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Marketing

Nailing your property’s photography

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Hotels & Resorts

Tents, turndowns, and tech: What hotels and holiday parks can learn from each other

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Latest News

Frankie Bonadio steps into the Parks spotlight — and brings years of hospitality insight with him

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Sustainability

More than a green sticker: making sustainability a shared mission

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Hotels & Resorts
Tents, turndowns, and tech: What hotels and holiday parks can learn from each other

A journey rooted in passion Hospitality has always been in my blood. My journey started in Germany and took a surprising yet transformative turn during a gap year in Ireland. While I initially set out to pursue a career in hotel management, the experience of working hands-on in roles such as night manager and duty manager across various hotels gave me a genuine appreciation for the fast-paced nature of this industry.

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Latest News
Frankie Bonadio steps into the Parks spotlight — and brings years of hospitality insight with him

After nearly four years supporting some of RMS’s biggest clients across hotels and holiday parks, Frankie Bonadio is taking on a new role: Sales Manager for Holiday Parks and Campgrounds. While the title may be new, Frankie’s no stranger to the realities of park life — from juggling front desk chaos to helping operators unlock the full potential of their tech. We sat down with Frankie to chat about his journey, what excites him about the parks community, and why getting the basics right (like online check-in and strong coffee) can make all the difference.

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Team working on digital content
Marketing
How digital habits are reshaping hospitality

From Gen Z to Baby Boomers, each generation has had a different relationship with technology, but one thing is certain: digitalisation is reshaping how travellers discover and experience hospitality services. As someone from the tail end of Gen Z, I’ve grown up surrounded by constant innovation, and I realise that staying on top of these changes can feel overwhelming. In the travel industry, understanding how these shifts impact consumer behaviour is key. To make it easier, this breakdown highlights key digital transformation trends from ITB Berlin and offers actionable insights to apply in your business.

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Sustainability
Sustainability in hospitality: how tech is making green stays the new gold standard

Why sustainability matters more than ever Sustainability in hospitality isn’t just a trend—it’s a business necessity. Guests care, corporate clients care, and, most importantly, the planet cares. Hotels and parks that embrace environmental and social responsibility aren’t just making ethical choices; they’re also improving efficiency, strengthening their brand, and future-proofing their business.

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Campground & Holiday Park
How technology can help Holiday Parks tackle ‘Ghost Camping’

Combat ghost camping: Maximise holiday park occupancy with PMS solutions. With more holiday parks facing operational challenges, "ghost camping"—where guests book but fail to show up—poses a growing concern for independent operators. Empty sites mean lost revenue, especially during high-demand periods, making it essential to ensure full occupancy. Leveraging property management software can help parks reduce no-shows and streamline operations without additional manual work.

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EMEA
Shaping the Future: Insights from BH&HPA Conference 2024

As the UK hospitality industry navigates through an ever-evolving landscape, the BH&HPA Conference 2024 proved to be a success as our first event for 2024, showcasing trends and industry updates. As corporate sponsors, the conference gave RMS a platform to showcase the latest trends in technology and share industry knowledge. It was a great opportunity to discover key findings from the latest 'Pitching the Value' report by the UK Caravan and Camping Alliance (UKCCA) and also delve into emerging trends shaping the future of holiday park hospitality.

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Guest Experience
Navigating the digital guest journey

The RMS Guest Portal is revolutionising hospitality, offering a seamless, digital experience from booking to check-out. Highlighting user testimonials and expert insights, this blog explores how the portal simplifies travel logistics, reduces check-in times, and enhances guest satisfaction. It demonstrates the shift towards contactless, cloud-based solutions, improving operational efficiency and personalising guest interactions. The portal not only streamlines procedures for operators but also paves the way for future technological advancements in the sector. Discover how the RMS Guest Portal is setting new standards for convenience and efficiency in hospitality.

