End-of-year party traditions are set to take a different path in 2020 thanks to the global you-know-what. With many properties relying on domestic tourism and heavily limiting the number of guests in public areas to align with social distancing, the large-scale Christmas party may end up being a smaller affair.
Just like your favourite meal cooked to perfection, your property management software must contain the right ingredients to suit you and your tastebuds (or business in this case). At RMS, we understand that each property is unique, which is why our software doesn’t follow a cookie-cutter formula. Elements can be easily tailored to suit your property, and you can pick and choose from our wide range of functions, giving you more of what you need and less of what you don’t.
Peter Ferris has been appointed Director of Global Sales and Marketing at RMS – The Hospitality Cloud.
Despite being first introduced back in 1992, SMS is far from obsolete as a marketing method in the tech-savvy 21st century. And with open rates up as high as 98%, you’re missing a trick if you’re not utilising SMS technology in your hospitality business.
Australia’s caravan and camping industry is resilient in times of crisis. Strong demand prevails post major crises throughout Australia’s history, including Cyclone Tracy, the Global Financial Crisis and the September 11 attacks as Australians retreat to the safety, familiarity and comfort of a caravan and camping holiday.
Accommodation trends have shifted the way that properties operate. While the focus on reducing top-line costs remains a priority, properties are simultaneously trying to capture the gradual increase in consumer demand.
Airbnb has developed a standard of cleaning made specifically for hosts. Earlier this year, they partnered with health and hospitality experts to create their enhanced cleaning protocol, a set of guidelines for cleaning and sanitisation. These guidelines were developed with your well-being in mind, from recommended gear to step-by-step checklists.
Loyalty or rewards schemes are great revenue-driving and customer satisfaction solutions that encourage guests to spend more time and money at your property. Repeat guests will also be more inclined to spread the word to their friends and colleagues, boosting referral traffic and promoting word-of-mouth marketing.
Guest post by Murtaza Rangwala from Pace Revenue.
Whether you’re already using online travel agents (OTAs) to market your property or are just starting out, you want to make sure you’ve got the right configurations to maximise booking potential. In the current climate, it’s essential for properties to optimise their profiles on online booking websites to encourage more guests to book.
Following lockdowns and a decline in European and international flights, it was no surprise to see a spike in UK domestic travel throughout the summer months.
Guest post by Tracey Patterson, originally posted on LinkedIn.
Throughout September, we emphasised the importance of cybersecurity for your business, covering a range of topics in our dedicated Safety Security Month.
Accommodation managers hold a wealth of sensitive data in their property management databases - from guest details such as name, email address and mobile number, to full card details and passport information. If security is something you consider as a bit of an afterthought, your entire system could be at risk of a cyber attack.
The hotel industry was one of the sectors hit hardest by the unwelcome appearance of COVID, which has led to an unprecedented global shift in guest expectations and requirements. The road to recovery may be a long one but with a better understanding of how to best meet guest needs, hoteliers can start to put plans into action for reopening and beyond.
If COVID has taught us one thing, it’s that touch-free tech is here to stay. And not just as a convenient time-saver, (though that’s still a perk), but as an essential safeguard for guests and staff alike.
With properties finally reopening their doors following the global lockdowns, we want to make sure your PMS is in peak condition to help you navigate the post-COVID world.
2020 has made a massive impact on the holiday park industry; navigating full lockdowns, reduced operations, second waves, border closures, you name it. But with domestic and regional travel being among the first to recover, holiday parks are well placed to take advantage. Following government guidelines and adjusting to the new normal, many park operators are welcoming their guests back with open arms. For those that haven’t already, here are seven ways to ensure a successful holiday park reopening.
In today’s sophisticated world, a standard username and password is no longer strong enough to prevent unauthorised users from gaining access to your account. Additional steps should, therefore, be taken to enhance security and keep data safe.
Throughout September, we’ll be sharing four blog posts as part of our security series, focusing on cyber attacks, business protection and a Q&A with our cybersecurity specialist, Jon Inns from Threat Status, who will be sharing his expert opinion throughout the month.
For the accommodation sector in mid-2020, the term ‘business as usual’ has taken on a whole new meaning. Though customer service and guest satisfaction remain top priorities, properties must refocus their business models and marketing strategies in response to the changing industry requirements enforced by COVID. Your existing strategy may fall short on meeting the evolved needs and expectations of future guests, so it’s crucial that you make the necessary adjustments in line with the new normal.
Traditionally, hospitality businesses have adopted costly on-premise systems that are often outdated and can cause devastating consequences should the servers fail. In recent years, cloud hosting has increased in popularity, due to its scalability, flexibility and elimination of physical storage, as the software is accessed via an online server.
Pencil, paper, eraser and telephone – that was the booking system which greeted Louise and Shaun Perrett when they arrived at Stratford on the River Tourist Park around 15 years ago.
June 2020: RMS Cloud has launched an integration with RoomPriceGenie, an automated revenue management system designed for smaller Hotels, Motels and Holiday Parks.
Guests can now check-in to any Cheval Collection property with their smartphone using a new mobile app that integrates with the RMS Cloud Property Management System, which was installed across Cheval’s network of luxury apartments late last year.
Congratulations to RMS client Cofton Holidays which has been named Holiday Park of the Year in the Campsites.co.uk annual camping and glamping awards.