Any campground owner will tell you that after so many properties and expansions, it becomes nearly impossible to manage all channels of guest communication. From conversing on different booking websites to phone calls and emails, things just get lost in the shuffle.
As a property owner or manager, facing obstacles that interfere with your daily operations is a huge concern, as those can impact your property’s reputation and your guests’ experiences.
As a property manager, you’re always looking for improvements to provide your guests with excellent service and experience. But before you can enhance your campground or RV park’s operations, you need insight into your property’s weaknesses. This can be especially challenging if you manage a multi-property operation, since your inefficiencies may vary from location to location.
When was the last time your front desk staff was just standing around doing nothing? For many hoteliers, that’s rarely the case.
Your marina(s) all rely on your reservation management system to keep things running smoothly. While the software helps to keep current boaters’ reservations in order, did you know the right management tool can also help you attract new boaters as well?
RV parks are becoming an increasingly popular destination, as many travelers are deciding to spend more time outdoors with friends and family. According to the Outdoor Foundation, 7.1 million more Americans participated in outdoor recreation in 2020 than in 2019.
Migrating to an online reservation system can seem like a daunting task. There’s a lot to assess and plan for ahead of time, but you don’t have to do it alone.
You know that your outdoor property has processes that could be improved and that the right reservation management system can help you do it — but where do you begin?
Are you wondering how to increase direct bookings and your property’s bottom line? If so, the billboard effect may be able to help you.
If you’re utilizing a reservation management system without utilizing reporting, you’re throwing away valuable information and potentially negatively affecting your operations.
There’s no doubt that almost any brand can benefit from maintaining an online presence; campgrounds and RV parks are no exception. But with so many different social media platforms, it can be challenging to engage with them all.
Ah, online reviews. We’ve all used them at some point to make a decision about a brand. Whether it’s looking up a restaurant on Yelp to see its star rating or reading about a local entertainment venue on Google Reviews, customer feedback helps us choose trusted businesses based on others’ honest experiences.
It’s time to switch your property management system (PMS). But now that you made the decision to change your PMS, the reality of actually migrating your system is setting in… and the pressure is on.
Our industry comes with inevitable changes through high and low seasons, but it’s important to keep guests connected all year long through your hospitality marketing strategies.
As RV Travel and camping becomes more popular, competition for visitors can come down to which park has more attractive amenities. Travel trends show that parks that invest in upgrades show an increase in revenue as well as higher ratings and online reputation scores. It's important to know your customer base, collect and respond to their feedback, and keep up with the competition. Here are some upgraded amenities that some campgrounds and RV parks are offering to attract more visitors:
The hospitality industry immediately comes with a lot to manage: guests, calendars, property upkeep, customer service, special events, and so much more. Time is an important factor for making sure everything runs smoothly; the more time you can save, the better your property and guest experience can be.
Putting guests first should be the foundation of your business strategy — however, protecting your data is equally important. It can impact your business reputation, bookings, and revenue if you fall victim to malware or other cybersecurity concerns.
The path to operational excellence may seem like a daunting one — you know you want to save time and money while improving the guest experience, but how do you get started?
Managing marinas can be time-consuming and hectic. Between dealing with the upkeep of your docks, monitoring availability, and other operational business headaches, it’s impossible to do it all without the right tools.
Managing an RV park can be complicated, especially when you’re searching for the best ways to streamline and coordinate your day-to-day processes.
Like any business, your goal is to work towards operational excellence with your properties. You’re likely looking to seamlessly execute your day-to-day processes, ensure your guests are having a consistent, incredible experience, and position your properties for success in the hospitality industry.
In order for your outdoor property to be competitive in the industry, your business needs a positive online presence. While there are several reasons your campground needs a well-designed website, reaching potential campers and providing a professional first impression is the most important, as it is the key to increasing your reservations and obtaining a high return on investment (ROI).
You rely on your reservation and property management system to keep things rolling at your outdoor properties. After all, it tracks everything from personal guest information to operational expenses. Your reservation management system stores a lot of data about your guests, operational costs, maintenance tasks, and much more, but do you have access to all of that data?
How can I advance my property's sustainability efforts right now? “Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use technology we already have to make our operations more sustainable?”
Your property’s success depends on your occupancy rate, but it can be tough to keep the bookings coming day-after-day if you aren’t taking advantage of new technology available in the hospitality industry.
A hotel property management system (PMS) can undoubtedly help you streamline your operations. But anyone who has ever migrated solutions knows what a hassle it can be. You must first choose the best PMS to replace it with— a stressful decision in and of itself— but then also make the switch as painlessly as possible for your team and guests.
Operational success ... such an ever-elusive term within the hospitality industry. What does it really mean?
As an outdoor property manager, you have many hats to wear and very little time to wear them. Having an efficient reservation system in place is a must-have to help you avoid some of the challenges you and your staff would face without the right software.
As an outdoor property manager, it is crucial to effectively enhance the guest experience — from the moment they find your property to booking a reservation, it is paramount your future campers have a positive experience.
The hospitality industry comes with a number of unique challenges, including managing your property, your employees, and your guests — all at the same time. It might feel overwhelming, but it doesn’t have to.
As a multi-property business owner, you’re likely always looking for ways to improve operations, utilize data, and advance your outdoor hospitality business. By finding a hospitality reservation software that works for your properties, you can seamlessly manage everything in one place.
When traveling in campers and RVs, guests often drive late into the night to avoid bumper-to-bumper traffic and shorten travel time. You know better than anyone that this means campers arrive during all hours of the night...