Hospitality is changing fast - not because operators want more technology, but because the workload is growing while guest expectations keep rising.
The real challenge isn't whether to modernise. It's where to focus first so your team saves time, your guests book with confidence, and your back-office stays clean without the monthly scramble.
That's the focus behind the RMS roadmap for 2026 - organised around three themes:
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AI-powered automations to give you hours back everyday
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A more immersive guest experience that converts and clicks into stays
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A simpler back office you can trust at month end
Here’s a a brief look at what the product team are currently working on to drive more value for customers around the world.
AI Powered Automations
Automation isn't about removing hospitality. It's about removing the admin that stops your team from delivering it.
In 2026, RMS is investing in automation and rolling out solutions that makes the everyday run smoother - especially for properties managing complexity across billing, payments, and longer stays.
Invoicing Automation & Payments
Automate the admin. Let the cash flow.
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For serviced apartments, hotels, and parks juggling medium-to-long stay tenants and guests, invoicing isn't a once-a-stay task. It's a cycle - charges accrue, stays extend, and billing needs to stay accurate week after week.
The real challenge isn't creating an invoice. It's creating the right invoice, on the right schedule, collecting payment the way you've agreed - and doing it without turning your team into a billing department.
That's why RMS is rolling-out Invoicing Automation & Payments: to help customers cut hours of billing admin every week by automate invoicing and charging the guest account with the cadence that matches the reservation - weekly, fortnightly, monthly.
Advanced Payment Schedules
Flexible payment rules that run themselves - across every booking type.
Payment collection gets messy when one policy must fit every scenario. Direct bookings pay differently to OTA reservations. Corporate travellers pay differently to weekend leisure stays, and incidentals shouldn't be handled the same way as accommodation rates.
The real challenge isn't taking payments. It's applying the right payment policy, to the right booking, at the right time - without your team spending dozens of hours manually policing it.
That's what the new Advanced Payment Schedules are designed to do in RMS: deeply customisable payment rules that automate when and how payments are charged across the booking lifecycle.
Giving RMS customers the power to:
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Access a new tier of traveller by offering instalment payments (opening up affordability without discounting)
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Get payment out of the way before arrival, helping reduce no-shows and check-in payment conversations
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Improve cash flow by collecting earlier and more predictably
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Drive stronger in-stay spend when the cost of the stay has already been covered well ahead of arrival
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Eliminate the admin headache of managing multiple payment models – RMS will manage everything for you
A more immersive guest experience
In 2026, RMS is investing in experiences that help guests explore, decide, and act - while reducing repetitive calls, emails and questions for your team.
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Self-service for smoother stays.
The New Guest Portal will give your guests a mobile-first experience that beautifully showcases your property and branding. Providing everything your guests need to manage their reservation before and during their stay - designed to deliver better guest communication and more revenue growth through upsells and add-ons and a guest journey that feels intuitive and modern from the first tap.
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Comprehensively redesigned for an integrated mobile-first branded experience.
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Enable self-service payments, check-in and out, direct messaging with fewer manual touch-points.
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Intelligently target offers for room upgrades, add-ons, tours and extras.
New Owners Portal (Optimized for Mobile)
Clear owner visibility and communication, with less admin.
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The New Owner Portal modernises the owner experience, so information is clearer, access is simpler, and operational load is reduced. Owners can view, download or print current and historical statements, view their properties availability and manage their owner stay reservations.
What it will unlock
· Faster access to the information owners care about
· Clearer property analytics and instant access to reports
· Better long-term owner relationships through clarity and consistency
Interactive Maps (New)
Help guests book the perfect spot, every time.
For many guests, booking a campsite or cabin is a visual decision. Where is the site or cabin? How close is it to amenities? Is it shaded? Quiet? Near the pool?
Our new Interactive Maps solution brings the property to life right in the booking flow, so guests can easily select one or multiple sites without guesswork - and less phone calls and rebooking headaches for your team.
We’re migrating all existing maps customers onto the new solution now, with new customers gaining access in March 2026.
AI Chat Booking
Turn "just browsing" into confirmed stays.
Guests don't just enquire on websites anymore. They message on WhatsApp, Facebook Messenger, Instagram, and when the reply takes too long, the booking often goes elsewhere.
In 2026, RMS is enabling AI Chat Booking through trusted third-party partners (like myma.ai) so chat queries and conversations can become confirmed bookings - without manual effort from your team.
Simplifying the back office
In 2026, RMS is simplifying payment collection and reconciliation workflows so teams can move faster and trust the numbers sooner.
AI Powered Bank Reconciliation
Live bank data. AI matching and reconciliation. Giving hours back in your week.
AI-PoweredBank Reconciliation will modernise reconciliation for every RMS property by connecting directly to your bank and automatically pulling in transactions on a regular schedule-so there's no more downloading and uploading bank files.
Smart AI-assisted matching will analyse transaction and instantly match withRMS - learning common patterns and suggesting matches, while keeping your team in control for anomalies and exceptions.
* Available in countries that support open banking.
Unlocking Direct Debit Payments with GoCardless
Direct Debit with GoCardless is purpose-built for recurring and bulk charging - adding a new payment channel to Automated Invoicing & Payments in RMS, giving you a reliable way to collect payments without chasing.
Once a guest mandate is in place, RMS can automatically collect funds in line with your invoicing cadence, helping reduce late payments, cut manual follow-up, and deliver more predictable cash flow with less admin.
Direct Debit will roll out to customers in Australia and New Zealand first, with other global regions to follow shortly after.
In 2026, everything on the RMS roadmap is aimed at one outcome: delivering a smoother operating model and greater profitability for hospitality operators.
More automation that meaningfully reduces real workload, more immersive guest journeys that actually convert, and a more connected back office – all powered by innovative AI and automation.
In 2026, we'll deliver these capabilities (and many more) to help you run a more profitable and efficient hospitality business.
We look forward to walking you through these innovations, and more, in our quarterly product release communications and webinars throughout 2026.
