Executive summary
Gwel An Mor, a luxury coastal resort in Cornwall, UK, featuring 61 self-contained eco-lodges, partnered with RMS to modernise its property management operations. The resort aimed to enhance guest confidence and operational efficiency by adopting contactless technology.
RMS implemented a full-feature Property Management System (PMS) that enabled seamless online check-in, mobile payment links, and real-time communication between guests and staff. This transformation led to a measurable increase in guest satisfaction and staff productivity. Key outcomes included a 4.4% rise in Average Daily Rate (ADR) and a 17% boost in occupancy over three years.
The integration of RMS’s housekeeping portal and guest-facing tech allowed Gwel An Mor to centralise operations and deliver a frictionless, high-end experience.