Cheval Collection adopts Criton’s latest integration with RMS Cloud to offer mobile speedy check-in
Guests can now check-in to any Cheval Collection property with their smartphone using a new mobile app that integrates with the RMS Cloud Property Management System, which was installed across Cheval’s network of luxury apartments late last year.
Developed by award-winning technology provider Criton, the second-generation mobile app means users can retrieve their booking confirmation in app and check-in on arrival.
Cheval Collection launched its first mobile app using Criton’s guest engagement technology in August 2018. Since then, the app has helped the luxury collection drive more digital guest engagement and increase direct and repeat bookings.
RMS Cloud technology enables Cheval Collection staff to manage all key admin and distribution functions through a single cloud-based platform, increasing productivity.
The new Cheval App, which is now available on both the Apple and Google Play Stores, features a seamless integration with the RMS Cloud Property Management System, which was installed across the Cheval network late last year.
George Westwell, CEO of Cheval Collection, said:
“Our guest experience is always of the upmost importance to us and we’re delighted that with Criton’s new technology we’ve built an app that is helping us support the entire guest journey.
As we expand our portfolio of properties - with the recent addition of the newly refurbished Cheval Gloucester Park, Kensington - it’s particularly beneficial for us to put our brand on our guests’ phone and be able to show all our properties within one single platform guests can easily engage with.”
Julie Grieve, Founder and CEO of Criton, said:
“As an early adopter of Criton’s technology, it’s fantastic to see how Cheval Collection has embraced new integrations to deliver a truly enhanced guest journey. From our 2019 research, we know that nearly 60% of guests want to check-in via a mobile app. With large chains adopting this technology already, Criton’s platform lets independents wholly compete with global brands.
At a time of ongoing change for the hospitality industry, using technology to increase in-stay spend and direct revenues is critical to help businesses overcome the challenges they face.”
Peter Ferris, Global Director Sales and Marketing. of RMS Cloud, said:
“Mobile check-in is a non-negotiable for many travellers in 2020 and we’re pleased to partner with Criton on this project. The Criton app offers a great range of functions that customers these days have come to expect”