You’ve seen our top 5 pre-arrival automations, now let’s talk mid-stay and departure operations.
You're juggling check-outs, cleaning schedules, payments, and guest requests, all while trying to keep smiles on their faces. Hectic! But what if you could automate the chaos?
In part one of this series, we explored how pre-arrival automations can set the stage for a seamless guest experience. Now, we’re diving into the top 5 automations you can use during and after a guest’s stay to keep operations smooth, staff productive, and guests coming back for more.
Reconcile payments without lifting a finger
Remember the days of manually matching dockets to transactions? Neither do we, thanks to automatic reconciliation, powered by RMS Pay.
With RMS Pay, every payment (online or at the terminal) is automatically synced to the correct booking, meaning no more manual matching, no more errors, and no more wasted time. Your finance guy can put their feet up knowing everything is accounted for, and your front desk staff can focus on guests rather than spreadsheets.
Reconciling payments with RMS Pay gives you:
- Auto-synced hardware and eComm transactions
- Detailed transaction reports
- Visibility of guest transaction statuses
Reports that run themselves
Want to know who’s checking out tomorrow? Or which rooms need a deep clean? With Scheduled Reports, you don’t need to chase down data, it comes to you.
Operators can build and automate reports in RMS, either one-by-one or in bulk, to get real-time insights into arrivals, departures, housekeeping status, and more. You can schedule reports to send to relevant individuals, departments and stakeholders so everyone is current with your operational insights. It’s like having a personal assistant who never sleeps and always delivers.
Automating reporting helps you keep track of things like:
- Daily arrivals, departures and housekeeping
- Transactions, statements, reconciliation, gift cards and other accounting
- Online channel performance, promo codes and direct bookings
- Manager-level insights about guests, reservations and financials
Hands-off housekeeping and maintenance
Do you find housekeeping and liaising with service providers to be a logistical nightmare? You're not alone, but you can rest easy, because RMS works around the clock to automate staff management.
RMS helps you manage housekeeping by automating things like:
- Room assignments
- Track cleaning progress
- Manage staff schedules and external providers
- Pay providers and settle bills
Guests enjoy spotless rooms without delays, and your team stays productive without the usual back-and-forth.
Create consistency with enterprise credit card tokens
Run multiple properties and want to create a consistent guest experience across your portfolio? Now you can, with enterprise credit card tokens. Stored securely in RMS Pay, now you can charge guests automatically across properties in the same region.
So, how does that work? Say a guest stays at John Doe Hotel in Melbourne, then books a room at John Doe Hotel in Sydney, the Sydney property can charge the same card without needing to ask for details again. The same goes for mid-stay costs like meals, services and activities, and post-departure charges, like extra cleaning or damages. You can charge the token securely every time. It’s smoother for guests, and smarter for operators.
This kind of frictionless payment experience builds trust and keeps your brand top of mind for repeat stays.
Marketing that makes returning guests
Want to turn one-time guests into lifelong fans? RMS makes it easy with targeted marketing.
Add VIP tags to guest profiles and build rewarding campaigns with seasonal promos, off-season rates and free extras, all delivered through automated emails and SMS. Guests feel appreciated, and you get more repeat bookings without lifting a finger.
Whether it’s free nights, upgrades, or exclusive perks, RMS helps you build relationships that last.
Special Mention: No queues at the boomgates
Do you have cars backed up in the street trying to get into your park in peak season? Unclog the queues by automating access numbers in RMS.
RMS interfaces with leading boomgate partners like iPass, Evolution, CS Technologies and Aero, just to name a few, so you can pick and choose your integration to suit your needs.
You'll find two smart ways to automate boomgate access with RMS:
- Send guests their access code prior to arrival or departure by SMS or email
- Enable number plate recognition so cars drive straight through
And there you have it, smooth traffic flowing in and out of your property at zero labour cost.
And that's hospitality, upgraded
Picture it: your guest checks out without waiting, straight through the gates, their payment reconciles instantly, housekeeping knows exactly what to do next, and they receive a VIP reward before they even leave your property. I call that poetry in motion, à la RMS, but officially, we call it hospitality, upgraded.
Want to learn more about automating your workflows with RMS?
