-in to strategy development: making automation work across hotel operations Hotel automation has moved from a future initiative to an operat...
Operations
Why guest service experience now defines hospitality success The way guests experience a hotel stay has changed. It’s no longer shaped by a single int...
Operations
Revenue growth requires a different playbook Revenue management has gotten complicated. Between managing multiple online travel agency (OTA) platforms...
Operations
Hotel housekeeping tips—faster rooms, better stays When a guest steps into her room for the first time, is it sparkling clean, welcoming, and Instagra...
Guest experience
Five hotel technology trends transforming hospitality operations It’s another high-pressure afternoon. Your team is juggling arrivals, late checkouts,...
Guest experience
What is a reservation system? Understanding booking solutions It's 2 AM on a Tuesday. A guest in Tokyo just booked a room for next month through your ...
Property management
The best hotel management software for smoother, connected operations At 4:47 PM on Friday, the Bayside Hotel’s email server collapsed. The IT guy was...
Property management
What is the procedure for guest check-in? A clear guide to each step Guest check-in is more than a formality; it’s the heartbeat of the guest experien...
Property management
What is the best hotel booking system to drive direct bookings? You can always tell when a hotel’s check-in is working well. Guests aren’t waiting, th...
Guest experience
Your hotel is hemorrhaging money while you sleep (and your software is to blame) Imagine this: Last Tuesday, Ms. Garcia checked into your hotel for th...
Property management
When we launched Hospitality Learning Labs, our goal was simple: create a space where hospitality professionals can learn practical strategies to thri...
Distribution and revenue