What's new in September - Four New Integration Partners

No two hospitality businesses operate exactly the same way.

A holiday park looking to automate guest enquiries has different needs from a hotel focused on revenue optimisation. A full-service
property needs different technology again to connect accommodation, restaurants, bars and other outlets.

That's why we believe a hospitality platform shouldn't lock operators into a single way of working.

The RMS partner ecosystem gives customers the flexibility to connect specialist technology to the platform at the centre of their operations. And that ecosystem keeps growing.

Here are four new integrations helping customers grow their business - across guest experience, AI, revenue management and point of sale.

Avar: AI voice and text agents that automate conversations, tasks, and workflows.

Guest enquiries don't stop when the front desk gets busy or the office closes.

Avar builds AI-powered voice and text agents designed to handle conversations, tasks and workflows automatically. Its integration with the RMS Cloud Live API gives Avar access to real-time reservation and availability information, helping accommodation operators respond to guests around the clock.

For accomodation professionals, that means an AI agent can answer common questions, check live availability, assist with booking enquiries and provide property-specific information - while freeing teams to focus on guests who need their attention in person.

Avar supports both voice and text interactions, helping properties capture opportunities that might otherwise be lost when teams are busy or guests contact the property after hours.

Best for: Automating guest enquiries across voice and text, handling high call volumes and providing 24/7 guest support.

TrustYou: Turn guest data into more personal experiences.

Great hospitality depends on knowing your guests. But when information is spread across different systems, channels and stays, building that complete picture can be difficult.

TrustYou is an AI-powered hospitality platform that brings guest data, feedback and communications together. Through its integration with RMS, reservation and guest information can flow into TrustYou's Customer Data Platform to create a unified profile for each guest.

That gives operators a richer understanding of who their guests are and how they interact with the property - helping teams personalise communications throughout the guest journey and build stronger relationships over time.

TrustYou can also help hospitality businesses manage guest feedback and reputation, analyse sentiment and turn customer insights into action.

Best for: Guest profiles, personalised communications, feedback management and customer intelligence.

Right Revenue: Smarter pricing without a full revenue team.

Revenue management shouldn't be reserved for large hotel groups with dedicated teams.

Right Revenue helps independent hotels make more informed pricing decisions using forecasting, live performance data and dynamic rate recommendations.

Connected with RMS, booking data can feed into Right Revenue to help hoteliers understand changing demand, forecast performance and optimise pricing. Right Revenue generates demand forecasts up to two years ahead and lets operators analyse performance across areas including segment, source, channel, room type and rate type.

The result is sophisticated revenue management made accessible to independent operators - helping teams spend less time analysing spreadsheets and more time acting on opportunities.

Best for: Independent hotels looking to improve forecasting, pricing strategy and revenue performance.

Tevalis: Connect accommodation with food and beverage.

For hotels with restaurants, bars, room service and other outlets, the guest experience extends well beyond the room.

Tevalis provides hospitality POS technology designed to connect front-of-house transactions with the wider hotel operation.

By connecting property management and point-of-sale technology, hotels can create a more joined-up experience across accommodation and F&B. Tevalis supports capabilities such as guest and room lookups from the POS, room charging, transaction visibility and revenue reporting - helping teams reduce manual processes while giving operators a clearer picture of guest spend across the property.

Its broader platform includes POS, mobile ordering and management tools designed for hospitality businesses ranging from independent properties to multi-site hotel groups.

Best for: Hotels, resorts and accommodation businesses with significant food, beverage and on-property retail operations.

Your property. Your growth platform.

The best hospitality technology isn't necessarily the one with the most tools. It's the one where those tools work seamlessly together.

RMS provides the growth platform at the centre, while our growing ecosystem of specialist partners gives operators the freedom to choose the technology that makes sense for their property, their guests and growth plans.

Whether that's using AI to answer more guest enquiries, building a richer understanding of every guest, making smarter pricing decisions or connecting your restaurant with your rooms, these integrations are another step towards a more connected hospitality business.

And they're four of hundreds of technology partners available across the RMS partner ecosystem.

Explore RMS partners and integrations to find the right technology for your business.