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News, insights, trends, and strategies to help you run your property better - and keep guests coming back.
Every year, RMS runs the State of the Outdoor Accommodation Report because camper expectations move faster than most operators have time to track. The...
Guest experience
AI might be changing hospitality, but one thing became clear during a panel at this year’s Independent Hotel Show London: the future of the industry i...
Industry news
Everyone is talking about AI, tokens and why Claude has changed overnight (again). Almost nobody is talking about the person in a hi-vis vest who has ...
Property management
For the first time since we started tracking this in 2023, online search has overtaken word of mouth as the way campers find where to stay. Word of mo...
Industry news
Workforce solutions providers have always been measured on operational efficiency: occupancy, turnaround times, cost per bed. But that's no longer the...
Guest experience
If you’ve been adding a surcharge to guest payments at checkout, pay attention to this article, because that’s about to change. The Reserve Bank of Au...
Payments
Travelers today want more than a room. They want experiences that feel effortless, memorable, and personal to them. They also want these experiences t...
Guest experience
At this year’s CRP VIC Conference, I gained some inspiring and insightful learnings from the industry that left me eager to share more with you. Keyno...
Industry news
Over two intense, energising days - 17-18 September 2025, at ICC Sydney - I had the privilege to meet with hundreds of hoteliers, customers and partne...
Property management
The changing role of hotels operators
Property management
The best—and worst—time to run a hotel or park Fully Booked - episode 6 Flying back from my first HITEC in Indianapolis this June, I found myself thin...
Industry news
Victoria's (AU) free camping changes are good news for the independent holiday park industry, but peer-to-peer platforms like Hipcamp are unlikely to ...
Industry news