Mid Year Momentum: What's new in Q2

This quarter, we shipped features that hit the most common pain points in property management — chasing payments, missed calls, low direct booking conversions, and fragmented guest experiences. We also picked up a major industry award, and launched a brand new community platform.

Here's a rundown of everything that's new.

New this quarter

Stop chasing payments, start scheduling them.

For most properties, payment admin is a drain — billing details, end-of-day balancing, chasing guests for outstanding amounts, retrying failed transactions. Multiply that across dozens or hundreds of reservations and you're looking at hours of staff time every week.

Advanced Payment Schedules are designed to take that off your plate.

Set up a template once, and RMS handles the rest — collecting deposits, instalments and balances automatically, based on your own payment logic. Every rate, every reservation, every time. No hunting through spreadsheets, no manual follow-ups, no avoidable no-shows.

Spreading payments over time through instalments also smooths out seasonal cash flow dips, so there are no dry spells between your peak and quiet periods. And for guests, a BNPL-like experience makes every booking an easier yes — guests tend to spend more when they're not paying everything upfront.

Advanced Payment Schedules support card tokens, Direct Debit via GoCardless, and Pay By Link (available with RMS Pay). Payment automation requires RMS Pay.

Everything in one place, the Automated Payments Dashboard.

Alongside Advanced Payment Schedules, the new Automated Payments Dashboard gives your team a single hub for all scheduled payments — what's paid, what's pending, and what needs attention, all filterable by payment type and status. For properties that prefer a more manual approach, batch processing is available directly from the dashboard.

No more spreadsheets. No more hunting through individual reservations. It's all there.

Cut hours of admin, automate invoicing and payment.

To take you from cash slow to cash flow, we're introducing Automated Invoicing & Payments for long‑stay and permanent guests.

RMS generates invoices, sends them, and takes payment automatically while keeping everything reconciled in real-time. That’s centralized billing across accommodation, F&B, activities, and utilities without spreadsheets or workarounds.

Apple Pay is here, and the numbers make a compelling case.

740 million people around the world use Apple Pay. This quarter, RMS Pay customers can give them the checkout experience they already expect.

The case for Apple Pay goes beyond convenience. When guests pay with Apple Pay, their actual card number is never shared with your property. A unique token is used instead, meaning there's nothing to steal if data is ever compromised. The results speak for themselves:

• -30% reduction in online fraud
• +4.6% uplift in payment authorisation — fewer declined transactions, fewer bookings that fall over at checkout
• +18% lift in cart conversions — the biggest drop-off point in online booking is the payment step, and Apple Pay removes the friction entirely
• 50% of Visa eCommerce is now tokenised — and when a guest's card is reissued or expires, their Apple Pay token updates automatically, so you never have to chase updated details

RMS Pay customers are already seeing the impact. In 2026, properties transacting through RMS Pay have seen a 96.88% Apple Pay authorisation rate across more than 10,000 Apple Pay transactions. The overall RMS Pay authorisation rate sits at 91.51% — well above the global average of 85-90%. And chargebacks? Just 0.03%, compared to an industry average of 0.89-1.1%.

Apple Pay is available with RMS Pay. Results may vary by property.

H1 look back

RMS Booking Engine wins TravelTech Online Innovation of the Year.

We're proud to share that the RMS Booking Engine has been awarded the 2026 TravelTech Online Innovation of the Year.

In the words of Bryan Vaughn, Managing Director at TravelTech Breakthrough Awards:

"The RMS Booking Engine was designed to remove those barriers, and it does more than just capture reservations. This breakthrough solution reduces friction, protects revenue, lowers fraud risk, strengthens direct channels, and gives operators greater control over the guest journey."

The data backs it up. Customers who have switched to the RMS Booking Engine are seeing:

• +5.5% average increase in direct booking conversions — nearly double the industry average
• +35% average increase in direct bookings, with some properties seeing over 90% uplift
• +33% impact on average daily rate

The rollout that began in January 2026 is nearly complete, and net-new enquiries are welcome now. Interactive Maps — built specifically for caravan parks and campgrounds — are also available as part of the Booking Engine setup.

Read more about the award here.

Success story

How Beachport Caravan Park generated $20,000 value in 30 days.

Beachport Caravan Park had a familiar problem: too many calls, not enough coverage. Peak periods meant missed calls, and missed calls meant missed revenue.

Enter Sadie AI.

In the first 30 days of implementation, Sadie AI handled 684 calls — 55% of all calls that month. Of those, 42 bookings worth $9,720 in revenue were captured directly. A further 122 inquiries representing $11,346 in potential booking value were tracked for follow-up.

In the words of the Beachport team:

"Sadie has completely changed how we handle calls. It frees up our team while making sure every call is answered and turned into an opportunity. No calls are ever missed, and we're capturing bookings with accurate, real-time information."

If missed calls are a problem at your property, Sadie AI is worth a closer look. RMS is currently offering a two-month free trial. Terms and conditions apply; RMS module fee not included.

Learn more about Sadie AI here.

New platform

Grow your network with RMS Community.

We've just launched RMS Community — a dedicated platform for RMS customers to connect, share knowledge and stay across everything happening at RMS.

Whether you want to follow product updates, join focused industry discussions, answer questions from other users, or connect with peers across the globe, Community is the place to do it.

Head to community.rmscloud.com to create your profile and get started.

Smarter Tech. Better Stays.  

Try the latest RMS innovations now

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