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Baillie Lodges 2

Achieving operational excellence with customised technology from RMS

Property
Experiential collection of 7 bespoke luxury lodges
Location
Premiere locations throughout Australia
Solution
RMS Enterprise solution for luxury lodges
RMS Cloud provides Baillie Lodges with management software
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Delivering premium experiential travel

Baillie Lodges provide world class accommodation that exceeds expectations of the luxury experience with premium, private lodges that capture the true essence of nature and cultural significance in remarkable locations. Baillie Lodges are reknowed for their bespoke hospitality experiences that focus on local cuisine, culture and architectural design.

Business challenge

A cloud solution to power holistic guest experiences across the group

Baillie Lodges made the shift to RMS Cloud to adopt new efficiencies in operations and gain confidence in software that supports a holistic guest experience. Identifying that they needed a cloud-based solution that can help improve guest correspondence, seamlessly collate finances from each of their individual properties and create customer profiles to enhance guest experience, like our 2-way SMS feature. Converting to one centralised property management enterprise was an opportunity that was beyond their previous provider and one RMS could excel in.


RMS' triggered correspondence functionality allows us to send custom guest communications automatically and the ability to append external documents to guest bookings enables our on-site property teams to view all guest-related correspondence without having to contact our central reservations department.
Jill Dean – Systems Project Manager, Baillie Lodges
Baillie Lodges improve guest experience with RMS Cloud
Product implementation

A customised experience to elevate each guests’ stay

RMS Cloud has provided Baillie Lodges with advanced property management software that has changed the way they do business across all 7 locations. With RMS’ easy to use interface and customised features, Baillie lodges have seen improvements with their end of day report and reconciliation that has been made possible with RMS' native dashboards. Further, Baillie Lodges can now offer a holistic customer experience with RMS’ guest correspondence and a branded guest portal that easily communicates between management and guests. It gives management access to valuable features such as guest travel updates amongst multiple properties within the single guest itinerary or if they have recurring stays, what the guests' preferences are, allowing Baillie Lodges to deliver world-class customer service. 

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Attentive service with personalised guest comms

Professionally engage with your guests by offering customised features including SMS, email, alerts and interactive guest portal.

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Insightful end of day reporting made easy

RMS’ integrated payment gateway aligns EOD settlements that are insightful and accurate with one easy time saving function.

Fine dining at Baillie Lodges Baillie Lodges front desk manager uses RMS Cloud's reservation management system
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Taking luxury to new levels with RMS Enterprise technology

7 bespoke
luxury lodges

1 centralised
enterprise database

15 automated
custom reports

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41 connected
booking channels

Case Study Baillie Lodges Quote overlay_op

We have noticed improvements in a number of areas of the business since we started using RMS thanks to the enterprise database and transparency of information. The user-friendly interface makes it easy to train new staff thereby reducing training time and costs.

Jill Dean – Systems Project Manager, Baillie Lodges

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