Innovation Update Archive

Elevate your rewards experience with the newest module in our lineup

We’ve enhanced our loyalty program options by adding Loyalty by Nights. This new module enables your guests to earn rewards for each night they stay at your property.

Configure rewards how you want with this module, whether your guests get $25 after staying for seven nights, or $10 for the first two nights they visit your property. You’ll still enjoy the customisation you’re used to, including sign-up credits, expiration rules, birthday rewards, and more. 

Revolutionise how you determine booking order with smart room assignments

Streamline your reservation allocation strategy with enhanced controls. Assign room numbers in bulk and prioritise room assignment with criteria such as units with owner contracts, date of arrival, total length of stay, and date of initial booking.

Other new options give you more control over your allocations by enabling you to create more specific rules, like excluding room numbers and categories from auto-assignments or opting to ignore existing booking preferences.  

Enhance the visitor experience with more guest management options in the Guest Portal

We’ve made the Guest Portal even more convenient for you and your guests. Now, when a guest needs to add another person to an existing reservation, they can do this independently in the Guest Portal.

These modifications will still adhere to your maximum guest rules and your guests will see a recalculated balance if additional charges are required. You’ll never miss an added guest since these changes will trigger a Message Center notification.  

Customise your property’s cancellation policies with enhanced fee settings

We’ve added even more options to your Cancellation Policies setup page. Now, set detailed rules around your cancellation policies, like what percentage fee you’ll charge based on days’ notice given, or if you want a flat cancellation fee to apply to cancellations.

Once you’ve configured your policies, your database will prompt staff to review and confirm the fee before processing a cancellation and you can even require staff to leave supporting notes. 

We’ve made significant enhancements to the Tour Desk

Run tours at your property more efficiently with these upgraded controls and exciting new features:

• QR codes for easy scanning in of tour attendees  
• Send automatic tour confirmation emails with new merge fields, including QR codes, tour name, details & pricing
• Tour availability and schedule will display while adding a tour to a reservation 
• Tour details now show up in the In/Out Movements screen, alongside existing crucial in and out activities 
• While booking a tour, the date will match the arrival date on your guest’s booking 
• Restrictions you’ve configured in the Control Panel now appear in the Tour Desk too 
• You’ve got more controls while creating tours, including increasing or reducing capacity, overselling, and stop selling 

Conveniently refresh your property’s room clean statuses during the Night Audit 

Complete one action with multiple results by configuring room status updates to take place during the Night Audit. While processing the Night Audit your room statuses can automatically refresh according to your preferences, like Vacant Dirty rooms switching to Vacant Clean.

You can even configure the status of rooms that have been empty for a set number of days to switch to the new status of your choice.  

Assign your reservation quotes to occupied rooms to manage a waitlist in RMS

We’ve expanded the functionality of Quotes in RMS to empower properties to create a detailed waitlist. Now, when a guest calls in to inquire about availability and there isn’t any that matches their preference, you can create a quote, assign it to a specific occupied room, and confirm the quoted reservation once this room becomes available.

You’ll be able to see these quotes in grey in the order of creation, so you’ll know who’s up next on the waitlist.  

Meet our new access control partner: RemoteLock

RMS has now partnered with RemoteLock, simplifying remote access management for properties worldwide. 
Say goodbye to keys and hello to smart access control. RemoteLock’s universal access control platform offers the convenience and control that hosts need to manage access to their properties while sparing their guests the inconvenience of coordinating precisely timed key exchanges.

Automate property access and eliminate the hassle of keys for good with RemoteLock today by accessing the Module Market from your database. 

• Create pre-authorisation payment tokens using Guest Profile tokens
  Take advantage of tokenised credit card details to create simpler payments for guests who have previously stayed at your property or within your enterprise group.
  > Help Centre

• One-click Pre-Authorisation release
  Properties can now release funds held as pre-authorisation back to the cardholder within minutes, with just one click.
  > Help Centre

• Triggered correspondence options for Pay By Link Expiry
  Now, you can send Triggered Correspondence to your guests and customise the reminder timeframe, prompting them to make payment before their Pay By Link expires.
  > Help Centre

• Added security options for accessing the Module Market
  Customise Security Profile access for your team. Access to the Module Market can now be set for Property Level Modules, for the Properties each user has access to.
  > Help Centre

• Multi-language options
  A new option in the IBE header lets guests interact with your IBE in their preferred language. Give your guests peace of mind with an easy-to-navigate booking experience.
  > Help Centre

• Group Bookings outside of allotments
  Guests in group allotments can now choose to arrive and/or depart outside of the allotment window. Give each guest the comfort of customising their stay, while driving additional revenue.
  > Help Centre

• Multi-currency options
  A new option in the IBE header lets guests view rates converted to their currency of choice. Give your guests a simpler booking experience and peace of mind with the option to view rates in a range of currencies.
  > Help Centre

• Facility bookings as optional add-ons
  

  With the ability to add facility bookings to their initial reservation, your guests can now pre-plan their stay, and customise their experiences at your property.

  Using your pre-configured facility options and availability, guests can easily add the facilities they'd like to use during their stay after selecting room types when booking through your IBE.

• Extended booking timer
  With the ability to add facility bookings to their initial reservation, your guests can now pre-plan their stay, and customise their experiences at your property.

  Using your pre-configured facility options and availability, guests can easily add the facilities they'd like to use during their stay after selecting room types when booking through your IBE.

• Loyalty by Spend Sign-up
  

  Now, guests can easily opt-in to your Loyalty by Spend program. They can easily add to their very first booking made via your IBE, and your internal system will update to show they're active and enrolled.
  The feature is only available to properties with LBS already activated.