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News, insights, trends, and strategies to help you run your property better - and keep guests coming back.
What is a booking engine? (And how 2026 changes everything) By 2027, travelers will book hotels by asking AI assistants like ChatGPT or Google's Gemin...
Guest experience
Glamping vs camping: what’s the difference and why does it matter? Are your guests campers or glampers? The answer depends on whether they want to bri...
Guest experience
Hotel pricing strategy: how the right decisions at the right moment drive revenue A strong hotel pricing strategy rarely starts with a spreadsheet. It...
Distribution and revenue
Hotel dynamic pricing: how to stop leaving money on the table Three months ago, a major conference was announced in your city for this weekend. Your c...
Operations
Hotel performance metrics: why more hotel KPIs don’t lead to better performance Every morning, you check occupancy. Maybe you glance at yesterday's re...
Distribution and revenue
Direct bookings: how to reduce commissions and take back control of your revenue For many properties, the moment of friction is familiar.
Operations
How voice AI is turning missed calls into direct bookings—and why the phone channel deserves your attention again.
Operations
What to look for when choosing channel management software You've just manually updated your rates on Booking.com when a guest books your last waterfr...
Property management
From check-in to strategy development: making automation work across hotel operations Hotel automation has moved from a future initiative to an operat...
Operations
Why guest service experience now defines hospitality success The way guests experience a hotel stay has changed. It’s no longer shaped by a single int...
Operations
Today, RMS, in partnership with RoomPriceGenie, is introducing Revenue Intelligence for our shared customers, a new way to bring trusted RoomPriceGeni...
Product news
AI is reshaping how travellers discover and choose accommodation. In the latest Hospitality Learning Lab episode with Leah Rankin from SiteMinder, we ...
Partners and integrations