Guest data trapped across booking channels, PMS records, and disconnected messaging tools forces properties into generic, one-size-fits-all guest communication and guests into repeating themselves at every touchpoint. TrustYou connects to RMS to unify reservation and guest data into a single "Golden Guest Profile," then powers always-on, personalized messaging that remembers every guest across every stay, turning one-time bookings into lasting relationships.
.jpg?width=1260&height=840&name=iStock-2174137311%20(1).jpg)
.png?width=80&height=80&name=alarm-warning-fill%20(1).png){kind=icon}
Unifies reservation and guest data from RMS into one profile that remembers preferences across every stay.
.png?width=80&height=80&name=calendar-2-line%20(1).png){kind=icon}
The AI Agent recalls previous conversations across email, SMS, WhatsApp and webchat, so guests never repeat themselves.
Monitor key revenue metrics and market trends effortlessly. Pre-built, multilingual templates trigger automatically from RMS reservation data — at booking, pre-arrival, in-stay, and post-stay.
The results speak for themselves.
Hospitality business powered by TrustYou
Increase in guest survey response rate
(Mandarin Oriental, 8% → 19% in 3 months)
increase in guest reviews within months (Servigroup Hoteles)
Automated, always-on communication
TrustYou's integration with RMS pulls reservation and guest profile data: booking details, stay dates, room type, and contact information, directly into TrustYou's Customer Data Platform (CDP).
This builds a unified "Golden Guest Profile" for every guest, which TrustYou's AI Agent uses to power automated, personalized communication across email, SMS, WhatsApp, and webchat.
Because the Agent remembers prior conversations and stays, guests never have to repeat themselves. Properties get consistent, always-on guest engagement without adding staff workload, across every property in their RMS portfolio.
Supported functionalities include:
Retrieve property information
Retrieve guest profiles and contact details
Retrieve reservation and stay details (booking, check-in/check-out dates, room type)
Sync reservation data to build unified Golden Guest Profiles
Trigger automated, personalized guest messaging (confirmation, pre-arrival, in-stay, post-stay)
Multi-channel guest communication (email, SMS, WhatsApp, webchat)
Properties running on RMS should turn every reservation into a lasting guest relationship — with unified guest profiles, always-on AI communication, and a memory that carries across every stay.
