Hospitality moves fast.
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News, insights, trends, and strategies to help you run your property better - and keep guests coming back.
If you’ve been adding a surcharge to guest payments at checkout, pay attention to this article, because that’s about to change. The Reserve Bank of Au...
Payments
Travelers today want more than a room. They want experiences that feel effortless, memorable, and personal to them. They also want these experiences t...
Guest experience
At this year’s CRP VIC Conference, I gained some inspiring and insightful learnings from the industry that left me eager to share more with you. Keyno...
Industry news
Over two intense, energising days - 17-18 September 2025, at ICC Sydney - I had the privilege to meet with hundreds of hoteliers, customers and partne...
Property management
The changing role of hotels operators
Property management
The best—and worst—time to run a hotel or park Fully Booked - episode 6 Flying back from my first HITEC in Indianapolis this June, I found myself thin...
Industry news
Victoria's (AU) free camping changes are good news for the independent holiday park industry, but peer-to-peer platforms like Hipcamp are unlikely to ...
Industry news
After another big year for the parks industry, the CIAA conference gave us a valuable opportunity to step back, take stock, and look ahead. From shift...
Industry news
Let’s talk about what’s really going on... After more than a decade working across holiday parks, campsites and now at RMS, I’ve seen firsthand just h...
Industry news
RMS Renditions: Take a look at what's new, what's improved and what's next at RMS This quarter, between waxing boards and sweating our way through the...
Product news
Smart marketing for hospitality operators Hi, I'm Sandrine Zechbauer, the new CMO of RMS. I spent most of my career working for airlines and tech comp...
Marketing
Insights from hospitality expert Zen Valli on how travellers book their stays. Booking habits are shifting, with guests prioritising convenience, flex...
Industry news