London, 14th April 2026 – RMS, a leading global hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with global bank payment provider GoCardless, to help hospitality operators tackle rising payment costs and margin pressures.
With card processing fees commonly sitting between 1.5% and 3%, and often higher for some online or manually entered transactions, payments remain a significant and often overlooked cost for hospitality businesses. For a mid-sized hotel processing $500,000 in annual card payments, this can equate to $7,500–$15,000 in fees each year, a cost that is becoming harder to absorb as regulatory scrutiny around surcharges increases across markets..png?width=668&height=501&name=GoCardless%20Direct%20Debit%20(1).png)
The RMS and GoCardless integration addresses these challenges by enabling operators to take direct bank payments, including direct debit and real-time payments, alongside cards, all within a single platform. This gives businesses greater flexibility in how they collect payments, while reducing costs and improving reliability across deposits, instalments, and longer stays.
Adam Seskis, CEO at RMS, said: “For a long time, payments have been treated as a back-office function in hospitality, but that’s changing quickly. As costs rise and guest expectations evolve, the way businesses collect payments is becoming a strategic decision. This integration gives hospitality teams more control, helping them lower costs and create a more reliable, scalable approach to revenue collection.”
Ian Boyd, General Manager, Australia and New Zealand at GoCardless, said: “Too many hospitality businesses are still relying on payment methods that weren’t designed for how they actually operate. Cards work well for one-off transactions, but they’re not always the best fit for deposits, instalments, or longer stays. We’re seeing a clear shift toward bank payments as operators look for more predictable, lower-cost ways to get paid.”
The partnership gives hospitality businesses a more cost-effective and dependable way to manage payments in an increasingly margin-conscious market.