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APAC
Streamline Peak Season Operations with RMS for Effortless Holiday Park Management

Managing a holiday park during peak seasons can be a challenging task, with the surge of guests and administrative responsibilities. However, integrating cutting-edge payment gateways such as RMS Pay can transform the check-in process into a hassle-free experience, ensuring seamless operations and heightened guest satisfaction. Let's explore how embracing technological advancements can alleviate the pressure of this year's peak season and revolutionise the check-in process at the front office.

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Events
RMS' innovative technology impresses at CIAA National Conference 2023

Embracing Connections and Advancements: A Memorable Recap of CIAA National Conference 2023

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Campground & Holiday Park
Make check-in easy with automation at your park

Get the most out of your park operations and embrace modern technologies to improve the guest experience, reduce front office demands and deliver smoother operations.

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RMS Pay
Boost your park revenue management with RMS Pay

When managing revenue, Holiday Parks are confronted with a series of limitless options that could make or break the financial structure of their business. A clear revenue management strategy can reduce wasted time, automate responses to market fluctuations and unlock pockets of hidden revenue in your park.

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Travel Trends
Is it time to install EV charging units at your park?

With EV vehicles expected to take over the Australian market, what does the future look like for park operators and installing EV units for guests?

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RMS Cares
Be empowered with technology that helps save lives.

RMS Cloud partners with Defibs Plus At RMS Cloud we strive to make a difference, not only in providing innovative technology but also supporting the well-being of our community. With over 30,000 Australians dying each year from Sudden Cardiac Arrest, we are asking you to help us take action by becoming part of a collective solution with DefibsPlus.

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Property Management System
4 Processes To Automate at Your Outdoor Property Today

You know that your outdoor property has processes that could be improved and that the right reservation management system can help you do it — but where do you begin?

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Marketing
Communication and Marketing Tools To Aid Recovery

As travel returns and hospitality businesses ramp up for the summer season, RV park and campground owners and operators need a software solution that supports their recovery by enabling effective marketing communications with guests. Look for a park management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.

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E-Book
Slow Season Starting? Not So Fast! How Campgrounds Can Overcome Seasonality

When the end of summer approaches, most campgrounds start to see their seasons slowing down. But it doesn't have to be that way! With the right tips and campground marketing ideas, there are ways to engage your audience, encourage visits in the off-season times, and overcome many of the typically slow season concerns you might be facing otherwise. Here are some ideas you can start right away to avoid slow season stagnation:

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Travel Trends
Delivering Campground Experiences for the New Travel Generation

Creating Experiences. Thanks to a new generation of travelers, those two words should be imprinted in your mind. Your job as an RV Park or campground manager/owner is no longer as simple as “Welcome to your camp site. Enjoy your weekend.” Campers, quite simply, want more. What lies behind the “more” is something called the experience economy, driven by people's growing interest in spending money on experiences rather than on material goods. These are the guests who want to show off their surroundings and share every detail of their vacation - typically on social media. Of course, it will come as no surprise that Millennials, the nation's biggest generation by the numbers, are at the forefront of this trend. And it's their vacation expectations (and their smartphones!) that should be shifting your strategy. Here are a few ideas that can help you make it happen. Make It Personal The most direct path to creating an experience for your campers is through knowledge. Learn about them and then personalize their stay based on that information. Here are two ways to make that happen.

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Property Management System
How To Maximize Your Reservations With a Campsite Booking Software

Your property’s success depends on your occupancy rate, but it can be tough to keep the bookings coming day-after-day if you aren’t taking advantage of new technology available in the hospitality industry.

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E-Book
5 Hospitality Website Trends to Improve Guest Experience

When guests are ready to travel, they research their accommodations and book where they’ll stay long before packing their bags. That means their search for lodging starts online, and oftentimes, it will lead them to a variety of hospitality websites.

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Property Management System
5 Signs Your Property Data Analysis is Lacking Visibility

The path to operational excellence may seem like a daunting one — you know you want to save time and money while improving the guest experience, but how do you get started?

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