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News, insights, trends, and strategies to help you run your property better - and keep guests coming back.
AI might be changing hospitality, but one thing became clear during a panel at this year’s Independent Hotel Show London: the future of the industry i...
Industry news
NoVacancy Sydney 2026 had one topic on repeat: AI. Panel after panel promised the future had arrived. But underneath the noise, a handful of genuine, ...
Trends
You know you should probably be posting on social media. But when you're running a campground or holiday park, dealing with guests, answering the phon...
Marketing
Guest expectations have shifted significantly over the past five years. What has followed isn't one dramatic change, but a steady rise in what guests ...
Guest experience
For the first time since we started tracking this in 2023, online search has overtaken word of mouth as the way campers find where to stay. Word of mo...
Industry news
We spent two days at Marvel Stadium for CRPVic 2026 and three words came up again and again: resilience, AI and consistency. They set the tone for eve...
Marketing
The long-term recreational vehicle (RV) park market was once the domain of seasonal retirees escaping harsh winters has expanded to include remote wor...
Property management
The RMS team spent two days at AHICE 2026 in Adelaide listening to operators, technologists, and hospitality leaders talk honestly about where the ind...
Marketing
Understand your guests and improve operations with hospitality podcasts Finding the right podcast is time consuming even for curious operators who kno...
Guest experience
What is a booking engine? (And how 2026 changes everything) By 2027, travelers will book hotels by asking AI assistants like ChatGPT or Google's Gemin...
Guest experience
Glamping vs camping: what’s the difference and why does it matter? Are your guests campers or glampers? The answer depends on whether they want to bri...
Guest experience
Five hotel technology trends transforming hospitality operations It’s another high-pressure afternoon. Your team is juggling arrivals, late checkouts,...
Guest experience