RMS | Blog | Guest experience

Photo of eco-friendly building. Green architecture is one component of a sustainable hotel strategy.

16 October 2026

Sustainable Hotel Operations Win Corporate Travel Business

Corporate travel buyers are no longer satisfied with a green logo in a hotel lobby. They need verifiable data—room night carbon factors, third-party c...

Property management

8 October 2026

85% of campers want to choose their exact site. Here's what that means for your park

Every year, RMS runs the State of the Outdoor Accommodation Report because camper expectations move faster than most operators have time to track. The...

Guest experience

Hotel guest arriving at hotel for check-in

2 October 2026

The quickest way to lose a guest's trust? Make them question the bill.

I recently stayed at a hotel in Manchester, UK, for work, and it was one I'd been looking forward to staying at. It was beautiful, a little different,...

Guest experience

28 September 2026

How to Make Social Media Work Harder for Your Park

You know you should probably be posting on social media. But when you're running a campground or holiday park, dealing with guests, answering the phon...

Marketing

25 September 2026

The hotel guest experience is changing. Here’s what comes next.

Guest expectations have shifted significantly over the past five years. What has followed isn't one dramatic change, but a steady rise in what guests ...

Guest experience

2 September 2026

Why employee wellbeing is the next frontier for workforce solutions providers

Workforce solutions providers have always been measured on operational efficiency: occupancy, turnaround times, cost per bed. But that's no longer the...

Guest experience

A couple sitting by the water in an outdoor environment

27 August 2026

From gate code to golf cart waiver: What one app can do for a park

A recap of this month's Learning Labs session with Bobby Sorden, CMO of AppMyCommunity

Marketing

27 July 2026

From Curious to Committed: The Year Hospitality Put AI to Work

A year ago, many conversations we had with hoteliers circled the same question: does AI really belong in my business? Today that question has changed ...

Guest experience

20 July 2026

20 creative ways to book hotel ancillary revenue

Fresh ways to increase hotel ancillary revenue: Creative tips for your property Room revenue keeps your hotel beating. But in a hospitality market sha...

Guest experience

10 June 2026

Long-term RV park operations: Market trends reshaping the industry

The long-term recreational vehicle (RV) park market was once the domain of seasonal retirees escaping harsh winters has expanded to include remote wor...

Property management

Photo of people making a podcast with one person recording an interview with the other.

9 June 2026

Best hospitality podcasts to stay ahead in the industry

Understand your guests and improve operations with hospitality podcasts Finding the right podcast is time consuming even for curious operators who kno...

Guest experience

Happy couple using a digital device to make a hotel booking while relaxing at home.

9 April 2026

What is a Booking Engine? Integration, AI, and the Future

What is a booking engine? (And how 2026 changes everything) By 2027, travelers will book hotels by asking AI assistants like ChatGPT or Google's Gemin...

Guest experience

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Hospitality moves fast.
Stay ahead.

85% of campers want to choose their exact site. Here's what that means for your park

Sustainable Hotel Operations Win Corporate Travel Business

85% of campers want to choose their exact site. Here's what that means for your park

The quickest way to lose a guest's trust? Make them question the bill.

Stay up to date with our latest news and insights

How to Make Social Media Work Harder for Your Park

The hotel guest experience is changing. Here’s what comes next.

Why employee wellbeing is the next frontier for workforce solutions providers

From gate code to golf cart waiver: What one app can do for a park

From Curious to Committed: The Year Hospitality Put AI to Work

20 creative ways to book hotel ancillary revenue

Long-term RV park operations: Market trends reshaping the industry

Best hospitality podcasts to stay ahead in the industry

What is a Booking Engine? Integration, AI, and the Future

Hospitality moves fast.Stay ahead.

85% of campers want to choose their exact site. Here's what that means for your park

Sustainable Hotel Operations Win Corporate Travel Business

85% of campers want to choose their exact site. Here's what that means for your park

The quickest way to lose a guest's trust? Make them question the bill.

Upgrade your inbox

Stay up to date with our latest news and insights

How to Make Social Media Work Harder for Your Park

The hotel guest experience is changing. Here’s what comes next.

Why employee wellbeing is the next frontier for workforce solutions providers

From gate code to golf cart waiver: What one app can do for a park

From Curious to Committed: The Year Hospitality Put AI to Work

20 creative ways to book hotel ancillary revenue

Long-term RV park operations: Market trends reshaping the industry

Best hospitality podcasts to stay ahead in the industry

What is a Booking Engine? Integration, AI, and the Future

Hospitality moves fast.
Stay ahead.