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Saltwater Hotels & Resorts unifies operations across 30+ properties

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11%

increase in total bookings YoY

30+

unique properties across the group

20+

years of trusted partnership with RMS 

Executive summary

Saltwater Hotels & Resorts operates over 30 properties across Australia, offering everything from tourist parks to luxury lodges. To streamline operations and enhance guest experiences, the team partnered with RMS to centralize property and spa management.

With real-time access to bookings and guest data, staff deliver personalized service across all locations. SpaOne integration and RMS marketing tools further improved efficiency and engagement.

Since adopting RMS, Saltwater has seen an 11% increase in bookings and continues to grow with a trusted technology partner of over 20 years. 

RMS Enterprise has helped to uniform operations across our whole group of properties, and onboarding new properties is quick and simple.

Luke Percival, IT Operations Manager, Saltwater Hotels and Resorts

Challenges

Centralising operations across 30 properties
Saltwater Properties needed a cloud-based solution to unify data, streamline financial reporting, and manage their diverse portfolio from anywhere in Australia.

Improving guest communication
Delivering a consistent and seamless guest experience across all locations meant finding a system that could support timely, personalised correspondence.

Integrating Spa Management
Bringing spa operations into their PMS was key to improving efficiency and delivering a more holistic experience for guests.

 

Saltwater Hotels & Resorts swimming pool
Saltwater Hotels & Resorts restaurant

Solutions

Saltwater Properties simplifies spa and accommodation management with RMS, bringing everything into one centralized system. The team now delivers a smoother, more personalized guest experience, while saving time across all 30 locations.

Cloud-based operations
Saltwater utilizes RMS cloud-based platform to manage bookings, guest data, and financials in real-time. Unified guest profiles help staff deliver personalized service at every property.

SpaOne integration
To support spa operations, Saltwater extended RMS's PMS with a seamless SpaOne integration, keeping everything in one centralized platform.

Guest engagement tools
Saltwater taps into RMS marketing features like loyalty and referral campaigns, as well as automated, personalized messages to keep engagement and repeat bookings high.

Results

Saltwater Properties has transformed its operations since adopting RMS across. With spa and accommodation services now managed from one centralized platform, the team runs more efficiently and delivers a smoother, more personalized guest experience.

  • 11% year-over-year increase in total bookings, following the move to RMS.
  • Centralized control across the group, with real-time access to data, bookings, and guest profiles.
  • Improved guest satisfaction, supported by personalized messaging, loyalty programs, and streamlined spa services.

As a loyal RMS customer for over 20 years, Saltwater continues to grow with confidence, backed by a trusted technology partner that evolves with their needs.

Saltwater Hotels & Resorts outdoor bath

11%

Increase in total bookings YoY

20+

Years with RMS

1

Centralized RMS database

30+

Unique properties across the group

The integrated Channel Manager within RMS has saved our Revenue Manager so much time!

Luke Percival, IT Operations Manager, Saltwater Hotels and Resorts